GSFCarParts.com Reviews 

11,786
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 3,064 reviews, most reviewers were somewhat happy with their experience overall. Loyal customers frequently highlight the very competitive pricing and find the digital ordering platform entirely straightforward for everyday purchases. Many consumers also deeply appreciate the remarkably quick turnaround time for collecting their ordered items directly in-store. Some reviewers were not happy with unexpected delivery delays, long waiting times, and missing items from their shipments. Consumers additionally mentioned frequently receiving incorrect replacement parts recommended by the system or encountering severe stock issues when shopping online. Other people experienced slow service, unhelpful staff behavior, and frustratingly long queues at the physical counter store locations.

What people talk about most

Product

Customers had ambiguous experiences with product quality and availability. Many consumers praised the... See more

Order

Users describe ambiguous interactions with order, highlighting a stark divide in their purchasing... See more

Service

Consumers find service to be ambiguous, with highly mixed experiences reported. Many reviewers praise the... See more

Staff

Reviewers highlight ambiguous aspects of staff, presenting strongly contrasting experiences across different... See more

Price

People report positive experiences with price, often highlighting great deals and competitive costs compared... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I got an email saying it would be in by 10:00 the next day, therefore I went over there for 10:30 the next day,v2 hour round trip, and the radiator wasn't in. I was told by the counter staff it was a... See more

Rated 4 out of 5 stars

Good price and done the job. Only criticism would be that order said collect next day (Saturday) but not there to collect and told that it won't be until Monday and should have had a n email stating... See more

Rated 4 out of 5 stars

Ordering on line was easy and a reasonable price point compared to other suppliers . As local to us , it was handy they had the part required for next day pick up. On picking order up it caused confus... See more

Rated 3 out of 5 stars

The part ordered online arrived well packaged but 2 days late. However very disappointed with their customer service. The part arrived a day late, but trying to contact them was a nightmare. They on... See more


Company details

  1. Auto Parts Store

Information provided by various external sources

We are trade specialists but all retail customers can expect a warm welcome from our experienced and knowledgeable staff. We stock a huge range of parts for all makes of car and light commercial vehicles, whether you are looking for original or aftermarket quality, you can be sure of a great parts and great discounts.


Contact info

3.6

Average

TrustScore 3.5 out of 5

12K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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3.6

All reviews

(11,786)

2,909 reviews in the last 12 months

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Rated 3 out of 5 stars

Customer service is poor and no telephone number

The part ordered online arrived well packaged but 2 days late. However very disappointed with their customer service. The part arrived a day late, but trying to contact them was a nightmare. They only allowed a chatbot, but no response. When they respond its generic response that does not answer the question. Very poor and unprofessional customer service.

The website does not show a contact telephone number.

11 August 2026
Unprompted review
Rated 1 out of 5 stars

Crazy pricing policy

Needed a battery for my car so went online and found one in stock at my local gsf. Went to buy it only to be charged over 10% more than the online price. I was told they can’t match online prices. Why two prices? Ridiculous and profiteering. Imagine looking online at say Screwfix, seeing a price then being charged much more when you pitch up at the store? Both staff also pretty rude. Think about your customers first please.

13 August 2026
Unprompted review
Rated 4 out of 5 stars

Value for money

I was pleased to find what I was looking for at a reasonable price.
I collected the item instore.
I did have to wait a while to collect it as there was a queue.

5 August 2026
Unprompted review
Rated 1 out of 5 stars

Absolute rubbish

Ordered air, cabin, fuel, oil filters and sump bung washer on 19th June for delivery as 1 item not available for collection.
Its now 12th August all I've recieved is a fuel filter, complained multiple times nothing happens.
Cant even speak to the guys in store as they say its treated as a separate company and orders are either collection or delivery and ca not be split
At this point it seems I've simply wasted £50 and still had to buy it all again.
Avoid this online nightmare and just collect in store.
I dont expect a review will help me but it might help you

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Paid online - very easy

Paid online. Product awaiting collection on arrival. The battery works perfectly. I think the pricing was OK but they had it in stock and ready to go. Very easy.

5 August 2026
Unprompted review
Rated 1 out of 5 stars

Ordered drop links online from this…

Ordered drop links online from this company as local branches did not have them in stock, delivery was meant to be between 2-4 days, its now 7 days in and still not been despatched, contacted live chat, was told by the latest wednesday, as of today they still haven't been despatched so rang customer service to be told the supplier was out of stock and that I would get a refund in 5 days time, why advertise them on your website when you cant get them!!!

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I managed to order the part needed , reserve it and collect it.
The part was on the shelf so no waiting at all.
The staff were helpful and friendly.
Parking was easy too.

5 August 2026
Unprompted review
Rated 2 out of 5 stars

Can offer good price 'but' often not…

Can offer good price but often not available to click and collect and online delivery can fall to pending. Local depot not very helpful with anything ordered online and very long wait to speak to someone. Prices in-store are higher than online

11 August 2026
Unprompted review
Rated 1 out of 5 stars

I ordered some drop links online

I ordered some drop links online, after double check all details the system changed the delivery address with the billing address, the live chat works when it wants, called the office and luckily you can speak with a human instead of the automated service. The biggest issue I asked 3 times if the parts will be delivered on Tuesday and always confirmed that the following day I will get it, but nothing! Due a pothole one of the link has snapped so I can't move the car and the level of stress is high already, plus not having it delivered made me furious! Tried by email, tried by live chat, tried by calling but nothing! Just wait and waste your time. Next time I will by from Amazon even if ar more expensive but at least I will get in time.

12 August 2026
Unprompted review

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