Sally at Chester dealership has recovered my review from poor. She has been super helpful, gone out of her way to make my life easier with the hiccups encountered with my repairs (3 attempts at fixin... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Great team, welcoming, polite and knowledgeable. A nice and clean facility... JLRs £299 diagnostics test is way too expensive and surely should be part of the vehicle health check. As the engine lig... See more
Company replied
Excellent company, took in Toyota Yaris Hybrid for a free battery check. Had a free coffee while I waited for 30 minutes. Engineer reported the battery was fine, just needed a full charge. If any pr... See more
Company replied
Ashlynn and Luke have both been fantastic. They were incredibly efficient and responsive throughout, and made the whole process of changing my car really easy and enjoyable. Communication was excellen... See more
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Company details
Written by the company
Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK. Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
Contact info
Group 1 Automotive, First Point, St Meonards Road, Allington, ME16 0LS, Maidstone, United Kingdom
- www.group1auto.co.uk
3.7
Average
21K reviews
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Summer Safety Check
Booked in my vehicle for a Summer Health Check prior to a long holiday drive.
I was greeted professionally by Wendy on reception who directed me succinctly.
Tim checked me in calmly, efficiently and courteously took note of my areas of particular concern.
The air-conditioned customer waiting area is extremely comfortable; easy chairs with a self-service, quality coffee machine.
I caught up on emails at one of the desk and stools (tall, for privacy) complete with electric sockets for device charging.
The restroom is exceptionally clean and tidy (with sanitary provisions for ladies).
The service area is located within the showroom meaning that, should you wish, you can spend your time checking out the new vehicles.
I received a text message from the technician who had checked my vehicle, including a video on his inspection, to advise me that the work was complete.
Tim then checked me out and provided me with a printed invoice for my records.
I drove away having been highly productive in the knowledge that my Kia had been professionally checked safely.
An excellent experience in all areas!
This is a tightly run ship.
Strongly recommended.
Thanks to the entire team.
27 July 2026
Unprompted review
Reply from Group 1 Automotive UK
Afternoon AL,
We're so pleased to read your detailed feedback regarding your recent Summer Health Check. It's wonderful to know that Wendy, Tim and the Team provided such a professional and efficient experience, from your greeting at reception to the completion of the service. We are especially happy that you found our customer waiting area comfortable and productive, and that the video inspection from our technician added to your peace of mind. Thank you for your strong recommendation; we truly appreciate your kind words about our entire team.
See you soon!
Group 1 Automotive UK
Reply from Group 1 Automotive UK
Good Afternoon Mrs Halsall,
We're so happy you had a great experience and are pleased with your new car! Thank you for sharing your positive feedback.
Group 1 Automotive UK
Promise well kept and on time…
Nathan explained everything and answered all my questions from the start to finish. On day of delivery, he ensured car was ready with a full fuel tank before my arrival. Overall, my experience was hassle-free and rewarding.
28 July 2026
Reply from Group 1 Automotive UK
Hi Sunblue,
We are so pleased to hear about your positive experience. It's wonderful to know that everything was clearly explained and that your questions were answered thoroughly by Nathan. We're also glad the car was perfectly prepared for your arrival, making the entire process smooth and rewarding.
Enjoy your new car!
Group 1 Automotive UK
Great service at Audi Chelmsford
Great service at Audi Chelmsford who resolved an issue I was having with the MMI on my Q4. Charlotte and the service team did a great job. A hire car and valet were provided at no cost.
24 July 2026
Reply from Group 1 Automotive UK
Hi Steve,
We're so pleased to hear that Charlotte and the Service Team were able to resolve the issue with your vehicle's MMI and that you had such a positive experience. Providing a hire car and valet service at no cost is part of our commitment to excellent customer care.
Thank you for sharing your kind words, its greatly appreciated!
Group 1 Automotive UK
Damaged car during work it was in for
Damaged car during work it was in for.
Said they will look to replace at least one of the elements, been a month, heard nothing, have a complaints manager on the case, that's now over a week.
Sorry that you damaging a customers car while it's in is not a high priority.
Disgusting. Ghosting your customers, is not a good method to resolution. Just because someone is calm, and reasonable, it doesn't mean to actively take the piss.
30 June 2026
Unprompted review
Reply from Group 1 Automotive UK
Hi Logan,
We have received your initial complaint and are still currently investigation the issues you've raised.
We have reached out to the Dealer directly, and are awaiting further information from them. Once we have this then we will be in contact.
Kind Regards
Group 1 Automotive UK
Excellent and efficient customer service
25 July 2026
Reply from Group 1 Automotive UK
Hi Isabel,
We are so glad to hear that our customer service was excellent and efficient for you. We truly appreciate your kind words.
Group 1 Automotive UK
Efficient and professional service
Quick and efficient to book service and check car in online. Kept up to date throughout and felt confident work was done to a high standard. Courteous friendly and professional throughout the whole process.
28 July 2026
Reply from Group 1 Automotive UK
Hey Frazer,
We're delighted to hear that booking and checking in online was quick and efficient for you. We appreciate your positive feedback on our communication and the high standard of our work. Thank you for acknowledging our courteous, friendly, and professional team!
Group 1 Automotive UK
Customer service across the board (ie…
Customer service across the board (ie all three colleagues I interacted with) was unimpressive - you feel more like a necessary evil than a valued customer. Nobody seems to put much effort in, they all come across a bit lacklustre. Especially compared to the customer service at Audi, this is a stark difference. It sure is the technology that carries it, not the people.
26 July 2026
Reply from Group 1 Automotive UK
Good Afternoon SH,
We appreciate you taking the time to share your feedback regarding your recent interactions with our team. We are genuinely concerned to learn that your experience with our customer service did not meet your expectations, especially when compared to other establishments. We are committed to ensuring our customers feel valued, and we regret that this was not your impression. We will be reviewing your comments internally to identify areas for improvement in our customer interactions.
Group 1 Automotive UK
Reply from Group 1 Automotive UK
Morning Rick,
We're so glad to hear that our team was helpful and efficient. We appreciate your kind words!
Group 1 Automotive UK
Very efficient service
I like the self check in and summary of work. I worked in Tim Hortons for an hour whilst work was completed on my Ateca.
14 July 2026
Reply from Group 1 Automotive UK
Hi Matt,
We're glad to hear you appreciated our self-check-in and the work summary. We hope your time at Tim Hortons was pleasant!
Group 1 Automotive UK
Royal Service
Overall great experience with Harry and Hadyn and I can compliment the staff enough! The showroom clean and tidy and the process of handover was quick and pleasant
22 July 2026
Reply from Group 1 Automotive UK
Morning Mr Gilroy,
We're so pleased to hear you had a great experience and that Harry and Hadyn. It's wonderful to know the showroom was clean and the handover process was quick and pleasant.
Thanks for your custom, and see you soon.
Group 1 Automotive UK
Excellent customer service at VW Romford
The customer service at this site was very good. All items on the invoice were explained to me. All staff were helpful and polite and the service was carried out efficiently and at a reasonable price.
26 July 2026
Reply from Group 1 Automotive UK
Hey Kathy,
We're delighted to hear that you found our customer service to be very good and that all the items on your invoice were clearly explained. It's wonderful to know our staff were helpful and polite, and that the service was efficient and reasonably priced. Thank you for your positive feedback!
Group 1 Automotive UK
Excellent customer service at Mercedes-Benz of Coventry
I had a great experience at Mercedes-Benz of Coventry. Garcha Singh Dhaliwal was very friendly, professional, and very helpful throughout my visit. Excellent customer service and a welcoming atmosphere. Highly recommended!
22 July 2026
Reply from Group 1 Automotive UK
Hi Augustan,
We're delighted to hear you had such a positive experience during your visit. It's wonderful to know that Garcha Singh was friendly, professional, and helpful. We strive to provide excellent customer service and a welcoming atmosphere. Thank you for your high recommendation!
Group 1 Automotive UK
See complaint ref RET-1645353
25 July 2026
Reply from Group 1 Automotive UK
Hello Christina,
Thank you for your feedback. We're sorry to hear that you've been dissatisfied with your experience. We have investigated the concerns you raised under complaint reference RET-1645353 and have responded directly regarding the issues raised.
We appreciate you taking the time to bring this matter to our attention and regret any frustration caused. If you have any further questions or require additional assistance, please contact us at tellusmore@group1auto.co.uk so we can support you.
Kind regards,
Group 1 Automotive Customer Services Team
Very friendly and helpful lady at front…
Very friendly and helpful lady at front desk . I haven’t met anyone els
27 July 2026
Reply from Group 1 Automotive UK
Hi Vondeira,
We're happy to hear our front desk team provided such friendly and helpful service. We appreciate your kind words.
Group 1 Automotive UK
Reply from Group 1 Automotive UK
Hey James
We are delighted to hear that you had such a positive experience with our customer service and the efficient execution of our service. Thank you for your valuable feedback.
Group 1 Automotive UK
Good service from Toyota One
Gemma did a great job of explaining the work done on my vehicles ADBlue system. Thanks Gemma and the team for getting me back on the road.
15 July 2026
Reply from Group 1 Automotive UK
Afternoon Vincent
We're so pleased to hear about your positive experience! It's wonderful to know that Gemma and the Team provided clear explanations and got you back on the road quickly. Thank you for your custom; it's truly appreciated.
Group 1 Automotive UK
Reply from Group 1 Automotive UK
Hi Nigel
We're so happy to hear that we were able to assist you thoroughly with your concerns. Your positive feedback is greatly appreciated.
Group 1 Automotive UK
Reply from Group 1 Automotive UK
Hey Prasan
We're so happy to hear that we were able to assist you. Your positive feedback is greatly appreciated.
Group 1 Automotive UK
Reply from Group 1 Automotive UK
Hey Shams
We are so happy to hear you had such a positive experience with us from beginning to end. We truly appreciate your kind words.
Group 1 Automotive UK
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