Group 1 Automotive UK Reviews 

4th review on this website. All previous reviews have had a reply on this site but no contact to me in person what so ever. Do not believe that a complaint will be addressed because mine has been going on for months and not once have they got in touch. Reading BMW shocking, Group 1 company shocking. In a previous review asked to email complaints and I did and got ignored, rang and emailed Reading BMW got ignored. I purchased an approved BMW car in January and the car has developed very bad corrosion on one wheel then find out other 3 wheels are not the same and are after market wheels. Other problems with sales and Dealer sent photo evidence by emailed no reply, rang up and no call back COMPLETLY ignored. The only email I have received is to invite me on a golf day!!!!! . Do you not understand as a company that I will be giving you 1 STAR reviews until this is resolved.

Wow. They're supposed to be a safer option to buy a car. Nope. The sales staff are clueless about the actual important stuff that makes a car safe and reliable to buy.
After reassuring me about a vehicle I paid for it and due to my thoroughness they pulled out last minute saying they did a "final check" and found faults.
These should have been identified already.
And no they weren't new faults.
They were pre-existing and highlighted in the most recent MOT.
Instead of apologising and frankly shutting up and just process my refund they pushed for a sale. Didn't even offer a discount on the car. But did offer a "very generous" discount on an extended warranty.

What an effing joke this all was.

Don't trust them unless you have lots of money to spend.

Ps I don't want you to reply or offer me to contact you and discuss, you've already harassed me enough.
Shame on you.

Very friendly helpful staff. Car was given a health check and wash before I collected. Would recommend this dealership.

Excellent service from the Toyota Liverpool team. Friendly staff, quick turnaround, and great communication. Highly recommended!

Amazing experience from the very beginning. From my first phone call to collecting the car, everyone at Lexus Derby was friendly, professional and helpful. Owen made the whole process very easy and smooth, explaining everything clearly and keeping us informed every step of the way. Excellent customer service, and I would highly recommend Lexus Derby, especially their Lexus Approved Used programme. Thank you, Owen and the team!

Marcin

Booked in my vehicle for a Summer Health Check prior to a long holiday drive.

I was greeted professionally by Wendy on reception who directed me succinctly.

Tim checked me in calmly, efficiently and courteously took note of my areas of particular concern.

The air-conditioned customer waiting area is extremely comfortable; easy chairs with a self-service, quality coffee machine.

I caught up on emails at one of the desk and stools (tall, for privacy) complete with electric sockets for device charging.

The restroom is exceptionally clean and tidy (with sanitary provisions for ladies).

The service area is located within the showroom meaning that, should you wish, you can spend your time checking out the new vehicles.

I received a text message from the technician who had checked my vehicle, including a video on his inspection, to advise me that the work was complete.

Tim then checked me out and provided me with a printed invoice for my records.

I drove away having been highly productive in the knowledge that my Kia had been professionally checked safely.

An excellent experience in all areas!

This is a tightly run ship.
Strongly recommended.

Thanks to the entire team.

Great service and pleased with our new car.

Nathan explained everything and answered all my questions from the start to finish. On day of delivery, he ensured car was ready with a full fuel tank before my arrival. Overall, my experience was hassle-free and rewarding.

Great service at Audi Chelmsford who resolved an issue I was having with the MMI on my Q4. Charlotte and the service team did a great job. A hire car and valet were provided at no cost.

Damaged car during work it was in for.

Said they will look to replace at least one of the elements, been a month, heard nothing, have a complaints manager on the case, that's now over a week.

Sorry that you damaging a customers car while it's in is not a high priority.

Disgusting. Ghosting your customers, is not a good method to resolution. Just because someone is calm, and reasonable, it doesn't mean to actively take the piss.

Quick and efficient to book service and check car in online. Kept up to date throughout and felt confident work was done to a high standard. Courteous friendly and professional throughout the whole process.

Customer service across the board (ie all three colleagues I interacted with) was unimpressive - you feel more like a necessary evil than a valued customer. Nobody seems to put much effort in, they all come across a bit lacklustre. Especially compared to the customer service at Audi, this is a stark difference. It sure is the technology that carries it, not the people.

Very helpful and efficient.

I like the self check in and summary of work. I worked in Tim Hortons for an hour whilst work was completed on my Ateca.

Overall great experience with Harry and Hadyn and I can compliment the staff enough! The showroom clean and tidy and the process of handover was quick and pleasant

The customer service at this site was very good. All items on the invoice were explained to me. All staff were helpful and polite and the service was carried out efficiently and at a reasonable price.

I had a great experience at Mercedes-Benz of Coventry. Garcha Singh Dhaliwal was very friendly, professional, and very helpful throughout my visit. Excellent customer service and a welcoming atmosphere. Highly recommended!

Very friendly and helpful lady at front desk . I haven’t met anyone els