Absolutely incredible customer service. The team went out of their way to help me make a decision on a final wash for our bed frame & bedside tables sending multiple photos so I could see how they loo... See more
Company replied
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Review summary
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Reviews shaping this summary
Really helpful arranging the delivery. The quality of the furniture is superb. Bed side tables fully assembled already. The bed was part assembled and I got a free ring spanner and brand new screwdriv... See more
Company replied
Amazing service, beautiful product, well package and great option with delivery am delighted with my purchase I have my eye on a few other items. Simon was so efficient . Thank you for a lovely shoppi... See more
Company replied
I am very please with the service I have received kept informed of delivery and allocated delivery slot phone call half an hour before delivery.The headboard arrived extremely well packaged and absolu... See more
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Company details
Written by the company
Grosvenor Furniture offers one of the most inspired collections of home furnishings in the UK. We pride ourselves on offering high-quality and reasonably priced furniture straight from the manufacturer.
Contact info
Grosvenor Beds Ltd, Organsdale Farm Kelsall, CW6 0SR, Tarporley, United Kingdom
- 01829 751 562
- sales@grosvenorbeds.com
- www.grosvenorfurniture.com
4.8
Excellent
2K reviews
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Replied to 83% of negative reviews
Typically replies within 24 hours
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Very easy to order on line and quality furniture
Very easy to order on line. Purchase was exactly as described on the website. Regular delivery updates .
Headboard was beautifully made solid wood and excellent quality.
Definitely will be buying from Grosvenor furniture again.
Definitely recommend.
30 September 2026
Reply from Grosvenor Furniture
Hi Carmen,
Thank you so much for taking the time to leave such a lovely review!
We're delighted to hear how pleased you are with your new Clementine headboard and that you were impressed with both the quality and our delivery service.
It's wonderful to know that you would recommend us and consider purchasing from us again. We really appreciate your support and look forward to welcoming you back in the future.
Kind regards,
Sarah
Customer Service
Would highly recommend
We have so far placed 2 orders with Grosvenor Furniture and on both occasions have been very pleased. The beds and bedside tables arrived quickly, look great, are of very high build quality, and most of all are very competitively priced. I would definitely recommend.
7 October 2026
Unprompted review
Reply from Grosvenor Furniture
Hi Cindy,
Thank you so much for taking the time to leave us such a lovely review and for choosing Grosvenor Furniture again.
It's wonderful to hear that you're so pleased with your new Eloise bed and matching Ash bedside tables. They looked absolutely stunning in your bedroom, and I'm sure they'll look even better once everything is fully dressed.
We're delighted that you've been happy with both the quality of our furniture and the service you've received. Your continued support and recommendation really do mean a lot to us.
Thank you once again, and we hope to welcome you back in the future.
Kind regards,
Sarah
Customer Service
Great quality and easy to build
Great quality and easy to build. 8 bolts and 8 screws, came with a magnetic screwdriver and metal spanner. 10/10 would recommend
27 September 2026
Reply from Grosvenor Furniture
Thank you so much for your fantastic review, Jamie!
We’re delighted to hear that you’re pleased with the quality of your new Eléa French Upholstered Bed and that you found the assembly nice and straightforward.
It’s great to hear that everything you needed was included and made putting the bed together an easy process.
Thank you again for choosing Grosvenor Furniture and for the 10/10 recommendation – it really is appreciated.
Kind regards,
Sarah
Customer Service
Our new bed is absolutely beautiful
Our new bed is absolutely beautiful. Customer service was excellent, from start to finish. I requested a fabric swatch which was sent out so quickly, the ordering process was easy and I was contacted promptly to arrange delivery too. I opted for the bed to be assembled upon delivery and the fitters were professional and respectful. Thanks!
23 September 2026
Reply from Grosvenor Furniture
Hi Zoe,
Thank you so much for taking the time to leave us such a lovely review.
We’re delighted to hear how pleased you are with your new Eléa French Limed Oak Super King Bed – it really is a beautiful piece.
It’s also wonderful to hear that everything went smoothly, from receiving your fabric swatch and placing your order through to delivery and assembly. We’ll be sure to pass your kind comments on to our delivery and assembly team too.
Thank you again for choosing Grosvenor Furniture, and we hope you enjoy your beautiful new bed for many years to come.
Kind regards,
Sarah
Customer Service
Amazing service
Amazing service, beautiful product, well package and great option with delivery am delighted with my purchase I have my eye on a few other items. Simon was so efficient . Thank you for a lovely shopping experience x
2 October 2026
Reply from Grosvenor Furniture
Hi Anne,
Thank you so much for your wonderful review and for your very kind words.
It was an absolute pleasure helping you with your order, and I’m delighted to hear how pleased you are with your new Eléa French Limed Oak Bed. It really is a beautiful piece, and I hope you enjoy it for many years to come.
It’s also lovely to hear that you already have your eye on a few other pieces from our collections! We’ll be more than happy to help whenever you’re ready.
Thank you again for choosing Grosvenor Furniture and for taking the time to share your experience with us.
Kind regards,
Simon
Grosvenor Furniture
Reply from Grosvenor Furniture
Hi Claire,
Thank you so much for your lovely review! It was an absolute pleasure helping you, and we’re delighted to hear how much you love your new Clementine Whitewash Oak Bed.
Thank you again for choosing Grosvenor Furniture – we really appreciate your custom and hope you enjoy your beautiful new bed for many years to come.
Warm regards,
Sarah
Customer Service
Really Helpful and Great Quality.
Really helpful arranging the delivery. The quality of the furniture is superb. Bed side tables fully assembled already. The bed was part assembled and I got a free ring spanner and brand new screwdriver. Only took 15mins to put together a Super King size.
1 October 2026
Reply from Grosvenor Furniture
Hi Anthony,
Thank you very much for taking the time to leave us such a great review. We’re delighted to hear you’re so pleased with the quality of your new Eloise Limed Ash Bed and matching bedside tables.
It’s also great to hear that delivery went smoothly and that assembling the Super King bed was nice and straightforward – with a couple of complimentary tools thrown in too!
Thank you again for choosing Grosvenor Furniture. We really appreciate your custom and hope you enjoy your new furniture for many years to come.
Warm regards,
Sarah
Customer Service
Reply from Grosvenor Furniture
Thank you so much, Maureen, for your lovely 5-star review. We’re delighted to hear that you’re pleased with your Elea Solid Oak French Upholstered Bed and the quality of the craftsmanship.
We hope you enjoy your new bed for many years to come, and thank you again for choosing Grosvenor Furniture.
Kind regards,
Sarah
Customer Service
Reply from Grosvenor Furniture
Thank you so much, Jan, for your lovely 5-star review. We’re delighted to hear that you’re pleased with your Clementine Divan Headboard and that you were happy with both our communication and delivery service.
Thank you again for choosing Grosvenor Furniture. We hope you enjoy your beautiful new headboard for many years to come.
Kind regards,
Sarah
Customer Service
We love the furniture n it came when…
We love the furniture n it came when you told us it would. N the service was great all round!
12 September 2026
Reply from Grosvenor Furniture
Thank you so much, Sally, for your lovely 5-star review. We’re delighted to hear that you love your Lille French Mahogany Console Table and that everything went smoothly with your delivery.
It’s also wonderful to hear that you were happy with the service you received from us. Thank you again for choosing Grosvenor Furniture, and we hope you enjoy your new furniture for many years to come.
Kind regards,
Sarah
Customer Service
Good product, Good communication
Quick responses from the company, good communication throughout the purchase and delivery. Two person delivery of the bed straight into my house. Very well packaged. Easy to assemble. Looks great.
1 September 2026
Reply from Grosvenor Furniture
Thank you very much for taking the time to leave us a review. We’re delighted to hear that you’re pleased with your Lille French Mahogany Upholstered Bed and that everything went smoothly from ordering through to delivery.
It’s great to hear that the bed looks fantastic in your home, and we hope you enjoy it for many years to come.
Thank you again for choosing Grosvenor Furniture.
Kind regards,
Sarah
Customer Service
Excellent product.
All excellent. The bed is high quality. Very helpful advice on a phone call regarding the assembly. All good.
26 August 2026
Reply from Grosvenor Furniture
Thank you so much, Phillip, for taking the time to leave us such a lovely review.
We’re delighted to hear that you’re pleased with the quality of your new Lille French Mahogany Upholstered Low Foot Board Bed and that the advice we provided regarding assembly was helpful.
We hope you enjoy your beautiful new bed for many years to come, and thank you again for choosing Grosvenor Furniture.
Kind regards,
Sarah
Customer Service
Beautiful furniture
Easy ordering, very helpful and accommodating staff. Delivery was faultless . The furniture is beautiful and good quality and arrived well protected for delivery.2nd time of using Grosvenor Furniture and would highly recommend.
24 August 2026
Reply from Grosvenor Furniture
Thank you so much, Mandy, for taking the time to leave us such a lovely review.
We’re delighted to hear that you’re so pleased with your new Eléa French Limed Oak Bed, Lille Chest of Drawers and Louis Bedside Table, and that everything arrived safely and well protected.
It’s wonderful to hear that you found the ordering process easy and our team helpful and accommodating, as well as being pleased with the delivery service.
Most of all, it means a great deal to us that this is your second time ordering from Grosvenor Furniture. Thank you for choosing to shop with us again and for recommending us to others.
We hope you enjoy your beautiful new furniture for many years to come.
Kind regards,
Sarah
Customer Service
The products were really good quality…
The products were really good quality and they look amazing. It was delivered to me in 2 days and I was called the day before to confirm if I would be home.
26 August 2026
Reply from Grosvenor Furniture
Hi Nahida,
Thank you so much for your lovely review!
We're delighted to hear that you're pleased with your Annalise Grey Velvet Buttoned Kitchen Counter Stools and that they look amazing in your home. It's also great to hear that your delivery arrived so quickly and that everything went smoothly with our delivery team.
Thank you again for choosing Grosvenor Furniture. We hope you enjoy your new stools for many years to come!
Kind regards,
Sarah
Customer Service
Lovely headboard
Lovely headboard, great quality. Communication was excellent throughout. Delivery service was really good. Would definitely recommend.
28 July 2026
Reply from Grosvenor Furniture
Thank you so much, Carolyn, for taking the time to leave us such a lovely review.
We’re delighted to hear that you’re pleased with your new Clementine French Whitewash Oak Upholstered Headboard and that you were happy with both our communication and delivery service.
It’s wonderful to hear that you would recommend us, and we really appreciate your kind words and your custom.
We hope you enjoy your new headboard for many years to come.
Kind regards,
Sarah
Customer Service
Really fantastic customer service
Really fantastic customer service, it was so refreshing to buy from a company who actually cares.
I had a minor issue which was resolved promptly and the Grosvenor team really went out of their way to ensure I was happy - even after I had made an error with delivery dates, they were incredibly accommodating.
Everybody I spoke to was polite and professional, from customer service, through to the delivery drivers.
I'm so pleased I paid a little extra for quality, beautiful furniture that came with excellent customer service.
Well worth the money! highly recommend!
13 August 2026
Unprompted review
Reply from Grosvenor Furniture
Thank you so much, Becky, for taking the time to leave us such a wonderful review.
We’re delighted to hear that you were so pleased with the service you received from our team. We always want our customers to feel looked after, so it’s especially lovely to hear that we were able to resolve the issue quickly and accommodate the changes to your delivery.
Thank you also for your kind words about our delivery team and, of course, the quality of your new furniture. Knowing that you feel it was well worth the money means a great deal to us.
We really appreciate your recommendation and hope you enjoy your beautiful new furniture for many years to come.
Kind regards,
Sarah
Customer Service
I’m a very happy customer
I’m a very happy customer. In all honesty there’s been a bit of a communication problem and iv had to wait maybe a little longer than expected…
BUT I’m absolutely in love with my new bed and bedside tables! The quality is Worth the wait!
They are beautiful and I’m also impressed with the added extra of proper tools they provided to put it all together, not just cheap rubbish…A Touch i definitely appreciated.
I feel like iv found an unexpected gem of a company. I’ll definitely be recommending to others.
I absolutely can’t wait for the rest of my order now :)
25 August 2026
Unprompted review
Reply from Grosvenor Furniture
Thank you so much, Helen, for taking the time to leave us such a lovely and detailed review.
We’re delighted to hear that you’re so pleased with your new Eléa French Limed Oak Bed and Louis Oak Bedside Tables and, most importantly, that you feel the quality was worth the wait.
We really appreciate your patience regarding the communication and delays, and your kind comments mean a great deal to us. It’s especially lovely to hear you describe us as an “unexpected gem of a company” and that you’ll be recommending us to others.
We hope you enjoy your beautiful new bedroom furniture for many years to come, and we look forward to completing your room with the Lille Oak Chest of Drawers, which will be with you shortly.
Thank you again for choosing Grosvenor Furniture.
Kind regards,
Sarah
Customer Service
Extremely pleased with the whole service
Easy to order - kept well informed of delivery - items were well packaged, and arrived safely. Extremely pleased with the whole service, would highly recommend using Grosvenor Furniture to anyone.
5 August 2026
Reply from Grosvenor Furniture
Thank you so much, Patricia, for taking the time to leave us such a lovely review.
We’re delighted to hear that you are pleased with your new Lille Mahogany Bedside Tables and that everything went smoothly from ordering through to delivery.
Your recommendation really does mean a lot to us. We hope you enjoy your new furniture for many years to come.
Kind regards,
Sarah
Customer Service
Excellent
The order went smoothly and efficiently. The headboard came very quickly which was appreciated.
The item is very well made and we are very happy with it.
10 August 2026
Reply from Grosvenor Furniture
Thank you so much, Dee, for your lovely 5-star review. We're delighted to hear that everything went smoothly and that your Eloise French Whitewash Ash Upholstered Divan Base Headboard arrived quickly.
It's wonderful to know you're so happy with the quality and finish of the headboard. Thank you again for choosing Grosvenor Furniture – we really appreciate your custom.
Kind regards,
Sarah
Customer Service
A great product at a great price
A great product at a great price. Communication was swift and delivery was prompt and efficient.
11 August 2026
Reply from Grosvenor Furniture
Thank you very much, Emma, for taking the time to leave us such a lovely review.
We're delighted to hear that you're pleased with your Lille Dressing Table Mirror and felt it offered great value for money. It's also wonderful to hear that you were happy with our communication and the prompt delivery service.
Thank you again for choosing Grosvenor Furniture. We really appreciate your custom.
Kind regards,
Sarah
Customer Service
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