Grooves.land Reviews 

2,317
TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 96 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about extremely long delivery delays, unexpected customs import taxes, and missing tracking information that left buyers completely in the dark. Many people also struggled to secure promised refunds or to receive helpful communication from customer support when items failed to arrive or arrived broken. Though some customers faced frustrating problems, a small group of reviewers were happy with the competitive prices and the safe arrival of their purchases. These shoppers mentioned that items eventually arrived securely packaged and functioning well, noting that the overall savings made the wait worthwhile for them.

What people talk about most

Product

Clients share negative opinions on product, highlighting severe delays and issues with availability. Many... See more

Order

Customers consistently note negative experiences with order fulfillment, highlighting long delays and lack of... See more

Delivery service

People report negative experiences with delivery_service due to excessively long shipping times and constant... See more

Refund

Customers express frustration with the refund process, frequently reporting delayed cancellation requests and... See more

Price

Reviewers mention ambiguous feedback about price, as many consumers highlight significantly lower prices and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Delivery took weeks to arrive, we had to use a 3rd party app to track it until it got to the UK, additional import tax had to be paid including admin fees by the delivery company making this more expe... See more

Rated 2 out of 5 stars

Ordered a record they said would take a few weeks. After a few months I cancelled it. I give them points on customer service, that was good. The problem is no updates, little info, and a clearly... See more

Rated 1 out of 5 stars

Still no delivery after 10 days even though they say your goods will arrive by 4-7 days and it appears it hasn’t even arrived in this country yet ! Got sent an email saying there are problems globally... See more

Rated 1 out of 5 stars

Ordered item on 27th May (delivery 3-7 working days). Website showing item dispatched on 4th June. Item eventually handed to EVRI on 12th June. Item delivered 15th June. Goods arrived int... See more


Company details

  1. Music Store
  2. Book Store
  3. Video Game Store

Information provided by various external sources

Über 850.000 CDs, DVDs, Hörbücher, Konsole Games, Spielwaren und Merchandise Artikel günstig online kaufen! Mehr als 25 Jahre Erfahrung. Weltweite Lieferung.


Contact info

1.9

Poor

TrustScore 2 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(2,317)

164 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

UK Customers BEWARE…

I ordered my new graphics card prior to reading all the reviews on here and was worried I wouldn't receive my item. Thankfully though I've received the card, but not without hassle though!

The import & custom taxes were £65, which means the deal I got was not worth it, and the final costs were more than I'd have paid if I bought it direct from Amazon.

I think its wrong to be advertising cheap products on Google Shop in the UK, when you know that your customers are going to have to pay almost an extra 1/4 of the price of the item as well for UK custom charges.

However I can't fault the service, I did at the end of the day buy the card and received the card. That's all I could ask for.

6 January 2025
Unprompted review
Rated 3 out of 5 stars

Brought from here an RX 7900 XTX item…

Brought from here an RX 7900 XTX item as described had good communication i thought the price was including delivery and everything, going back to the website it does actually state you have to pay import charges which are not cheap can if they want be that little bit clearer and state how much that would actually be

8 January 2025
Unprompted review
Rated 1 out of 5 stars

They are scam website

They are scam website. Please don't order off of these people. I ordered something for grandson meant to be delivered within 9 days that was from 15th December still no sign of it. I've contacted them, no reply. Plus still asking for for me to order another one if go on website which didn't

15 December 2024
Unprompted review
Rated 2 out of 5 stars

Extremely slow delivery missed Christmas.

I ordered an item on 8/dec as a Christmas present but it didn't arrive until 28 December. While I was waiting for it to arrive I checked the listing for the same item on the Groovesland website and it said "expected delivery time to the UK, 4 - 11 days". Despite this, my item took 20 days to arrive. It only came from Germany so it shouldn't take that long to get to the UK. I added a second star to my rating because they included a UK adapter as (I assume) this item has an EU plug.
Very slow delivery. Not a scam - just very slow. I'll be looking elsewhere in future.

8 December 2024
Unprompted review
Rated 5 out of 5 stars

Good Experience

Good Experience, I ordered a graphics card for my PC to Saudi Arabia and it came in 27 days. No damage or any bad sign on the GPU.

27 December 2024
Unprompted review
Rated 1 out of 5 stars

Awful experience

Arrived to customs 1 month after purchase (not the 4-8 working days)

There is little mention of the customs charge (mine was £90 for a £415 product - 21%)

25 December 2024
Unprompted review
Rated 1 out of 5 stars

Beware!! Do not order!

Beware!!! Do not order from them. I placed my order 3 weeks ago and paid shipping. Upon requesting a status update they said even though I paid for shipping it comes without tracing. This is a simple shipment within Europe and no possibility of knowing the where abouts. After reading all the negative reviews I believe I might have been scammed.

20 December 2024
Unprompted review
Rated 1 out of 5 stars

AVOID GROOVELAND WEBDITE!!

Do not order from this website. I ordered a Christmas present on December 1st 22 days later I still hadn't received anything and the item definitely won't make it on time for Christmas despite it saying delivery would take between 5-8days. No communication whatsoever from the company and all my emails ignored. AVOID AT ALL COSTS🤬

20 December 2024
Unprompted review
Rated 1 out of 5 stars

Still waiting and willing to give the benefit of doubt!

Three weeks ago I ordered a Kneecap vinyl. I waited and waited. Had to mail Grooves who were fantastic in their immediate response saying my order was not available (despite them never saying so at the point of order). I waited and waited. No mails since. I have now mailed them saying I want to know or demand a refund so I can go to a more reliable place. I wait to see if they can be recommended because my experience is responsive customer service but pants delivery>

2 December 2024
Unprompted review
Rated 1 out of 5 stars

Hidden charges

The website does not make it clear that additional charges are due as products are shipped from abroad. I had to pay import tax 20% plus a handling charge before the computer mo it or I had purchased and already paid for, was released from the customs warehouse. I could not return the goods as this would have incurred more handling charges. Buyer beware.

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Speed of delivery

I have received my order from Grooves.land within my expected delivery time which took 9 working days. Good service, highly recommended!!!

28 November 2024
Unprompted review
Rated 1 out of 5 stars

IVE BEEN CONNED!!I ordered some Christmas presents for…

I ordered some Christmas presents for my 4 year old granddaughter on 27th November but haven’t received anything just an email 2 weeks ago saying they were stuck in a German warehouse. When I tracked, they apparently can’t find the number. I think I’ve been conned & my granddaughter will be so disappointed. I’ve tried to contact them but haven’t had a reply. I’m devastated as can’t afford to spend any more money. I’m a 72 year old senior citizen on little income. I feel such an idiot;-((

27 November 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look