Our ongoing experience with the Whitehaven team has been exceptional. We frequently seek expertise from Debra, Scott, and Nicola for both business and personal property enquiries, and from th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shocking service. Undervalued our house, then told us there was only one party interested (who offered on day it went on market) so we accepted and then they said ‘we’ll now contact the others to say... See more
Company replied
Superbly smooth move to our new home in Cockermouth, thank you Alison for such a wonderfully stress free process. Rachel you've got a really great business with such amazing service and team of people... See more
Company replied
I have recently had to move at short notice, the Whitehaven Grisdales team as always were super efficient, helpful and caring, All the Whitehaven team are great but Daria and Beckie who helped me fi... See more
Company replied
Company details
- Real Estate Agency
- Chartered Surveyor
- Commercial Agent
- Non-Bank Financial Service
- Property Management Company
Written by the company
Grisdales is an award-winning, independent estate agent. We offer property services throughout Cockermouth, Workington, Whitehaven and the rest of West Cumbria. Our dedication to estate agency comes from our passion for people and property… your story and how we can help you, is our priority. With over 250 years combined industry knowledge you can feel safe and secure that our sales and lettings teams have the experience and skills to deliver the best results.
Contact info
18 South Street , CA13 9RT, Cockermouth, United Kingdom
- 01900 829977
- cockermouth@grisdales.co.uk
- www.grisdales.co.uk
A very friendly and professional experience.
A very friendly and professional experience from walking into store, to the evaluation and to the property being placed on the market.
100% recommended.
21 January 2026
Unprompted review
Reply from Grisdales Estate Agents
Thank you so much for taking the time to leave such a wonderful review, Kevin.
We’re thrilled things are going smoothly and truly appreciate your recommendation. We’re here to support you every step of the way.
Fantastic Team - Whitehaven Grisdales
Our ongoing experience with the Whitehaven team has been exceptional.
We frequently seek expertise from Debra, Scott, and Nicola for both business and personal property enquiries, and from the very beginning they have shown us not only professionalism but genuine warmth. They always make us feel comfortable and supported throughout each purchase or sale — as if we’ve known them for years.
The team’s approach makes every experience easy, seamless, and enjoyable.
They take real pride in what they do, and it shows each time we have the pleasure of working with them.
The Grisdales team are truly outstanding, and we are very grateful for all their help.
12 December 2025
Unprompted review
Reply from Grisdales Estate Agents
Thank you so much for the lovely review, we really appreciate it. Debra, Scott and Nicola are already delighted to hear your kind words.
Thanks again for your continued trust in Grisdales. We’re always happy to help and look forward to working with you again soon.
The company was very easy to deal with…
The company was very easy to deal with and Debra at Whitehaven branch was great. My move had a couple of snags and she sorted them out efficiently. Great experience.
25 July 2025
Unprompted review
Reply from Grisdales Estate Agents
Thanks so much, Tom. We really appreciate you taking the time to leave a review. We're glad everything was handled efficiently, and we’ll be sure to pass your kind words on to Debra.
Great Experience
Had a seamless experience with getting my apartment thanks to Daria, the letting negotiator.
I highly recommend Grisdale in getting your apartment especially in the Cumbria area.
6 May 2025
Unprompted review
Reply from Grisdales Estate Agents
Thank you, Oluwadamilare! We're so pleased to hear you had a smooth experience with Daria. Wishing you all the best in your new home!
Debra and Laura were absolutely amazing…
Debra and Laura were absolutely amazing through this very difficult time, very professional and helpful throughout the whole process, I cant thank you enough. I would highly recommend. Thank you Debra and Laura and Grisdales
22 April 2025
Unprompted review
Reply from Grisdales Estate Agents
Thanks again for your feedback, Amanda. We really appreciate you taking the time to share your experience. If you need further assistance in the future, please don’t hesitate to reach out. Best wishes, Grisdales
A FRIENDLY EFFICIENT SERVICE
A FRIENDLY EFFICIENT SERVICE, KEPT US INFORMED AS OUR HOUSE SALE MOVED FORFWARD
26 March 2025
Unprompted review
Reply from Grisdales Estate Agents
Thanks for your feedback! We're so pleased to hear you found our team friendly and efficient, and that they kept you informed. Wishing you all the best!
Debra at Whitehaven was brilliant
Debra at Whitehaven was brilliant! She was very helpful and friendly. Debra helped to facilitate a speedy completion.
22 February 2025
Unprompted review
Reply from Grisdales Estate Agents
Hi Mackenzie,
Thanks a lot for your 5* review. We're delighted to hear that you found Debra to be friendly and helpful and we'll be sure to pass on your feedback.
Thanks again,
Grisdales
Prompt replies
Debs was a breath of fresh air during a very long drawn out sale. She was always very prompt in following up my queries
18 February 2025
Unprompted review
Reply from Grisdales Estate Agents
Thanks for taking a moment to leave us a review, Mr Pullin. Debra is delighted to hear your feedback.
Thanks again for choosing Grisdales and please don't hesitate to get in touch if you need any help in the future.
Grisedales Debra philpot
Found grisdales really friendly, but our review is for Debra philpot who went out of her way to help us, we wouldn't have our house if it wasn't for this lady,. Can't thank her enough.
15 January 2025
Unprompted review
Reply from Grisdales Estate Agents
Thank you so much for your wonderful review, Lisa. We're delighted to hear that you found our team friendly and that Debra made such a positive impact during your experience. We’ll be sure to let her know about your kind words. Best wishes in your new home, and please don’t hesitate to reach out if there’s anything else we can help with!
Debra was really helpful & friendly…
Debra was really helpful & friendly when she did a viewing with us. She was also very knowledgeable of the area, which was a bonus. Great experience!
15 November 2024
Unprompted review
Reply from Grisdales Estate Agents
Hi Jay,
Thank you so much for your review. It's great to hear that Debra made your viewing experience so positive and we'll be sure to pass on your kind comments. If there's anything else we can assist with, please don’t hesitate to get in touch.
Thanks again,
Grisdales
Great Service from the Whitehaven Team.
I have recently had to move at short notice, the Whitehaven Grisdales team as always were super efficient, helpful and caring,
All the Whitehaven team are great but Daria and Beckie who helped me find a lovely new place to rent are worthy of special mention as they guided me to the property most suitable for my needs. Nothing was too much trouble for them and they were always there to answer my many property questions and queries. Daria went out of her way to print off pages and documents of various properties for me; even though she was obviously very busy. The main thing is that I feel like a valued tenant with Grisdales, this is not always the case with some other letting agents. Thank you WH team.
25 October 2024
Unprompted review
Reply from Grisdales Estate Agents
Thank you for your kind words and for taking the time to share your experience with Grisdales.
We're so pleased to hear that Daria and Beckie could help you find a home that’s just right for you. It’s wonderful to see their dedication recognised and we’re glad you feel valued and supported in your search.
Wishing you all the best in your new home, and please don't hesitate to reach out with any future questions.
Had Lesley daily come out and value our…
Had Lesley daily come out and value our property today very professional and really knows her stuff polite and friendly and very informative thanks for your help will definitely be using grisdales in the near future
30 October 2024
Unprompted review
Reply from Grisdales Estate Agents
Thank you for your 5-star review, David! We're delighted to hear that you found Lesley’s visit professional and informative. It’s fantastic to know she made a positive impression.
When you’re ready, we look forward to the opportunity to assist you further—we’re here to support you at every step!
The staff at grisdales are absolutely…
The staff at grisdales are absolutely amazing, their communication and service are truly unmatched, and I’m grateful to have received so much support from their sales team, so thank you so much
16 August 2024
Unprompted review
Reply from Grisdales Estate Agents
Thank you for your kind words, Jae-Leigh. We’re pleased to hear that you found our communication and service to be of a high standard. It’s great to know that our sales team was able to provide the support you needed. If you ever require further assistance, please feel free to reach out. Thanks again for your feedback.
Great interaction with Debra keeping me…
Great interaction with Debra keeping me updated on progress
5 August 2024
Unprompted review
Reply from Grisdales Estate Agents
Thank you for your feedback Ian. We're delighted to hear that Debra kept you well-informed and appreciate you taking the time to share your experience. If you need further assistance, please don't hesitate to get in touch.
Grisdales
Unprofessional and slow
Shocking customer service from the Lettings team at Whitehaven. Referred to potential tenants and enquiries as " noise ".Slow to send applications to the landlord. We found out we had been unsuccessful by seeing the homes had been let online. Poor communication on the progression of applications. No empathy and dismissive. Instead of saying there is nothing we could do to improve our application, perhaps seek feedback from the landlords. Feels like applicants are chosen by favouritism. Customers don't want to hear repeatedly "we are busy" as a reason for poor communications.
Updated 27 7 24. The generic , corporate response highlights the inability to accept blame and demonstrate a personable approach to service. Still being dismissive, still blaming being busy from the "noise" and not taking accountability for lack of communication. All of the one star reviews have a similar theme.
25 July 2024
Unprompted review
Reply from Grisdales Estate Agents
Dear Stuart,
Thank you for your feedback. We are sorry to hear about your dissatisfaction with our service.
Grisdales is currently experiencing an unprecedented volume of applications, averaging more than twice the number in the same period last year. Despite such high demand, only one applicant can be selected for each property. We appreciate how frustrating it can be to miss out on a property you were interested in.
We feel it is important to clarify that the final decision on tenant selection rests entirely with the landlords. Our role is to present all applications, and the landlord chooses the tenant based on their personal preferences. There may not be anything you can do to improve your application, as the choice is subjective and not necessarily a reflection of your suitability.
It is disappointing to hear that you felt dismissed during your interactions with us. Our team strives to go above and beyond for our clients, and it is disheartening to know that in your view we did not meet that standard. While we aim to keep all applicants informed, sometimes the volume of applications affects our ability to do so promptly.
We understand you have already spoken with our team by phone, but if you have any further questions or would like to discuss this process again, please don’t hesitate to reach out to us directly.
Kind regards,
Grisdales
cockermouth@grisdales.co.uk / 01900 829977
whitehaven@grisdales.co.uk / 01946 693931
Disappointing Experience with Grisdales Estate Agents
My experience with Grisdales has been nothing short of disappointing. From the moment we moved into the property, we encountered numerous issues, ranging from maintenance problems to unfair treatment as tenants.
Despite our efforts to communicate and address concerns with the agency, we were met with ignorance and resistance. They showed little regard for our well-being and rights as tenants, and instead seemed intent on keeping our deposit at all costs.
The agency's lack of professionalism and empathy has left us feeling frustrated and disillusioned. It's clear that their priorities lie elsewhere, and they have no qualms about taking advantage of vulnerable tenants like ourselves.
I would caution anyone considering renting through Grisdales to proceed with extreme caution. Their actions speak volumes about their ethics and integrity, and I would not recommend them to anyone.
In summary, our experience with Grisdales has been a nightmare, and we are left feeling deeply disappointed and let down. It's a shame that agencies like this continue to operate with impunity, and I hope that our review serves as a warning to others.
Emeka
23 April 2024
Unprompted review
Reply from Grisdales Estate Agents
Dear Emeka,
Thank you for taking the time to share your feedback with us. We appreciate hearing about your experience, and we want to address your concerns.
We take our responsibility to maintain our rental properties seriously. Our goal is to ensure that existing occupants enjoy and care for their homes while also maintaining the property for future tenants and protecting our landlord’s investment.
Our repairs reporting system is accessible 24 hours a day and allows tenants to report and track the progress of any issues efficiently. We understand your frustration, but it's important to note that not all reported issues necessarily require the involvement of a qualified tradesperson. In some cases, simple solutions, which were offered by our team, were able to address the concern effectively. However, when repairs were genuinely needed and promptly reported, we feel we responded appropriately, whether by providing remedial advice or organising a qualified tradesperson.
We conduct regular inspections on all our homes to ensure the property is well-maintained, and we promptly communicate any concerns to tenants via inspection reports. These inspections also provide tenants with the opportunity to express any issues they may have. Following these visits, our property inspector offered several recommendations for best practices on ventilation.
We are sorry to hear that you felt unfairly treated and that we were unempathetic. We feel it's important to mention that some issues you experienced were due to user error, and we dispatched a qualified plumber multiple times to support you, although this is not typically expected of a landlord/agent. By extending your vacation date, we aimed to provide you with more time to secure alternative housing, easing the transition process, and reducing any unnecessary stress or pressure.
Regarding the retention of deposits, please be assured that this is only done for legitimate reasons, such as damage beyond fair wear and tear. We understand that this can be frustrating; however, transparency and fairness are fundamental values here at Grisdales, and we are committed to ensuring that all parties are treated equitably in these matters. For any disputes regarding the deposit, we advise utilising the DPS resolution services.
If you have any further concerns or would like to discuss this matter further, please do not hesitate to contact us directly.
Thank you once again for bringing your concerns to our attention.
Warm regards,
Grisdales
Excellence in Real Estate and Personal Support
The Grisdales team has truly exceeded my expectations in facilitating the sale of multiple properties between 2023 and 2024. Their exceptional service, however, extends far beyond the realm of conventional real estate transactions. A few years ago, during an emotionally challenging period when my mother, who was grappling with mental health issues, encountered difficulties selling one of her vacant properties, Grisdales stepped in with unwavering support.
Unlike other estate agents who declined to assist due to the challenging nature of my mother's behavior and condition, Grisdales embraced the opportunity and took on the sale with utmost professionalism and compassion. They assigned a dedicated contact to navigate the intricacies of the situation, ensuring that the sales process progressed as smoothly as possible. This level of dedication and understanding was truly a lifeline during an otherwise tumultuous time for me.
I want to express my profound gratitude to Leslie, Chloe, and Helen from the Grisdales team, who consistently went above and beyond to provide assistance in the face of challenging and stressful circumstances. Their unwavering commitment and professionalism were evident throughout, making a significant difference in ensuring the eventual successful completion of the sales.
In a market where genuine care and support can be scarce, Grisdales has proven to be a beacon of excellence. I wholeheartedly appreciate the outstanding service provided by the team, and I highly recommend their services to anyone seeking not just a real estate transaction, but a partner who genuinely cares about their clients' well-being.
15 January 2024
Unprompted review
Reply from Grisdales Estate Agents
Hello Richard,
Thank you so much for sharing your experience with Grisdales. Your kind words mean a lot to us, and we're thrilled to know that our team went above and beyond to exceed your expectations.
We understand how important compassion and professionalism are, especially in sensitive situations, and we're glad that we could be there for you and your mother with unwavering support during such a challenging time.
It was a privilege to have the opportunity to assist you, and we're grateful for your trust in Grisdales.
If there's anything else you need or if you have any questions, please don't hesitate to reach out.
Team Grisdales
Recently bought a property they were…
Recently bought a property they were advertising,they couldn't have been more helpful
1 November 2023
Unprompted review
Reply from Grisdales Estate Agents
Hi Rae,
Thank you so much for your kind words. We are so glad to hear that you had a positive experience buying a property through Grisdales. We are committed to providing our clients with the best possible service, and we are always happy to go the extra mile to help them find their dream home.
We are particularly pleased to hear that you found our staff to be helpful. We are proud of our team of experienced and knowledgeable professionals, who are always happy to answer any questions that our clients may have.
Thank you again for your feedback.
Sincerely,
Grisdales
The team were very supportive and…
The team were very supportive and efficient in sorting our new house out. Which my wife and I are both very happy with, after relocating from down south they made the whole process very easy. Would advise using them and will do ourselves. A special mention to Alison as well who was great.
21 September 2023
Unprompted review
Reply from Grisdales Estate Agents
Hi Robert,
Thank you so much for your wonderful review. We're thrilled to hear that you and your wife had such a positive experience with our team during the process of relocating. It's fantastic to know that we were able to make the transition smooth and easy for you.
We greatly appreciate your kind words and will be sure to pass on your special mention to Alison. She's a valuable member of our team, and we're delighted to hear that she provided you with excellent service.
Thank you for choosing us, and we wish you and your wife all the best in your new home!
Grisdales
Shocking service
Shocking service. Undervalued our house, then told us there was only one party interested (who offered on day it went on market) so we accepted and then they said ‘we’ll now contact the others to say you’ve had an offer and accepted it’. So we never got a chance to see what others would have offered and they never got a chance to have a look - so we lost money twice, undervalued and lied to. We couldn’t really pull out having agreed to the sale
2 April 2023
Unprompted review
Reply from Grisdales Estate Agents
Dear Review,
First and foremost, we want to emphasise that integrity and honesty are core values at Grisdales. We hold ourselves to the highest standards of professionalism and ethics, and we would never engage in dishonest practices or provide false information to our clients.
We are disappointed to hear that you feel your property was undervalued. Our house valuations are based on a thorough analysis, which includes recent sale prices, local insight, and our extensive knowledge of the market. However, we understand that valuation expectations can vary, and sellers are always welcome to consult with us on asking prices to ensure they are comfortable with the proposed figure.
In the specific situation you mentioned, it appears that there may have been a miscommunication or misunderstanding regarding the handling of interest and offers for your property. We deeply regret any confusion that may have arisen from our communication. Our unwavering commitment has always been to act transparently and in the best interest of our clients. To shed light on our standard procedures, we would like to reiterate that we never accept an offer without first discussing other offers received in advance. Additionally, we proactively pre-screen interested parties before viewings to establish their buying position and ensure they are proceedable.
It's essential to us that you have full trust in our agency, and we are committed to ensuring that all aspects of our services align with this principle. We encourage you to reach out to us directly so we can discuss the details of your case further and provide clarification on any concerns you may have.
We value your feedback and appreciate the opportunity to address these issues. Please contact us at 01900 829977 / 01946 693931 and we will be more than willing to assist you.
Once again, we want to assure you that we have not engaged in any deceptive practices, and our primary goal is to serve you with the utmost honesty and professionalism.
Sincerely,
Grisdales
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.