Grillfuerst Reviews 959

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

First guess was: f… delivery is incomplete. I now have to complain and wait for a response. And wait for resolution a few days best case. Client experience now: I complained and got new delivery... See more

Rated 5 out of 5 stars

The entire order and shipping process was easy and fast. Unfortunately my product arrived broken. A short mail to Grillfürst and they sent out a new product immediately. Finally I was happy with al... See more

Rated 4 out of 5 stars

After receiving a new Napoleon with a broken handle (it happened during shipment). I contacted Grillfürst via email. After sending a few Mails and Pictures. I got a new Top with handle. All the Best... See more

Rated 5 out of 5 stars

Very fast delivery. 3 Days. Very friendly and productive communication. Best price in Germany. Great Quality, no damages. I will buy there again for sure. Best Regards, Manfred

Company details

  1. Grill Store

Written by the company

Deutschlands großer Grillfachhandel, online und stationär.


Contact info

3.8

Great

TrustScore 4 out of 5

959 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 70% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Fast reaction and perfect service

I had a voucher that had expired a few weeks ago.
When I asked about it, it was renewed without any problems. Very friendly and professional contact.
My online order was also quick, easy, and hassle-free.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. 3 Days.
Very friendly and productive communication.
Best price in Germany.
Great Quality, no damages.
I will buy there again for sure.
Best Regards,
Manfred

16 May 2024
Unprompted review
Rated 5 out of 5 stars

Happy with the service!

Shipped quickly and well packed!

9 May 2024
Unprompted review
Grillfuerst logo

Reply from Grillfuerst

Thank you very much for your kind feedback. We are delighted to hear that you are completely satisfied with our service

Rated 4 out of 5 stars

Napoleon barbecue

After receiving a new Napoleon with a broken handle (it happened during shipment). I contacted Grillfürst via email. After sending a few Mails and Pictures. I got a new Top with handle.
All the Best
Niko

5 January 2024
Unprompted review
Rated 5 out of 5 stars

This shop can be recommended at all !

The entire order and shipping process was easy and fast. Unfortunately my product arrived broken.
A short mail to Grillfürst and they sent out a new product immediately. Finally I was happy with all.
Entire communication was very friendly.
The ordered products have really a high quality.

14 August 2023
Unprompted review
Rated 5 out of 5 stars

Great service

After a complaint about a defective item, the response was very quick and a replacement item was sent the same day. After a very short time I had a replacement item and this time it worked.

25 July 2023
Unprompted review
Rated 5 out of 5 stars

After sales : top

After mounting my grill, One button had a little problem. It has been replaced fast and without any discussion. Thanks a lot

30 January 2023
Unprompted review
Rated 5 out of 5 stars

great product and great support

great product and great support. Bought a pavillon and 1 part was wrong. Grillfürst exchanged the wrong part without any problems, unbureaucratically and very quickly

22 October 2022
Unprompted review

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