First guess was: f… delivery is incomplete. I now have to complain and wait for a response. And wait for resolution a few days best case. Client experience now: I complained and got new delivery... See more
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The entire order and shipping process was easy and fast. Unfortunately my product arrived broken. A short mail to Grillfürst and they sent out a new product immediately. Finally I was happy with al... See more
After receiving a new Napoleon with a broken handle (it happened during shipment). I contacted Grillfürst via email. After sending a few Mails and Pictures. I got a new Top with handle. All the Best... See more
Very fast delivery. 3 Days. Very friendly and productive communication. Best price in Germany. Great Quality, no damages. I will buy there again for sure. Best Regards, Manfred
Company details
Written by the company
Deutschlands großer Grillfachhandel, online und stationär.
Contact info
Friedewalder Str. 24, 36251 , Bad Hersfeld, Germany
- 06621 4320900
- shop@grillfuerst.de
- www.grillfuerst.de
Replied to 70% of negative reviews
Typically takes over 1 month to reply
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Fast reaction and perfect service
I had a voucher that had expired a few weeks ago.
When I asked about it, it was renewed without any problems. Very friendly and professional contact.
My online order was also quick, easy, and hassle-free.
Our grill is excellent and of highest…
Our grill is excellent and of highest quality, the price was absolutely fair and customer service outstanding. We will recommend Grillfürst and can remark that we bought already our 2nd grill here.
Very fast delivery
Very fast delivery. 3 Days.
Very friendly and productive communication.
Best price in Germany.
Great Quality, no damages.
I will buy there again for sure.
Best Regards,
Manfred

Reply from Grillfuerst
Top Products and super Support
Top Products and super Support! Thanks a lot! I’ve bought a lot of Stuff there. G620, S280, and a lot of Extras ;)
Napoleon barbecue
After receiving a new Napoleon with a broken handle (it happened during shipment). I contacted Grillfürst via email. After sending a few Mails and Pictures. I got a new Top with handle.
All the Best
Niko
Fast shipment and great service
🥇 Napoleon Phantom Prestige 🔥
Thank you, Silvana and Oliver and Team, for a great online shop experience.
Perfect logistics!
Super happy with my🔥 Napoleon Phantom Prestige 🥇
Best regards,
Thomas
Excellent Customer-Service
Grillfürst.de offers customers an excellent customer-service, high-quality products and fast shipment.
Very happy!
Great Support!
Great Support!
Had an issue with one part of a grill (caused by the manufacturer), and it was easily and swiftly replaced.
This shop can be recommended at all !
The entire order and shipping process was easy and fast. Unfortunately my product arrived broken.
A short mail to Grillfürst and they sent out a new product immediately. Finally I was happy with all.
Entire communication was very friendly.
The ordered products have really a high quality.
The Shop is Great
The Shop is Great! Good Prices and high Value. Once i contacted the support and they helped Professional and fast. Would buy there again!
Great service
After a complaint about a defective item, the response was very quick and a replacement item was sent the same day. After a very short time I had a replacement item and this time it worked.
Quick and friendly service
Had a problem with a part of the bbq and it was solved quickly. I got a new part within a few days and everything works fine now.
Great Online Shop for BBQ Equipment
Quick delivery and Service! Prompt answers in case of any questions or complaints.
Defect DigiQ Controller after 2.5…
Defect DigiQ Controller after 2.5 years. It was replaced by a new one, even if out of warranty.
After sales : top
After mounting my grill, One button had a little problem. It has been replaced fast and without any discussion. Thanks a lot
Fast shipping, quick response, great service!
great product and great support
great product and great support. Bought a pavillon and 1 part was wrong. Grillfürst exchanged the wrong part without any problems, unbureaucratically and very quickly
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