Greenpoint Car Sales Reviews 

182
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, clear communication, and willingness to provide detailed vehicle descriptions and walk-around videos. Many people also appreciate the convenient home delivery service, noting that cars and vans arrive on time, are spotless, and match their online presentations. Some reviewers were not happy with mechanical issues, mentioning that vehicles broke down shortly after purchase or developed serious engine faults. A few customers also described frustrating experiences when trying to resolve these problems, noting difficulties with after-sales support and returning faulty vehicles.

What people talk about most

Product

Clients share ambiguous opinions on product as many reviewers express great satisfaction, reporting that... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting helpful communication,... See more

Delivery service

Customers had positive experiences with delivery service, highlighting that vehicles were brought directly to... See more

Quality

People report ambiguous experiences with quality, as many reviewers highlight purchasing vehicles in great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fantastic experience with Richard. I don’t have much knowledge when it comes to cars, so I was definitely coming from a place of uncertainty, but he made the whole process feel easy and re... See more

Company replied

Rated 5 out of 5 stars

Richard was outstanding from the start. Clear communication, transparent and speedy description and photos of the car. He went above and beyond. The after sales customer service was the best I ha... See more

Rated 5 out of 5 stars

William was brilliant from day one to delivery. Sent pics of van and a walk round video. Van was delivered by Richard a few days later and was exactly as shown. Fab experience will definitely reco... See more

Rated 5 out of 5 stars

William and Richard from Greenpoint Car are very helpful specialists in their field. I recently bought a vehicle there and had it shipped to Germany. They even picked me up from the airport to collect... See more

Company replied


Company details

  1. Car Dealer

Written by the company

We are a small family business with lots of experience and dedication determined to make your buying experience a happy one. With over 30 years experience successfully buying and selling used cars you can feel very confident purchasing from us. We hand pick the cars we buy for you to purchase. We collect our cars from all over the UK often driving them 100 + miles back to our office in Epping, Essex. We will personally deliver and drive our cars anywhere in the UK free of charge, further reinforcing how confident we are with our stock. Feel free to contact Richard anytime and you will receive a speedy reply. 07770 858386. Call, text or WhatsApp welcome.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

182 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(182)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

discovery 3 purchase

Purchase a discovery 3. Upon phoning them William was very nice and explained everything about the vehicle and when I arrived to look at it, it was exactly as described and advertised. Vehicle was very clean and parked ready to have a decent look and take it straight out on a test drive.
Best of all they where able to deliver it on the same day.
Definitely not your average dealer as they go above and beyond everywhere else I've been too

22 February 2025
Unprompted review
Greenpoint Car Sales logo

Reply from Greenpoint Car Sales

Hi Marti, thank you very much for your kind review. Great to meet you on Saturday, enjoy the Discovery. William

Rated 5 out of 5 stars

Very happy with purchase

Bought Land Rover Disco 3 from Greenpoint. Possibly one of the best to come up for sale at the moment. Very fast and efficient service. Delivered 175 miles on a Saturday. Overall very happy with transaction

1 February 2025
Unprompted review
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Reply from Greenpoint Car Sales

Hi Beverley, thank you for your kind review. Enjoy the Discovery! William

Rated 5 out of 5 stars

Positive experience

Richard was great, really helpful re communications, the sale and the transaction. Many thanks to all at Greenpoint Car Sales Ltd 👍

26 January 2025
Unprompted review
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Reply from Greenpoint Car Sales

Hi Katie, thank you for your great review. William

Rated 5 out of 5 stars

Very pleasant & helpful

Very pleased with my citroen berlingo I just purchased from them I spoke to Richard who was very friendly and helpful he gave me a very good price for my part exchange & delivered my car a couple days later he helped me with taxing the vehicle online before leaving
I would recommend this family run business as they go the extra mile & nothing is too much trouble.

17 January 2025
Unprompted review
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Reply from Greenpoint Car Sales

Hi Frank, thank you very much for your kind review. I am glad you were pleased with our service. William

Rated 5 out of 5 stars

Very pleased with the car

Very pleased with the car. Speedy delivery, and excellent service. Many thanks.

10 January 2024
Unprompted review
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Reply from Greenpoint Car Sales

Hi Mark,

Thank you for your review. Enjoy the car.

William

Rated 5 out of 5 stars

Richard At Greenpoint Car Sales Ltd…

Richard At Greenpoint Car Sales Ltd sold us a
Jaguar XF without any fuss or problems and William delivered it to our door yesterday we have been out today and it is excellent. This is the third car we have purchased from Richard and have been give excellent service each time. We cannot find any fault with this company. Thank you C and S 10 out of 10 for everything

1 December 2024
Unprompted review
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Reply from Greenpoint Car Sales

Hi Sandra, thank you for your kind review. It goes a very long way. Enjoy the XF!

William

Rated 5 out of 5 stars

10/10 service from Start to Finish

Really pleased with my purchase.
Smooth and easy process, thanks to Richard.
I saw the car advertised and rang to enquire.. Due to my work commitments I didn't have chance to travel over 200 miles to view/test drive the vehicle..
Richard couldn't have been more helpful.. I paid a small deposit and secured the vehicle - Richard then drove it to me, where I checked it out and took it for a long test drive.. The car was as advertised, and I was even sent over 30 extra pictures and a short walk around video before it arrived for peace of mind.
I have to admit I was a bit sceptical at the start, as I've never bought a vehicle this way before, as I'd generally go to view/test drive them etc... but Richard made the process so easy.
I would highly recommend Greenpoint Car Sales Ltd - I'll definitely use them again in the future.
Thanks again!

26 November 2024
Unprompted review
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Reply from Greenpoint Car Sales

Hi Arfan, thank you for your great review. Enjoy!

William

Rated 5 out of 5 stars

Amazing family run company .

Never before have I brought a car without physically seeing it and giving it a test drive and I was concerned, but I didn't need to be. My suzuki scross was exactly as described and more, I love it.
Richard sent me more photos/video and information about the car and took my old car as part exchange.
William, Richard's son drove the suzuki to me and took my old car away. I Took the suzuki for a test drive with William and he was very informative as I'm not used to newer gadgets.
They have also provided a 6 month warranty.
Richard also dealt with all the paperwork, new ownership, and informed the dvla of the trade, there was nothing that i needed to do.
A great family company and will recommend them to everyone I know that is looking at buying a car. Friends and family members have been very impressed with the deal that I got.
A great car at a great price with an amazing service what more could I have asked for. Thank you so much Richard and William, a 150% service.

1 November 2024
Unprompted review
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Reply from Greenpoint Car Sales

Hi Trina.

Wow! Thank you very much for this thoughtful review. I hope you enjoy the S-Cross. Anything you need in the future please don't hesitate to get in touch.

William

Rated 5 out of 5 stars

Highly recommend

I would recommend Greenpoint Car Sales. Fantastic service, good quality vehicles with the free delivery

5 November 2024
Unprompted review
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Reply from Greenpoint Car Sales

Hi Char, thank you very much. Hope you enjoy the ASX. William

Rated 5 out of 5 stars

Trest full treatment

Trest full treatment, no chating on laying , very kind people, may i will need bigger newer car or van , I will back to you william !!
All Best
Thanks again
Alaa

3 November 2024
Unprompted review
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Reply from Greenpoint Car Sales

Hi Alaa,

Thank you for your review, enjoy the Fiesta. William

Rated 5 out of 5 stars

Service above and beyond

Just as the train was coming into Exeter I had a txt from Richard telling me where the car was parked. What time he left Essex I dread to think. Very nice surprise though, in addition to the 12 months MOT, the timing belt had been changed. Richard also suggested he'd forward the invoice for our service record.

Drove back the 100 miles to my home, everything smooth, gear change lighter than the previous Octavia we'd been using for the last nine years, engine also less rattly. I've been told these engines will run for 250000 miles plus if looked after.
Did discover radio display non operative, was able to cannibalise the previous Skoda and now all good
So far, two weeks after taking delivery at Exeter station no significant problems or issues, Greenpoint seems a genuinely 5* motor sales and I'd happily buy from them again based on my experience so far
Oh, and I almost forgot to mention that they were kind enough to look out for the spare key, so we've actually got them both. Really helpful of them.
So safely received the invoice for timing belt and water pump replacement, Greenpoint paid £408 inc VAT . Very pleased

11 October 2024
Unprompted review
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Reply from Greenpoint Car Sales

HI Mike, thank you for your kind review. We are sending out the receipt for the timing belt today, enjoy the Octavia! William

Rated 5 out of 5 stars

I recently purchased a vehicle from green point car sales

I recently purchased a vauxhall combo van from green point car sales and even though I live in Scotland the sale went fantastic with dealer driving vehicle up at no charge to my location , in fact the dealer even gave me money to put fuel in the vehicle as it was low from the long drive.
The condition of the vehicle far exceeded my expectations.
A few days later I was contacted by dealer saying that it’s just came to his attention that the timing belt is due to be changed in the next 3500 miles so he arranged for it going into a local garage from my location and dealer will pay all costs .
Couldn’t fault them from start to finish 👍

17 October 2024
Unprompted review
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Reply from Greenpoint Car Sales

Hi, thank you for your excellent review. Enjoy the Combo! William

Rated 5 out of 5 stars

Great car sales company

I met william on site as arranged, viewed the vehicle I was interested in & had a informative chat no hard sell & very polite & friendly I’m very pleased with the vehicle & all service records supplied with it,
Would definitely buy from this business again, ps car was purchased & delivered to my home address within a couple of hours you won’t get better service than that

8 October 2024
Unprompted review
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Reply from Greenpoint Car Sales

Hi Keith, glad you love the Qashqai. Thank you for taking the time out to write this review.

William

Rated 5 out of 5 stars

Bought a Skoda Yeti 1.2 from this…

Bought a Skoda Yeti 1.2 from this dealer recently. Despite being almost on the opposite ends of the country, inquired about the car on the Friday, had it driven in person all the way the following Monday.

Everything about the car was as described. Was very helpful with reassuring me as I was defrauded out of a previous purchase from another seller. Couldn't of been more helpful if they tried.

Highly recommended & we need more family ran business's like this who genuinely value the customer.

Thanks again for a very pleasant transaction.

A note to people who see the negative feedback. Sometimes things fail or don't go well. But always check a users feedback history because some people just troll companies with negative feedback out of spite or for money.

Greenpoint Car Sales Ltd has been nothing but excellent with me & the car checked out & runs like a dream. Always take the view of the majority of feedback, not the minority, because even the companies with the best intentions in the world with excellent customer service get things wrong time to time.

Update 08/10/2025

Just took the car in for it's first MOT since buying it last year & it passed with only 1 advisory, a slight oil leak that isn't of any concern but had to put as an advisory.

So tyvm for such a lovely car & true to their word on its condition.

21 October 2024
Unprompted review
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Reply from Greenpoint Car Sales

Hi Davey,

Wow. Thank you for your kind words. Glad you love the Yeti. We try our absolute best to please everyone who buys from us. Anything you need in the future feel free to reach out.

William

Rated 1 out of 5 stars

Just walk away.


I had a negative experience with this seller. After purchasing a car, I discovered that it required over £1,000 in repairs to run properly, despite having a clean MOT. I would strongly recommend having any car checked by a mechanic before purchasing. In my opinion, the communication was overly defensive and unhelpful when I raised concerns. I also encourage potential buyers to read the reviews here, research the seller's background on Google, and do additional research on the company's history. Please proceed with extreme caution with this company!

1 July 2024
Unprompted review
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Reply from Greenpoint Car Sales

Hi,

Thank you so much for leaving this review.

Unfortunately we weren't able to find any information under this name because a lot of people leave anonymous reviews.

Would like to help resolve this issue. Please email us at greenpointcarsales@outlook.com.

William

Rated 5 out of 5 stars

Thankyou to William at Green-point cars…

Thankyou to William at Green-point cars for an incredible service, after a stressful time looking at cars I came across this garage and they made the process of buying a new car enjoyable , amazing customer care including arranging to collect me from the train station. The car itself is high spec & top quality, really lovely to drive & it’s great to be back on the road. Thankyou again for your wonderful service best regards Nicola

5 September 2024
Unprompted review
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Reply from Greenpoint Car Sales

Hi Nicola, thank you for taking time out to write an excellent review. Enjoy the Mercedes and keep us in mind for the future when looking to buy another car. Thanks again. William

Rated 5 out of 5 stars

Positive feedback for Green Point Car sale

I am writing this totally unsolicited revue in whole hearted appreciation at my car buying experience with Green Point Car sales. I purchased a second hand vehicle from them in July this year 2024 which came with an unblemished MOT history, 6 months warranty and fully valeted. Through sheer bad luck six weeks later the clutch failed. With foreboding I informed Richard from Greenpoint of the problem, who immediately put my mind at rest and without any quibble put the repair process in hand. This involved a 35 mile trip by Richard to assess the problem followed by two more trips by his mechanic to fix the problem. What at first appeared to be a simple fix turned out to be more involved and expensive than at first appeared, which must have negated any profit made by the sale of this motor. However, all this was done without any fuss or complaint and as such I have nothing but the highest regard for the people at Greenpoint. If you are looking to buy a used vehicle I would advise that you could do no better than to visit William and Richard at Greenpoint. They really do have your best interests at heart. Steve Shrewsbury Tiptree,Essex.

12 September 2024
Unprompted review
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Reply from Greenpoint Car Sales

Hi Stephen, thank you for such an awesome review. We take our after sales care very seriously and are glad this matter is resolved. William

Rated 5 out of 5 stars

They sold me a car,was excellent…

They sold me a car,was excellent condition,and they don’t shy away from questions or if u need help from them with ur car after ,there after care is great and will help u with any problems,thank u

6 September 2024
Unprompted review
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Reply from Greenpoint Car Sales

Thank you very much for your excellent review. William

Rated 5 out of 5 stars

A GREAT COMPANY TO DO BUSINESS WITH

This is one of the few car sales companies I have ever come across in a long life, most excellent and personal service, trustworthy and extremely helpful.

29 August 2024
Unprompted review
Greenpoint Car Sales logo

Reply from Greenpoint Car Sales

Hi John, thank you for your kind words. It was a pleasure doing business with you. William

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