Needed to call Green Flag when my EV lost power. Turns out it was a problem with the 12v battery. The problem was quickly diagnosed by the Green Flag technician who organised for their partner 911 rec... See more
Company replied
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Review summary
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Reviews shaping this summary
Call handler (Saiid) was excellent so 5*. But website could be a bit clearer about whether cars older than 16 years can be covered (which they can apparently on personal cover as a specified declare... See more
Company replied
I have just had to use Green Flag Breakdown as I (embarrassingly) locked my keys in the boot! The call centre operator was extremely helpful and professional and organised someone to come out. I was r... See more
Company replied
Clear guidance to start the breakdown policy. Clear explanations regarding the types of cover available. Very straightforward procedure from start to finish - with no dreaded gobbledegook or pages a... See more
Company replied
Company details
About Green Flag Breakdown Cover
Written by the company
Green Flag won’t leave you stranded at the roadside. We have over 3,000 technicians ready to help 24/7.
Depending on the cover level you
choose, here are some of the things
you can get with our breakdown
cover:
-
24/7 roadside assistance
-
Cover at home
-
National recovery
-
Onward travel
-
Unlimited calloutsYou may be charged if you call us
out for a repeat problem within
28 days.
Go to our website for more
information about Green Flag
breakdown cover.
Green Flag is underwritten
by U K Insurance Limited
Contact info
United Kingdom
- www.greenflag.com
4.7
Excellent
60K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Green Flag Breakdown Cover
Thanks for the five-star review, Malcolm. We appreciate it! Rachel
Wonderful company & excellent customer service!
Lovely company to deal with! I have had cancer & was in hospital having treatment when my renewals were sent, which meant I missed them.
Phoned Green Flag when I got home, explained what has happened. The operative I spoke to was so kind, he checked my renewal price but did a price comparison as a new customer and saved me £40!
Thank you for being so kind, I really appreciated it at a difficult time!
29 June 2026
Reply from Green Flag Breakdown Cover
Hi there. We're so happy to hear that our team was able to assist you during a difficult time. It's wonderful to know that our operative was kind and helped you save money on your renewal. We appreciate you sharing your positive experience with us. Rachel
Going to join AA
Initial response time from technician was great, arrived within 20 minutes - then dropped me off at a services with no indication of what was going on and left just telling me to call Green flag and tell them my tyre size. Had a further 2+ hour wait for another technician and still didn't fix the tyre, just recovered the car home so I still have a tyre to replace.
10 July 2026
Unprompted review
Reply from Green Flag Breakdown Cover
Hi Kurt. I'm truly sorry to hear about the frustrating experience you had. Although we don't cover the costs of parts, including tyres, we appreciate the lack of communication fell short of our usual standard of service. We appreciate you bringing this to our attention, as we're always looking for ways to improve our service. Rachel
Vehicle was recovered but wait time was…
Vehicle was recovered but wait time was a little on the long side especially at night. A little disappointed that my daughter could not be contacted directly and this had to be done via my details. Not ideal. Surely this is an easy fix. Otherwise happy with service. Thank you.
13 July 2026
Unprompted review
Reply from Green Flag Breakdown Cover
Hi there. Thank you for your feedback. We understand that waiting, especially at night, can be frustrating, and we appreciate your patience. We also acknowledge your concern regarding contacting your daughter directly. We are always looking for ways to improve our service, so we value your comments. We're glad you were otherwise happy with our service. Rachel
Excellent comprehensive cover.
I have just taken out breakdown cover with Green Flag. They were so helpful on the phone. It was easy to find the correct cover for me by chatting with an advisor. The price is fair and I am happy that the cover is comprehensive.
14 July 2026
Reply from Green Flag Breakdown Cover
Hi Joey. We're so pleased to hear you found our advisors helpful in finding the right cover for you. It's wonderful that you're happy with the comprehensive cover and fair price. Rachel
The prompt and realisability you get…
The prompt and realisability you get with green flag is great. They were very helpful.
11 July 2026
Reply from Green Flag Breakdown Cover
Hi Theresa. We're so pleased to hear you found our service prompt and helpful. Thank you for your wonderful feedback! Rachel
Reply from Green Flag Breakdown Cover
Hi Barry. We're so pleased you found everything straightforward and easy to understand. Thank you for your wonderful feedback! Rachel
Highway Robbery…
Charged £162 for roadside recovery from a dangerous position on the carriageway. Recovery agent never arrived and vehicle was removed at police insistence. Green flag refuse to refund or communicate with me over this matter. Borderline fraud.
6 July 2026
Unprompted review
Reply from Green Flag Breakdown Cover
Hi there. We are very sorry to hear about your difficult experience. We understand your frustration and would like to review this matter to understand what happened. Please send us a message using the link below. Thanks, Rachel
m.me/greenflaguk
Reply from Green Flag Breakdown Cover
Hi Janet. We are so glad to hear that you found our advice helpful and our prices reasonable. We truly appreciate your positive feedback! Rachel
Make things easier for older, not Tech savvy,customers, to understand how to contact you if brokedown. Otherwise a great service
Hi answering the questions and paying was straight forward, however not being very good with phone tech or iPad, I just might struggle to get InTouch with you if I breakdown. If I could sort this out, you would get ten out of ten. Time will tell !!
14 July 2026
Reply from Green Flag Breakdown Cover
Hi Sylvia. Thanks for the review. Don't worry, you can arrange breakdown assistance via the app, or by phone. Just call the team on 0800 400 600 if you need any help. Thanks, Rachel
Easy to set up Thanks.
14 July 2026
Reply from Green Flag Breakdown Cover
Hi Carol. We're so pleased to hear that setting up was straightforward for you. Thank you for taking the time to leave us a five-star review! Rachel
Reply from Green Flag Breakdown Cover
Hi there. We're so glad you found our site easy to use and navigate! Thank you for your positive feedback. Rachel
Competitive price, easy to use.
Reasonable price, instantly available documentation, user-friendly online process, comprehensive policy covering all my vehicle needs in the UK and Europe.
14 July 2026
Reply from Green Flag Breakdown Cover
Hi Maria. We're so pleased to hear you found our pricing reasonable and that the documentation was instantly available. It's great that our online process was user-friendly and that the policy comprehensively covers your vehicle needs. Rachel
Obtaining cover was straight forward
Process of opening cover was straight forward and expedient. Its good to have the peace of mind in the event of a need arising.
7 July 2026
Reply from Green Flag Breakdown Cover
Hi Stephen. We're so pleased you found the process of getting cover straightforward and efficient. It's great to know we provide you with peace of mind! Rachel
Superb service and performance.
From initial call to waving the engineer goodbye the process and service was very reassuring.
Thanks.
13 July 2026
Unprompted review
Reply from Green Flag Breakdown Cover
Hi. We're so pleased to hear that the entire process, from your initial call to the engineer's departure, was reassuring. Thank you for your kind feedback! Rachel
Highly recommend green flag.
Registered my breakdown on app, response was straight away, time of technician arriving was displayed, he phoned to say he would be early. The technician who arrived was excellent, sorting and fixing the problem. Highly recommend green flag.
13 July 2026
Unprompted review
Reply from Green Flag Breakdown Cover
Hi Lewis. We're so pleased to hear that our app provided an immediate response and that the technician arrived early to sort out the problem efficiently. Thank you for your high recommendation! Rachel
My wife and I had just finished a weeks…
My wife and I had just finished a weeks holiday in Devon and our car broke down on the journey home but thanks to Green Flag everything got sorted out in a Prompt and Professional manner and our delays were kept to a minimum, Thanks Green Flag and the team ,keep up the good work
13 July 2026
Unprompted review
Reply from Green Flag Breakdown Cover
Hi Steve. We're so glad to hear that we could assist you and your wife after your car broke down on your journey home. It's wonderful to know that everything was sorted out promptly and professionally, keeping your delays to a minimum. Rachel
Van Breakdown …
Quick and easy to deal with and the job done the technicians could fix the problem as I was on holiday they found someone who could
13 July 2026
Unprompted review
Reply from Green Flag Breakdown Cover
Hi Lyn. We're delighted to hear that dealing with us was quick and easy, and that our technicians were able to resolve the problem even while you were on holiday. Thank you for your positive feedback! Rachel
Reply from Green Flag Breakdown Cover
Hi Joan. We're so pleased to hear you found our team friendly and helpful, and that you appreciated speaking with a real person. Thank you for your kind words! Rachel
Reply from Green Flag Breakdown Cover
Hi there. We're so pleased to hear you found our team helpful and that we responded promptly. Thank you for your wonderful feedback! Rachel
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