Gravis Friedrichstrasse delivered excellent service. Whenever I had some unsolvable issues with my Mac Power-book the technical service found a solution. Even when it took one hour or more to find a s... See more
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After repairing my laptop, there were additional scratches. Gravis did not take this seriously, so I will end up in a legal fight. Highly unprofessional and if you complain this particular store will... See more
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I found an item for sale. I paid with apple pay and I was charged for an item. I received an email that my order is being processed. After around 24 hours I decided to check wether everything is... See more
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I had to replace my Mac charger and the customer executive Mansoor Shahid did really good job and super happy with his service, I highly recommend him and gravis, Mannheim
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Company details
Written by the company
Wir sind Gravis – Apple Fans der ersten Stunde und Deutschlands größter auf Apple spezialisierter Reseller mit zertifiziertem Reparaturservice. Wir finden, dass jeder in den Genuss lebensvereinfachender Technik kommen sollte. Deswegen sind unsere Produkte dazu gemacht, den digitalen Alltag zu Hause, bei der Arbeit, zur Unterhaltung oder beim Sport im großen Stil zu erleichtern. Ob Einzelperson, Unternehmen oder ganze Organisation, wir sind für alle da – und das mit maßgeschneiderten IT-Lösungen, verschiedenen Finanzierungsmöglichkeiten, Hardware-Schutz, Gravis Abo, Ankaufservice oder persönlichen Schulungen. Uns treibt an, was Kundinnen und Kunden hilft: In Sachen erstklassiger Technik und Service soll uns so schnell niemand etwas vormachen.
Contact info
Ernst-Reuter-Platz 8, 10587, Berlin, Germany
- +49 30 39 02 22 22
- kundenservice@gravis.de
- www.gravis.de
2.6
Poor
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Abwohl ich liebe Gravis
Abwohl ich liebe Gravis, this time they were offering an Apple Watch 4 advanced order the included 0% interest when using your PayPal account with either 6 months or one year individual payments. I had selected the 6 month arrangement, only to find they charged me the full amount immediately. What happened people ? ! ?
21 November 2018
Unprompted review
Reply from Gravis
Hello Wade ARNOLD,
thank you for your Feedback. We apologize for the problems you did describe. Please contact our customer service at kundenservice@gravis.de providing your order number, so we can help you as soon as possible.
Best regards,
your gravis-team
Speedy delivery and great customer…
Speedy delivery and great customer service
20 November 2018
Unprompted review
Reply from Gravis
Hello Thomas,
thank you very much for your nice feedback.
Best regards,
your gravis-team
When I asked about the schedule for …
When I asked about the schedule for repairing my iphone, I got wrong answers from different technicians and service in the call center. They tried to avoid to activate the insurance they had sold to me. Only lies. I got the phone back with the same problems
30 January 2018
Unprompted review
I needed a new backup hard drive
I needed a new backup hard drive, and Gravis had some on sale at the same price as the most common online shop, so I thought, why not just pick it up in person, don't need to order it online. Went to the store, took 5 minutes to select the item, then 20 minutes waiting in line to pay. I saw several salespeople hanging around the sales floor talking to each other, running back and forth to the back room, and only one cashier serving a line of 10 people who were all impatient to pay. I'll never understand why people in Germany put up with this kind of behavior. It's like I have to beg you to give you my money. To add insult to injury, when I finally made it to the cashier, he asked "Who helped you with this purchase?" I said, "Nobody did, I made the selection myself without any help, while your salespeople were milling about talking to each other". Frechheit!
15 January 2018
Unprompted review
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