The process was incredibly smooth and we didn’t even need to manage booking times and dates. Within a week of contacting GOTO Group, James Duffy completed our survey and we received a very useful and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
GOTO Group provide an end-to-end home moving solution, consisting of nine property services. Our innovative platform, includes the following products: Mortgages, Removals, Surveys, Conveyancing, Home Insurance, EPC, Floorplan, Online Auctions and our unique Committed Buyer product. Providing choice to consumers, adding value to agents.
The Hall Barn, OX49 5TP, Oxfordshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They were very quick getting back to me. And very helpful too. I hope this is correct when I say the lady’s name was McCall. She was very efficient and explained things to me very well..

Reply from GOTO Group
Cameron was very helpful and understanding of our situation, and went the extra mile to help us out. We look forward to receiving GOTO’s advice in the survey report.

Reply from GOTO Group
Lewis was very helpful throughout the process. He clearly explained the different survey options, answered all of our questions patiently, and made everything easy to understand. The booking and payment process was straightforward, and communication has been prompt and professional.
We're looking forward to the survey and would happily recommend GOTO based on our experience so far.

Reply from GOTO Group
Quick, efficient, professional, and super friendly! Was very happy with the process from start to finish. Felt they went over and above. Would totally recommend and use again.

Reply from GOTO Group
Our Mortgage Broker put us in contact with GOTO Group and we're really happy with the service received. Ryan was friendly, professional, and incredibly helpful throughout the booking process. Communication was clear and prompt, and they made everything straightforward. They answered all questions and ensured the survey was booked efficiently. I would happily recommend them to anyone looking for a smooth and reliable experience.

Reply from GOTO Group
Joe Sweetman was very helpful and thorough in explaining and organising the survey for our new property and answering any queries we had. Our survey was arranged quickly and easily. Highly recommend.

Reply from GOTO Group
Great service from GOTO Group. I spoke with a helpful and polite member of the team who made everything easy to understand. A very positive experience.

Reply from GOTO Group
Lewis was very helpful in arranging and explaining the Level 3 Survey I’m having conducted on a flat, GOTO were recommended by Charles Cameron who I trust, and the experience has been positive so far, thank you!

Reply from GOTO Group
Rebecca very helpful and understanding arranging home survey.

Reply from GOTO Group
Nicole Roach was very professional and helpful and made the whole process smooth highly recommended this company to anyone great value for a great service thank you Jamie

Reply from GOTO Group
Very simple and easy process, Joe made the process very seamless and was extremely helpful for booking the survey. Joe answered any questions I had very quickly and offered support throughout the whole process.

Reply from GOTO Group
Andy Munro has been brilliant throughout my home-buying journey. He's kind, patient, responsive and always happy to answer my many questions without ever making me feel like a nuisance.
From the moment Colin introduced us by email, Andy has been a huge help, talking me through my options and helping me make informed decisions along the way. Everything has been handled efficiently, which has made what could have been a stressful process feel much more manageable.
With my solicitors chosen and my survey booked, I can honestly say the service to date has been great. It's been reassuring to have someone who's approachable, knowledgeable and genuinely invested in helping things move forward. I'd happily recommend Andy.

Reply from GOTO Group
I’m a first time buyer and used GOTO Group for my Level 3 Survey. Chris Regan was very helpful and understanding of my situation. His report was sent over quickly despite being very thorough and picked up on many things I hadn’t considered when viewing the property. He even took the time to talk me through some parts which I had struggled comprehending. Couldn’t recommend him enough and will definitely use him and GOTO in the future.

Reply from GOTO Group
We recently used Chris Regan from GOTO, for a level 2 survey on a property. I honestly couldn’t recommend him highly enough.
From the very beginning, everything was handled professionally and efficiently. Chris kept us informed throughout the process, completed the survey promptly, and provided a thorough, easy to understand report. It really gave us confidence in our purchase
Outstanding service, his professionalism, attention to detail and friendly approach made the experience stress free. Everything was spot on and had no issues at all.
If you’re looking for a top quality surveyor, who’s knowledgeable, professional and genuinely cares about providing a great service, then look no further thanks for your service !

Reply from GOTO Group
Ryan was amazing, matched my quote, quite responses. Highly recommend

Reply from GOTO Group
Theyre easy to work with and very responsive

Reply from GOTO Group
Quick and easy booking process. Cameron was very helpful, responsive and professional. Would definitely recommend based on my experience so far.

Reply from GOTO Group
Harry was very helpful, answered all questions and sent information over straight away!

Reply from GOTO Group
Harry Catlin was super helpful in booking my survey in asap! Really quick and easy. I thought it would take ages and would be complicated but very easy and all done over the phone. Email confirmation received straight away. No hassle! Thank you!

Reply from GOTO Group
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.