GOTO Group Reviews 

2,345
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 660 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and friendly staff who consistently provide clear explanations and prompt support during the entire home purchasing process. People also deeply appreciate the highly efficient service, quick response times, and thorough documentation when arranging residential property surveys. However, some customers also noted occasional issues with communication delays and feeling pressured into selecting specific survey options. A small number of individuals experienced slower responses from customer support teams and felt that certain communication standards could have been managed much more effectively throughout their property transaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, polite, and... See more

Service

People report positive experiences with service, highlighting a smooth, professional, and efficient process... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and professional support... See more

Response time

Users describe positive interactions with response_time, consistently highlighting prompt and polite... See more

User experience

Consumers find user experience to be exceptionally positive, describing the process as seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process was incredibly smooth and we didn’t even need to manage booking times and dates. Within a week of contacting GOTO Group, James Duffy completed our survey and we received a very useful and... See more

Company replied

Rated 5 out of 5 stars

Had a positive experience with the Goto group with big thanks from Joe Steadman. He guided and assisted me to make an informed decision based around knowledge and facts. He was extremely pleasant,... See more

Company replied

Rated 5 out of 5 stars

Andy, was truly helpful from the start. Having been recommended this company from the start through our mortgage broker, he went out of his way to explain things, suggest options we had and also even... See more

Company replied

Rated 5 out of 5 stars

Our level 3 survey was carried out by Neil Bennett. His report, which arrived very quickly following his inspection, was very thorough and he was very happy to talk through his findings in a follow up... See more

Company replied


Company details

  1. Online Auction Service
  2. Chartered Surveyor
  3. Mortgage Broker
  4. Real Estate Auctioneer

Written by the company

GOTO Group provide an end-to-end home moving solution, consisting of nine property services. Our innovative platform, includes the following products: Mortgages, Removals, Surveys, Conveyancing, Home Insurance, EPC, Floorplan, Online Auctions and our unique Committed Buyer product. Providing choice to consumers, adding value to agents.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(2,345)

666 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They were very quick getting back to…

They were very quick getting back to me. And very helpful too. I hope this is correct when I say the lady’s name was McCall. She was very efficient and explained things to me very well..

14 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thanks for your review, and its great to hear we looked after you. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Cameron was very helpful

Cameron was very helpful and understanding of our situation, and went the extra mile to help us out. We look forward to receiving GOTO’s advice in the survey report.

14 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thank you so much for your review, please do let us know if we can help with anything else and thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Lewis was very helpful throughout the process

Lewis was very helpful throughout the process. He clearly explained the different survey options, answered all of our questions patiently, and made everything easy to understand. The booking and payment process was straightforward, and communication has been prompt and professional.
We're looking forward to the survey and would happily recommend GOTO based on our experience so far.

14 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

This is so nice to hear, thanks for letting us know how helpful Lewis was. Thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Professional and friendly service

Quick, efficient, professional, and super friendly! Was very happy with the process from start to finish. Felt they went over and above. Would totally recommend and use again.

8 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thank you Lucy for your kind review, we do appreciate it. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Smooth & reliable experience

Our Mortgage Broker put us in contact with GOTO Group and we're really happy with the service received. Ryan was friendly, professional, and incredibly helpful throughout the booking process. Communication was clear and prompt, and they made everything straightforward. They answered all questions and ensured the survey was booked efficiently. I would happily recommend them to anyone looking for a smooth and reliable experience.

26 June 2026
Unprompted review
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Reply from GOTO Group

What a lovely review, great to hear that Ryan took good care of you, and thank you for choosing the GOTO Group.

Rated 5 out of 5 stars

Helpful & Thorough

Joe Sweetman was very helpful and thorough in explaining and organising the survey for our new property and answering any queries we had. Our survey was arranged quickly and easily. Highly recommend.

10 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We are so pleased to hear how Joe could help organise things for you, thank you for choosing the GOTO Group.

Rated 5 out of 5 stars

Great service from GOTO Group

Great service from GOTO Group. I spoke with a helpful and polite member of the team who made everything easy to understand. A very positive experience.

9 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

How lovely to hear, thank you for choosing the GOTO Group.

Rated 5 out of 5 stars

Lewis was very helpful in arranging and…

Lewis was very helpful in arranging and explaining the Level 3 Survey I’m having conducted on a flat, GOTO were recommended by Charles Cameron who I trust, and the experience has been positive so far, thank you!

10 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thank you so much for letting us know how helpful Lewis was, it means a lot and thank you for choosing the GOTO Group.

Rated 5 out of 5 stars

Perfect service and price

Nicole Roach was very professional and helpful and made the whole process smooth highly recommended this company to anyone great value for a great service thank you Jamie

10 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We do love a recommendation, it means a lot to us, thank you for choosing the GOTO Group.

Rated 5 out of 5 stars

Very simple and easy process, Joe was very helpful.

Very simple and easy process, Joe made the process very seamless and was extremely helpful for booking the survey. Joe answered any questions I had very quickly and offered support throughout the whole process.

9 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

It sounds like Joe did a great job, we are very pleased to hear that and thank you for choosing the GOTO Group.

Rated 5 out of 5 stars

Andy Munro has been brilliant…

Andy Munro has been brilliant throughout my home-buying journey. He's kind, patient, responsive and always happy to answer my many questions without ever making me feel like a nuisance.

From the moment Colin introduced us by email, Andy has been a huge help, talking me through my options and helping me make informed decisions along the way. Everything has been handled efficiently, which has made what could have been a stressful process feel much more manageable.

With my solicitors chosen and my survey booked, I can honestly say the service to date has been great. It's been reassuring to have someone who's approachable, knowledgeable and genuinely invested in helping things move forward. I'd happily recommend Andy.

8 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Ah what a lovely review for Andy, its very kind of you to tell us what a great job he has done for you, and thank you for choosing the GOTO Group.

Rated 5 out of 5 stars

I’m a first time buyer and used GOTO…

I’m a first time buyer and used GOTO Group for my Level 3 Survey. Chris Regan was very helpful and understanding of my situation. His report was sent over quickly despite being very thorough and picked up on many things I hadn’t considered when viewing the property. He even took the time to talk me through some parts which I had struggled comprehending. Couldn’t recommend him enough and will definitely use him and GOTO in the future.

6 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

It really is great to hear that talking to our surveyors makes all the difference to our customers, particularly first time buyers when it can all feel a bit daunting, thank you for choosing the GOTO Group.

Rated 5 out of 5 stars

Outstanding service Chris Regan!

We recently used Chris Regan from GOTO, for a level 2 survey on a property. I honestly couldn’t recommend him highly enough.

From the very beginning, everything was handled professionally and efficiently. Chris kept us informed throughout the process, completed the survey promptly, and provided a thorough, easy to understand report. It really gave us confidence in our purchase

Outstanding service, his professionalism, attention to detail and friendly approach made the experience stress free. Everything was spot on and had no issues at all.

If you’re looking for a top quality surveyor, who’s knowledgeable, professional and genuinely cares about providing a great service, then look no further thanks for your service !

29 June 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

This is so great to hear, thanks for letting us know how helpful Chris was and thank you for choosing the GOTO Group.

Rated 5 out of 5 stars

Ryan was amazing

Ryan was amazing, matched my quote, quite responses. Highly recommend

7 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

So pleased Ryan could help you. Thank you for choosing the GOTO Group.

Rated 5 out of 5 stars

Quick and easy booking process

Quick and easy booking process. Cameron was very helpful, responsive and professional. Would definitely recommend based on my experience so far.

6 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Its great to hear that Cameron was so helpful, thank you for choosing the GOTO Group.

Rated 5 out of 5 stars

Harry was very helpful

Harry was very helpful, answered all questions and sent information over straight away!

7 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Well done to Harry for such a great review, thanks for letting us know and thank you for choosing the GOTO Group.

Rated 5 out of 5 stars

Great experience

Great experience. 5 star service

7 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We do love 5 stars! Thanks for your review and thank you for choosing the GOTO Group.

Rated 5 out of 5 stars

Harry Catlin was super helpful in…

Harry Catlin was super helpful in booking my survey in asap! Really quick and easy. I thought it would take ages and would be complicated but very easy and all done over the phone. Email confirmation received straight away. No hassle! Thank you!

7 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thanks for your kind review, great to hear Harry did a good job for you! and thank you for choosing the GOTO Group.

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