GOTO Group Reviews 

2,343
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 660 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and friendly staff who consistently provide clear explanations and prompt support during the entire home purchasing process. People also deeply appreciate the highly efficient service, quick response times, and thorough documentation when arranging residential property surveys. However, some customers also noted occasional issues with communication delays and feeling pressured into selecting specific survey options. A small number of individuals experienced slower responses from customer support teams and felt that certain communication standards could have been managed much more effectively throughout their property transaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, polite, and... See more

Service

People report positive experiences with service, highlighting a smooth, professional, and efficient process... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and professional support... See more

Response time

Users describe positive interactions with response_time, consistently highlighting prompt and polite... See more

User experience

Consumers find user experience to be exceptionally positive, describing the process as seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process was incredibly smooth and we didn’t even need to manage booking times and dates. Within a week of contacting GOTO Group, James Duffy completed our survey and we received a very useful and... See more

Company replied

Rated 5 out of 5 stars

Had a positive experience with the Goto group with big thanks from Joe Steadman. He guided and assisted me to make an informed decision based around knowledge and facts. He was extremely pleasant,... See more

Company replied

Rated 5 out of 5 stars

Andy, was truly helpful from the start. Having been recommended this company from the start through our mortgage broker, he went out of his way to explain things, suggest options we had and also even... See more

Company replied

Rated 5 out of 5 stars

Our level 3 survey was carried out by Neil Bennett. His report, which arrived very quickly following his inspection, was very thorough and he was very happy to talk through his findings in a follow up... See more

Company replied


Company details

  1. Online Auction Service
  2. Chartered Surveyor
  3. Mortgage Broker
  4. Real Estate Auctioneer

Written by the company

GOTO Group provide an end-to-end home moving solution, consisting of nine property services. Our innovative platform, includes the following products: Mortgages, Removals, Surveys, Conveyancing, Home Insurance, EPC, Floorplan, Online Auctions and our unique Committed Buyer product. Providing choice to consumers, adding value to agents.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(2,343)

658 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Second time using GOTO and I recommend a hundred times over

This is the second time I have used GOTO for a Level 3 house survey. This time I spoke with Cameron on the phone who was extremely polite and efficient. It is refreshing to deal with a company so effortlessly.

22 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We do love it when our customers come back to us and are so pleased it all went so well for you. Thanks for letting us know and thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Great Service

Clear information within the quote. Cameron answered my questions with care and by ensuring he had checked with a colleague. He was warm and friendly. He explained the steps I needed to take to make a booking. Very helpful and professional.

21 July 2026
Unprompted review
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Reply from GOTO Group

Thank you so much for your review, and we are so pleased to hear how well Cameron looked after you. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Very pleasant experience dealing with…

Very pleasant experience dealing with knowledgeable staff who gave clear advice. Sophia was helpful but not pushy and explained everything with great clarity.

21 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We are so pleased to hear about what a positive experience you had, thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Sophia our handler was absolutely…

Sophia our handler was absolutely superb, very efficient service and everything explained clearly and in a friendly and professional manner

21 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

How lovely to hear, thanks for letting us know and thank you for choosing the GOTO Group.

Rated 5 out of 5 stars

Great positive experience with the Goto group thanks to Joe Steadman

Had a positive experience with the Goto group with big thanks from Joe Steadman. He guided and assisted me to make an informed decision based around knowledge and facts. He was extremely pleasant, friendly and easy to talk to. Also, he was happy to help get my survey performed in a timely fashion which made me ecstatic.
Overall great experience with the Goto group thanks to Joe!!!!

21 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

That's such a lovely review - thank you for taking the time to share your experience, we do appreciate it. Thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Your company was recommended by Hunters…

Your company was recommended by Hunters estate agent
Joe went through the process of a survey on the property I wish to buy
He was polite professional and patient through out each call

20 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We are so pleased that we were able to help you and thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Happy first time buyer!

As a first time buyer, I had many questions and Lewis Hall from the GoTo group was amazing from start to finish. From the get go, he was polite and professional, answered all my questions and even gave me a follow up call as I had asked to delay the survey for a few weeks. When I finally, decided to go ahead with the survey a few weeks later, Lewis sorted it all out for me the same day. Excellent service!

20 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

How lovely to hear, thanks so much and we hope everything goes well for you with your first property purchase! Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Joe was fantastic from start to finish

Joe was fantastic from start to finish, followed up, and explained the process of booking my surveyor. Joe has kept me fully updated, contacting me via telephone and email, and through correspondence, he explained the process from start to finish. So impressed with Joe and his professionalism, so far so good. Thank you

20 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thank you so much for your kind review, it is much appreciated and we love to hear how well our team are helping our customers. Thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Survey

Chris Regan did an excellent survey! Thank you!

1 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

This is great to hear, we are pleased Chris did a great job for you. Thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Very polite and helpful on the phone…

Very polite and helpful on the phone helping sort stuff out at a very hectic time Harry was very good would recommend

17 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thank you, we are so pleased to hear we could help and thanks for choosing the GOTO group.

Rated 5 out of 5 stars

very professional ryan pervezof of…

very professional ryan pervezof of goto provided me with a good clear and transparent service on my property survey.
very happy with the service

9 June 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thank you for your kind revie and we are pleased to see how Ryan was able to assist. Thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Quick

Quick, friendly and easy.

15 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thanks for your review - we do try to make things easy to arrange. Thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Friendly and knowledgeable

Spoke to Harry and he was extremely friendly and knowledgeable. Fantastic service

15 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Great to hear how Harry was able to help you, thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Excellent service

Excellent service, recommended. Joe was knowledgeable and explained everything clearly. Everything was quick and precise.

15 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thanks Paul we appreciate your review and thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

It’s got to be said Ryan was nothing…

It’s got to be said Ryan was nothing but excellent! He did everything to make me understand why they are so highly regarded. I’d GOTO to them again (sorry I tried so hard to resist) but they are seriously good.

6 July 2026
Unprompted review
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Reply from GOTO Group

We have to work with him and now he will be unbearable! seriously though thanks for your review, we do appreciate it and be sure to GOTO us if we can help in future!

Rated 5 out of 5 stars

Excellent service

Our estate agent recommended GOTO to us for level 2 home survey. They were quick to respond and Rebecca was very helpful in booking in the survey. She was very efficient and explained the procedures well so I know exactly what to expect.

15 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We are so pleased that Rebecca could help you, and thank you for choosing the GOTO Group.

Rated 5 out of 5 stars

Joe Davies was super helpful

Joe Davies was super helpful, friendly and efficient. Made the process very easy to deal with. Thank you

15 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

That's so kind, thanks for your review and thank you for choosing the GOTO Group.

Rated 5 out of 5 stars

Very speedy and helpful responses

Very speedy and helpful responses. Consultants were knowledgeable and courteous. I will certainly recommend to others.

14 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thank you for your review we are pleased we were able to assist. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

They were very quick getting back to…

They were very quick getting back to me. And very helpful too. I hope this is correct when I say the lady’s name was McCall. She was very efficient and explained things to me very well..

14 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thanks for your review, and its great to hear we looked after you. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Cameron was very helpful

Cameron was very helpful and understanding of our situation, and went the extra mile to help us out. We look forward to receiving GOTO’s advice in the survey report.

14 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thank you so much for your review, please do let us know if we can help with anything else and thanks for choosing the GOTO group.

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