GO Outdoors - Stoke Reviews 

Great customer service from Tom today, helped out when I experienced membership issues. :)

Spoke with James who was exceptional in his manner and went above and beyond with customer service ensuring I was entirely happy. Polite and curteous and could not do enough to help. First class service. Jo also assisted with an issue at the till.

Customer service at its best.

Josh and jo made the purchase super easy, especially as an item was out of stock.

Did everything they could to get me a sale item and keep the deal worth while.

There was a lad upstairs on camping equipment who gave me some good advice but i didnt catch his name, (dark hair and can tell he has done his fair share of camping).

Will go again for my camping gear

Visited Hanley branch today got served by lad name tom applied my discount on my card very friendly thank you bud 👍

Very happy with service from Tom at the till

Got what I needed. Lots of choice. Alas didn’t have trousers in my slight odd size. But hey ho. Got a jacket and all good. Tom on the till was good!

Theresa served us today and was exceptional in ensuring not only that our daughter had the correct sized walking boots, but also made sure that she knew how to fit, lace and tie them appropriately for comfort and safety during hiking. We spoke with multiple other staff members who were also extremely courteous, the store reminds you of why visiting a real store staffed by knowledgable people who take pride in their work, is always better than either online or by staffed stores who don’t care.

We visited today, primarily to look at camping chairs. Whilst there, we also enquired about Air beds (as ours is leaking). We spoke to Joel D who was excellent in giving us information on All the options, benefits & disadvantages of Air beds/self inflating mats / camp beds . Whilst we were enquiring, we also asked about a new air tent (to replace our "old" Outwell Montana 6, which has been brilliant), Joel was brilliant in explaining the options, Zempire, Berghaus, footprint, carpets etc.
He's given us lots to think about, I would definitely recommend speaking to him. So friendly, helpful

Theresa and Harry above and beyond with there help and customer service today, highly recommend the store no hard sales just help

Great discounted products and helpful staff. In particular Harry who served us, very friendly and chatty

I wanted to return a coat that I had ordered online to get in a bigger size. Rory served me he was very helpful.He gave me full refund first, he then checked the stock levels and found that they had 4 in stock. He then asked another member of staff ( Ant) to find the item which he did promptly. All in all the service was brilliant. Thank you

Amazing experience today with Anthony - thanks so much for all your help.

The lady serving me made a great effort to get my sale through, despite there being a company wide issue with card/phone transactions. I cannot praise her enough!

Thank you to Theresa who was absolutely amazing today. Nothing was too much for her, she told me all about the shoes I was interested in. And helped me decide which would be the best shoes for me. She is extremely patient, I swapped shoes several times and the whole time Theresa was helpful and pleasant. This lovely lady works really hard. However when we got to the till a young lady was just chewing chewing gum and acted like she was bored and “Jo” “Imogen” and a gentleman who worked there were stood around, talking about another colleague, saying they had put down they could work any hours and now they had let them down. I just don’t think it’s very professional to be gossiping about another colleague in-front of customers. The 5 star review is for Theresa, who was lovely. If I was giving a star rating based on the other 5 colleagues it would be a 1 star.

The person who served me was polite very helpful and knowledgeable.
Due to his efforts I bought this pair of shoes

Staff are friendly, knowledgeable, and helpful.

Customer service was outstanding and I couldn’t ask for more the staff who served me today deserves a pay rise

Harry was great help. Very positive just what you need shopping in a place like go out doors

Harry was lovely at the tills.chatting about fishing at our farm lake.

Hes an asset to the company and made our shopping experience.

Served by Harry who was very pleasant and helpful with 2 old folk who’s membership cards had expired