GO Outdoors - Stoke Reviews 

4,648
TrustScore 5 out of 5

4.9

Festival Park, Pavilion Drive, ST1 5SJ Stoke-on-Trent, GB


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Rated 5 out of 5 stars

Popped in for a few camping/bugout supplies. Grabbed a Eurohike Lantern and a Gerber STL 2.5 folding knife. Got to say both are fantastic quality, the lantern is far better brightness than I expec... See more

Company replied

Rated 5 out of 5 stars

Thanks to Paul, our shopping experience for a beginner angler, was a learning experience and a pleasure. Paul was not only knowledgeable but also very patient. He explained everything to my son and e... See more

Company replied

Rated 5 out of 5 stars

Guy working in walking boots department was really helpful, got us the right size and gave good advice sorry I didn't catch his name. Rory on the till was great really friendly helped sort out members... See more

Company replied

Rated 5 out of 5 stars

We waited 40 mins to be served. The service given by Theresa was certainly worth waiting for. Her knowledge and attentiveness was outstanding. As a sufferer of Plantar fasciitis I was over the moon... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Stoke

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Festival Park, Pavilion Drive, ST1 5SJ, Stoke-on-Trent, United Kingdom

  • 01782 307800

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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4.9

All reviews

(4,648)

35,614 reviews in the last 12 months

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Rated 5 out of 5 stars

very friendly and helpful staff

very friendly and helpful staff. Store is kept really clean and tidy. Served by Tom, positive attitude, friendly and helpful. Great experience

22 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thank you to Hayley and Tom

Thank you to Hayley and Tom for sorting me out with a pair of very fine walking shoes. I have been trying to find. The right pair all summer and Hayley's knowledge was superb as was the Go Outdoors range. Time and money well spent.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

I went Go Outdoors yesterday and was…

I went Go Outdoors yesterday and was served by Harry. He was helpful and polite. Great experience.

21 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Served today by “Harry” a extremely…

Served today by “Harry” a extremely helpful, bubbly friendly guy, just what every business needs, there is a lack of young gen”Z” youth of today with qualities like Harry, I’d employ him any day, thanks for your excellent service today dude, Mr Jervis (Burslem) 👍🏻👍🏻👌🏻👌🏻

22 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great option for camping supplies

Went in to get some camping supplies and found it easy to get string the store and find what we needed. Didn’t have to wait long to be served by Harry at the checkout. He was stood on the end checkout with the sun blazing on him. He was still jolly, friendly and polite despite being roasting hot! He helped with the chip and pin as the sun made it impossible to see the screen too.

22 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing service in Stoke from Jo and…

Amazing service in Stoke from Jo and Harry. Thank you 😊

22 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Served by Harry

Served by Harry, really lovely lad, top service and a really nice store in Stoke !

22 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing service

Amazing service. Lovely chats at cash register and very polite

22 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Camping Supplies 10/10

Popped in for a few camping/bugout supplies. Grabbed a Eurohike Lantern and a Gerber STL 2.5 folding knife. Got to say both are fantastic quality, the lantern is far better brightness than I expected and the blade looks to be a good quality for the little jobs like rope trimming and repairs. Tested and sharpness seems fantastic.

Was served by Tom, friendly chap and quick service too.

10/10 always reliable for camping/emergency gear.

22 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Tom was very friendly and helpful

Tom was very friendly and helpful! Great experience will be back!

22 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Hayley was amazing.

Hayley was amazing.
She went above and beyond my expectations and really made my day. I felt i was treated like a VIP.
Tom was really friendly and informative and smiley.
Well done both, i know what this feedback means.

22 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Tom was very polite and efficient

Tom was very polite and efficient! Other staff were helpful too. Store was tidy.

22 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great experience

Bought an electric bike. Had done some research before hand so knew roughly what I wanted. Was served by Kyle who was friendly, approachable and knowledgeable. Great service. Thank you Kyle :-)

21 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 2 out of 5 stars

Love the products but the click and…

Love the products but the click and collect is a joke, no emails or texts, had to just wing it and go in store and ask after around 10 days of no correspondence, guy who sorted it out in store was sound though got it squared away for me, didn't get his name

15 August 2026
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

More than happy 😊

Great shop briught a wet suit and swim shoes good quality and excellent prices, Harry served us very friendly young man , thank-you

7 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Harry was very helpful explaining about…

Harry was very helpful explaining about what i need to do with my new tent and how the warranty works

21 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We waited 40 mins to be served.

We waited 40 mins to be served.
The service given by Theresa was certainly worth waiting for. Her knowledge and attentiveness was outstanding. As a sufferer of Plantar fasciitis I was over the moon with her help and suggestions. I left the store very happy with my new Brooks trainers.

21 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Spoke to Joel D about the tent poles…

Spoke to Joel D about the tent poles for our OEX Roof Tent that were damaged in use. He was so helpful and obviously knows his stuff. He gave us suggestions on their use and after inspection replaced the damaged poles. Thank you.
Katie D was very friendly greeting us at the store entrance too.

17 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service, great advice, saved us a little money too

As usual the staff were pleasant and helpful. The staff who served us on the checkout, Jo and Josh did everything they could to be helpful. We had also had interactions and advice earlier from several helpful staff including Harry and Niamh

19 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great staff great prices

Guy working in walking boots department was really helpful, got us the right size and gave good advice sorry I didn't catch his name. Rory on the till was great really friendly helped sort out membership saved us over £100.

19 August 2026
Unprompted review
GO Outdoors - Stoke logo

Reply from GO Outdoors - Stoke

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

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