Great variety of products so we can always find exactly what we need. Penny was really helpful with suggestions for what I might need for my first multi-day walking expedition, I even returned later o... See more
Company replied
Location
Switch locationFox Valley Retail Park, S36 2AB Stocksbridge, GB
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Go Outdoors Stockbridge is probably about 30 minutes drive from my location, but it is such worth a trip. The staff here are so helpful and are always extremely professional and friendly. I would lik... See more
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Steve is an asset to your store. He was extremely friendly knowledgeable and patient especially when we were trying lots of boots. He also told us about special offers in store. 10 out of 10 for Steve... See more
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Went in for children’s coats for back to school and was serviced by Heidi &Eleanor and I was blown away when she explained to me everything about washing them because I had no idea waterproof coats ne... See more
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Company details
About GO Outdoors - Stocksbridge
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Fox Valley Retail Park, S36 2AB, Stocksbridge, United Kingdom
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Prompt efficient service …..
Prompt efficient service on a click and collect order, ready ahead of scheduled pick up time
29 May 2026
Reply from GO Outdoors - Stocksbridge
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Great Store - Go Outdoors Fox Valley Stocksbridge.
Always buy my walking gear from Fox Valley stock Stocksbridge GO Outdoors branch. Great selection of goods, very competitively priced, if I see an item cheaper online they will always price match. Served by Penny today, very polite and helpful as are all the assistants in store.
4 June 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Fansantic service from penny polite she…
Fansantic service from penny polite she knew her stuff happy with the buy .
3 June 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Went in today to exchange a pair of…
Went in today to exchange a pair of faulty walking shoes. Team really helpful and understanding. No quibbles just great service. Thanks.
3 June 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Knowledgeable team
Knowledgeable team helped make the right decision and gave valuable information about warranty thanks to Phil and Jo
3 June 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Trying & Buying walking boots
Went in to buy a new pair of walking boots (always a major task) Thanks to Andy for trekking back and forth with numerous pairs before I found the right ones.
26 May 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Thanks Penny for your help
Thanks Penny for your help at Go Outdoors yesterday. Staff always helpful, my favourite store
29 May 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
The staff are always knowledgeable and…
The staff are always knowledgeable and helpful. Heidi found me some sandals which fitted, a miracle, she knows her stuff! Penny was helpful and always lovely too.
23 May 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent
Called in twice today. First to get a gas bottle refill and second to look at camping seating. Both times we were met with excellent customer service. On the 2nd visit, Steve went above and beyond with assisting us and finding what we were after.
23 May 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Went looking for new walking boots…
Went looking for new walking boots today. Haidy was AMAZING!!! She took her time explaining several different pairs of boots and their various features plus we tried different sizes in each actual boot! Nothing was rushed and she genuinely cared about me getting the right boot. It made all difference and i would recommend this store to anyone. Thank you Haidy 😊
23 May 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
We was served by penny she went above…
We was served by penny she went above and beyond to help us she was really good and very helpful.and we got what we went for and more.
19 May 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Penny was very helpful in finding a…
Penny was very helpful in finding a good pair of shoes and told me everything I need to know to take care of them
20 May 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Andy was great
Andy was great. Got customer service just right. Helpful, knowledgeable, friendly and patient.
Thanks
19 May 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Recent visit to Fox valley store
Visited the store at Fox Valley retail park to purchase new walking shoes. We were assisted by Steve who was extremely helpful, friendly, polite and professional.
17 May 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Click and collect convenience.
Ordered online and collected in store. Great quality product. Very pleased with it.
3 May 2026
Reply from GO Outdoors - Stocksbridge
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Steve was so professional and patient…
Steve was so professional and patient with my partner when choosing some walking shoes. Every member of staff we encountered in here today made this a very easy and worthwhile visit.
17 May 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Very pleasant helpful staff Eleanor
Very pleasant helpful staff Eleanor. Lauren and good choice of sleeping bags.
Not sure about the relevance of 'joining' for a discount when the member price could be the normal one.
12 May 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
The lady who served us today very…
The lady who served us today very helpful polite and knowledgeable lovely lady…..
10 May 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
It’s the second time I have come back…
It’s the second time I have come back here for my hiking boots due to the knowledge of a good fit, plus there are lots of mirrors and a mini sloping bridge to test out the shoes, which I think is a great idea considering there are lots of hills in Sheffield and the Peaks so knowing my toes are protected and trying this out first is ideal. Lots of choice of good brands. Josh served me this time and was very friendly and helpful. I would definitely go back… thanks!
10 May 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Looking for new walking boots
Called in at the store looking for some replacement walking boots. Steve was fantastic on assisting with nothing being too much trouble as I wanted to try several different boots and also had to select different sizes. He was extremely helpful and friendly giving advice when needed
3 May 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
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