I made a specific visit to Go Outdoors by St. Pauls because I wanted to buy dinner technically advanced hiking boots. I was very glad I did as I got far better service than my previous attempt to purc... See more
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Location
Switch locationUnit 4 Saint Paul's Churchyard 98, EC4M 8BU London, England, GB
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See what reviewers are saying
Tim was awesome!!! Extremely helpful, went above and beyond. Helped me find a perfect coat thank you :) guy on tills was awesome too but didn't get his name, just know they were also cool.
Company replied
I went to the St Pauls shop. Checked their opening hours on their website before I set off - 'til 7 pm. Left work early, took a diversion on way home to get there, arrived at 6:05, it's all in darknes... See more
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Great prices Great service. If I can make a suggestion, when ordering on line collection could be at my nearest store. For me it’s Thurrock but I have to travel to central London! Highly recommended... See more
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Company details
About GO Outdoors - St Pauls (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 4 Saint Paul's Churchyard 98, EC4M 8BU, London, England, United Kingdom
4.9
Excellent
543 reviews
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This company invites their customers to review, whether positive or negative
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Sweet as a nut
8 October 2026
Reply from GO Outdoors - St Pauls (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Tim was awesome!!
Tim was awesome!!! Extremely helpful, went above and beyond. Helped me find a perfect coat thank you :) guy on tills was awesome too but didn't get his name, just know they were also cool.
22 October 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
I made a specific visit to Go Outdoors to buy mountain hiking boots
I made a specific visit to Go Outdoors by St. Pauls because I wanted to buy dinner technically advanced hiking boots. I was very glad I did as I got far better service than my previous attempt to purchase boots at Cotswold Outdoors. Gavin was very helpful, carefully checking my foot size and assessing my needs. He was patient and friendly and sought advice from his colleague Alum about the fit of the boot. Alum adjusted the boot shape for me with a specialist tool and gave me helpful advice about preparing the boots. This was the best experience I have had in buying an expensive pair of boots and I cannot commend the staff here enough for their friendliness and professionalism.
20 October 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Don't rely on website opening hours
I went to the St Pauls shop. Checked their opening hours on their website before I set off - 'til 7 pm. Left work early, took a diversion on way home to get there, arrived at 6:05, it's all in darkness and locked up, with a piece of paper in the window, "We close early on Mondays and Tuesdays at 6 pm." Please, update your website - it can't be so hard - don't waste people's time. (Or even better find staff that can stay 'til 7).
13 October 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Thank you for your review.
We are sorry to hear about your experience when visiting our St Paul's store. We understand how frustrating it must have been to leave work early and make a special journey, only to find the store closed when you expected it to be open.
The opening hours are displayed on our website and show different trading hours for each day of the week. On Mondays and Tuesdays, the St Paul's store closes at 6:00pm, while later opening hours apply on other days. We appreciate that this may have caused some confusion and we're sorry for the inconvenience this caused.
Kind regards
Go Outdoors Customer Care Team
Great prices Great service.
Great prices Great service.
If I can make a suggestion, when ordering on line collection could be at my nearest store. For me it’s Thurrock but I have to travel to central London!
Highly recommended company.
2 October 2026
Reply from GO Outdoors - St Pauls (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Good boot chat.
I was browsing for a new pair of walking boots and had a chat with Gavin who knew his stuff, I didn’t buy but left better informed about what boot would suit my needs .
9 October 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Sean and Gavin were fantastic
Sean and Gavin were fantastic - very helpful and knowledgeable
7 October 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Gavin was extremely helpful despite me…
Gavin was extremely helpful despite me arriving late in the day at the store. He knew his boots and gave me some very good advice. Thanks Gavin.
22 September 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great experience!
They have a good range. I was after a new backpack. I found what I wanted. The staff were very friendly and helpful. It was a pleasurable experience. I'll shop there again.
14 September 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
£12 for two camping chairs that were…
£12 for two camping chairs that were actually half decent? Fair enough! That was with Go Outdoors membership, which was only a fiver for the year. Big thanks to Maisha and Joel for the great customer service
30 September 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great staff
Have been into the St Paul's branch a number of times recently in preparation for the Welsh 3000 charity event that I conducted and have always had a extremely engaging representative of the brand serve me, the staff are always on hand for advice, to sound out ideas and for a general chat in between.
Gavin, who helped me pick my Meindls for the event was particularly engaging and honest with his opinions and service.
All round a great group of staff and as a member my favourite branch to visit.
23 September 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Was amazing
Was amazing, Alam was amazing and so helpful. Full of knowledge on the products I was looking for.
28 September 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Really sad that Tottenham Court Road…
Really sad that Tottenham Court Road closing because the staff are really engaging and lovely. Went to St Paul’s Branch today and found the staff ,(especially The supervisor) particularly helpful and very nice!
Thank you.
26 September 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Great experience
Great experience! Gavin was helpful and friendly to help me to find what i needed for my daughters forest club. Thanks
14 September 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Very helpful staff
Very helpful staff, knowledgeable about product, gave helpful advice.
12 September 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good fit dor walking boots
Having enjoyed the low ankle boots I bought a year ago, I returned to buy some walking boots. Gavin helped me select the right fit and took the time to understand what I needed. Thank you!
10 September 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Very helpful stuff great for shoe…
Very helpful stuff great for shoe shopping and size guide especially Alan at the counter
11 September 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Tim provided really helpful advice
Tim provided really helpful advice, very happy with purchase and service
10 September 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Samirah and Joel were excellent help in…
Samirah and Joel were excellent help in store and helped my identify exactly what I needed for my travels! I will definitely come back to the store for the recccomendation
10 September 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Came here looking for a new pair of…
Came here looking for a new pair of walking shoes and was helped by Gavin. What an extremely knowledgeable and helpful person. He took great care to give me advice and tailored recommendations to what I needed. Excellent service thank you Gavin!
7 September 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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