Customer service terrible. A lot of the items are placed under the wrong price labels on the shelves. Ended up buying 2 over priced items, and spent some time confirming the real prices. One lady staf... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Customer service terrible. A lot of the items are placed under the wrong price labels on the shelves. Ended up buying 2 over priced items, and spent some time confirming the real prices. One lady staf... See more
Company replied
Lee was AMAZING. He was so knowledgeable and helped us purchase our first set of bikes. Him and the team even stayed late to build one before he went on leave. We will definitely be back for future pu... See more
Company replied
We needed to get more camping bits, even though there wasn't many prices on items, the staff are absolutely awesome! Nathan helped us find everything we needed and had great knowledge on each item, Da... See more
Company replied
Great service from Rome, We were shopping for my son’s DOE, he overheard us talking about waterproof trousers and offered to help straight away. He was very knowledgeable and demonstrated the best way... See more
Company replied
Written by the company
Written by the company

Central Retail Park, Patriot D, MK13 8PU, Milton Keynes, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The lovely girl on check out was very
helpful,joining us up with membership. Quick and cheerful service.. Nice to be served by a happy young lady.

Reply from GO Outdoors - Milton Keynes
Kerry’s customer service was brilliant. She was incredibly friendly and chatty. Most importantly, she took real care in helping me find the perfect climbing shoe size — checking the fit properly, making sure both feet felt right, and not rushing the process at all. I left feeling confident I’d chosen the right pair thanks to her patience and expertise. Highly recommended.

Reply from GO Outdoors - Milton Keynes
Amazing service from Lynn at the till, and great advice from James on camping.

Reply from GO Outdoors - Milton Keynes
Lynn provided amazing customer service! Lovely lady 😊

Reply from GO Outdoors - Milton Keynes
Visited GO Outdoors-MK today, looking for some new walking shoes. Received excellent customer assistance from Josh, he listened, observed and then helped me select the best fit. Very happy with my purchase and thanks Josh!😎

Reply from GO Outdoors - Milton Keynes
I visited the MK store today, to buy walking boots for our 15-year-old son, and were lucky enough to be helped by Sara.
Sara was incredibly patient, knowledgeable and friendly throughout the whole process. She took the time to understand what we needed, explained the different options available, and made sure he found a pair of boots that fitted properly and felt comfortable. Nothing was too much trouble, and her expertise gave us confidence that we were making the right choice.
Buying walking boots can be a bit overwhelming with so many options, but Sara made the experience easy and enjoyable. Excellent customer service and a real credit to the team. Thank you, Sara!

Reply from GO Outdoors - Milton Keynes
Wayne was a great help, advising in the correct kit to buy.

Reply from GO Outdoors - Milton Keynes
The store is fine well laid out etc.
However when I went to pay I was told English Heritage and National trust members no longer get a discount. That's fine (but a little publicity would be useful).
I asked if the Youth Hostel Association was still a partner and was also told no it isn't.
I came home and checked online and YHA, Scouts, Girl Guides, DofE, Blue lights (NHS) are all accepted in store and online.
I think your till staff need an update.

Reply from GO Outdoors - Milton Keynes
We went to the Mk branch and Luke helped us round the store to get everything we needed for my son’s kit list for his expedition to Peru. He was so helpful, he gave him great advice on which pieces of kit were best for his trip and were value for money. We would have been there for hours trying to work it all out ourselves. We really appreciated his help.

Reply from GO Outdoors - Milton Keynes
Good service and a good range of products. All staff very helpful too - thanks Lynne!

Reply from GO Outdoors - Milton Keynes
Excellent service, questions answered politely, not pushy. Served by Lynn at the checkout, exceptional customer service.

Reply from GO Outdoors - Milton Keynes
Item has not arrived. No response from yourselves despite follow up email sent, seeking clarification.

Reply from GO Outdoors - Milton Keynes
I went into the MK store to pick a new pair of hiking boots, the staff were helpful and knowledgeable about the products, they helped me make the right decision when picking my boots. I then came across Lynn, who was very friendly and advised me on different products/savings. I love shopping in that store.

Reply from GO Outdoors - Milton Keynes
Easy to navigate store, and I like the new layout ! Managed to grab just what I wanted and saved loads using my discount card ! We were served by the lovely Lynn, I’m sure I’ll be back soon :)

Reply from GO Outdoors - Milton Keynes
Went in the store in Milton Keynes today and the staff were amazing. I'd like to say that Lynn was amazing, helpfull and a pleasure to meet

Reply from GO Outdoors - Milton Keynes
Lynn was amazing and helped me so much! She was friendly and polite the whole time I was there!

Reply from GO Outdoors - Milton Keynes
I popped in to the Milton Keynes branch of Go Outdoors to pick up a pair of trail shoes fir dog walking. I was served straight away abd came away with exactly what I wanted. Very good value too.
The staff were very helpful, both in the shoe department abd on the checkout.

Reply from GO Outdoors - Milton Keynes
Great customer service from Lynn. Great value purchases.

Reply from GO Outdoors - Milton Keynes
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.