We were left alone until we needed help; many places jump on you the second you arrive so it was refreshing to be left to browse in peace. When we did need help, we were looked after by the excellent... See more
Company replied
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See what reviewers are saying
I had purchased a couple of gas stoves on-line via the click and collect function. It was a bit of a rushed purchase just prior to my starting work. The following morning when I went to collect the... See more
Company replied
In store experience (Lincoln branch - outer circle) was dreadful. The female person on check out seemed totally disinterested in serving us. More interested in her colleagues (all gathered together ch... See more
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Had the best experience today in the Lincoln store. Euan couldn’t have been more helpful he was extremely knowledgeable, friendly and patient he helped us make the right choice in our purchases withou... See more
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Company details
About GO Outdoors - Lincoln
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Former Dunelm Mills, Outercircle Road, LN2 4LA, Lincoln, United Kingdom
- 01522 214001
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Give Josh a raise!
Went in today to exchange a pair of boots that were not right. Josh was very helpful and supportive and knowledgeable of what I needed. He had a lot of patience whilst dealing with me. Josh helped me walk away with everything that I needed. I am a very satisfied customer thanks to Josh. - Jordan
5 May 2026
Unprompted review
Reply from GO Outdoors - Lincoln
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Great staff
Staff were unbelievably helpful. Got price match on an item. Abe, thankyou
4 May 2026
Unprompted review
Reply from GO Outdoors - Lincoln
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Click and collect was confusing as…
Click and collect was confusing as DHL kept emailing me saying they will deliver to my home. When I rang store..they weren't helpful . It got delivered to store. When collected..the girl was not really bothered with customer service.
Product was great
27 April 2026
Reply from GO Outdoors - Lincoln
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I was looked after so well
There was a good range of shoes on offer and I really appreciated Donna's help in finding the right ones for me. She was knowledgable, thoughtful and courteous. Nothing was too much trouble for her. She understood how best to help me given the problems with my legs. Quite exceptional service.
3 May 2026
Unprompted review
Reply from GO Outdoors - Lincoln
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Popped into the store before our trip
Popped into the store before our trip. Amy and Sam were such a pleasure to shop around. What a credit to the store! It’s so nice to see such beautiful girls inside and out with such a passion for the outdoors supply us with such a great service before we head off on our adventure. Such a great start to our trip.
3 May 2026
Unprompted review
Reply from GO Outdoors - Lincoln
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Visited today and as always help was…
Visited today and as always help was given and advice….Wouldn’t go anywhere else for our camping, hiking and sons scouting supplies, their customer service is second to none and nothing is ever too much! We’ve bought many tents from them over the years, hiking boots, and much more! I’d recommend to all! :)
2 May 2026
Unprompted review
Reply from GO Outdoors - Lincoln
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
We bought a bike from this store
We bought a bike from this store. After about a week it had a few niggles, but upon returning to the store Grant, the bike technician, sorted them all out and explained features about the bike to get more enjoyment from it. Thanks Grant.
2 May 2026
Unprompted review
Reply from GO Outdoors - Lincoln
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Lincoln
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Lincoln
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
I am doing my duke of Edinburgh and the…
I am doing my duke of Edinburgh and the staff were really helpful and helped me to find the equipment I need
1 May 2026
Unprompted review
Reply from GO Outdoors - Lincoln
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
I was in store today great company and…
I was in store today great company and customer service,
2 May 2026
Unprompted review
Reply from GO Outdoors - Lincoln
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I went into the store today amazing…
I went into the store today amazing customer service. Thank you.
2 May 2026
Unprompted review
Reply from GO Outdoors - Lincoln
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Always busy on a Saturday but staff are…
Always busy on a Saturday but staff are never too busy to help. Picked up some tent accessories with the help of a colleague (didn't catch name, sorry).
2 May 2026
Unprompted review
Reply from GO Outdoors - Lincoln
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Great experience - Two fab members of staff!
Came yesterday and got served by Ben and Owen. Both VERY helpful members of staff. They went above & beyond to help us. Couldn’t thank them both enough for their service. Thanks guys!
30 April 2026
Unprompted review
Reply from GO Outdoors - Lincoln
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Service by Donna who was very helpful…
Service by Donna who was very helpful and knowledgeable. My wife and I both bought footwear and will happily shop again finding that level.of customer service.
29 April 2026
Unprompted review
Reply from GO Outdoors - Lincoln
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Popped into the lincoln branch to get…
Popped into the lincoln branch to get some items for our local scout group. Jo helped me find the items and was very knowledgeable about them
29 April 2026
Unprompted review
Reply from GO Outdoors - Lincoln
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Owen went above and above
Owen was super helpful advising with the replacement tent pole and even taking me to the item in store as there wasn't a queue at the til. He provided advice with differing poles and even next steps with a larger tent. He reminded of Blue light discount at the til as well. What a great experience will be purchasing our larger tent from there soon!
26 April 2026
Unprompted review
Reply from GO Outdoors - Lincoln
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Top service from Ben, Alexandra & Lewis
Great service from Ben, Alexandra & Lewis. Superb help on footwear & waterproofs at the Lincoln store…..will come back again!!!!
25 April 2026
Unprompted review
Reply from GO Outdoors - Lincoln
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Great service and advice from Ben
Great service and advice from Ben today, very knowledge and patient
25 April 2026
Unprompted review
Reply from GO Outdoors - Lincoln
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Excellent staff member Ben…incredibly…
Excellent staff member Ben…incredibly helpful…very patient, with nothing being too much trouble, which was very welcomed after a long shopping outing getting ready for D of E!! Thankyou Ben
25 April 2026
Unprompted review
Reply from GO Outdoors - Lincoln
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
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