In store experience (Lincoln branch - outer circle) was dreadful. The female person on check out seemed totally disinterested in serving us. More interested in her colleagues (all gathered together ch... See more
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In store experience (Lincoln branch - outer circle) was dreadful. The female person on check out seemed totally disinterested in serving us. More interested in her colleagues (all gathered together ch... See more
Company replied
Had the best experience today in the Lincoln store. Euan couldn’t have been more helpful he was extremely knowledgeable, friendly and patient he helped us make the right choice in our purchases withou... See more
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Donna was an exceptionally helpful and well informed member of the sales staff. She gave me excellent advice and gave me a level of service which went above and beyond!
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We went browsing in the Lincoln store looking at walking boots. Asked Ben for some advice and he was obviously very knowledgeable and was exceptionally helpful. As a result, instead of just browsing m... See more
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Former Dunelm Mills, Outercircle Road, LN2 4LA, Lincoln, United Kingdom
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I was served by Josh in the footwear section, he was professional and helpful. Thank you.

Reply from GO Outdoors - Lincoln
Was interested in buying a tent from you, found out it was only at a few shops so I called the shop & they said that there maybe a way to get the tent to my local shop , but they would call head office & let me know, no call came so I rang back, I was asked to ring the next week as no response had come back yet to them. Still no answer from anyone in my next call & still waiting.

Reply from GO Outdoors - Lincoln
Very welcoming staff, who assisted when buying walking shoes. Great discounts for Members - nice setting too.

Reply from GO Outdoors - Lincoln
We were shopping for dofe items for my expedition and the person who helped was Fenton. He was very helpful and guided us through everything very happy!!

Reply from GO Outdoors - Lincoln
My daughter and I travelled from Newark to Lincoln Go Outdoors. I had never been before and as I have a caravan, was really looking forward to it. I wasnt disappointed. It was huge lol
The shop was lovely and warm. Very clean and tidy. Every item was set out and labelled well. We only did 1 section of the shop and was there 2 hours lol
Any queries we had while browsing, The lovely Owen was on hand to advise. He found me the greatest bargain half price fridge and Im thrilled with it. We bought some great items. We got everything we went for, and more lol
Owen served us at the till and was so helpful. He sorted out a membership for us so we got the discounts. The shop expects Blue Light Discount of which my daughter has a card due to being a support worker. We got 30% off our total cost and saved £233. Owen advised that as we had been there a good while, that he made a note of my daughters Registration as the shop doesnt own the land and youre only allowed a 2 hour stay in the carpark. I am disabled so quite slow and definitely needed longer than that. Owen carried some of our items to the van which was really helpful of him. All in all it was a lovely afternoon and we got some fab items. I definitely recommend this shop and will be returning x

Reply from GO Outdoors - Lincoln
I visited the Lincoln store simply to collect a parcel, but ended up having one of the most unexpectedly enjoyable experiences I’ve had in a shop. Zan, one of the employees there, is an absolute asset to the team. She’s incredibly knowledgeable, friendly, and genuinely helpful, and she introduced me to the world of travel backpacks in a way that really opened my eyes.
She took the time to walk me through the differences between brands and what each backpack is actually designed for. It might sound like a small thing, but as someone who travels frequently, this was genuinely useful information that I’ll carry with me when making my next purchase. I’ve already got my eye on one!
I’ll definitely be returning to the store and seeking Zan out when I’m ready to buy. Zan, if you’re reading this, thank you so much for your help today, and I hope you have an amazing time at the ABBA night!

Reply from GO Outdoors - Lincoln
Great service by Donna. Needed new walking boots and she was most helpful

Reply from GO Outdoors - Lincoln
Went to Go Outdoors Lincoln for walking boots and shoes, and was served by the very helpful Claire, who kindly gave advice and brought out several boxes until we found the right ones. A great shopping experience- many thanks!

Reply from GO Outdoors - Lincoln
Rude and incompetent staff!
Could not believe the way in which manager tried to get customers attention by saying “oy” at them! The girl on till was sooo slow and took forever to process payment and had an air of rudeness and inferiority about her…dreadful customer service all round. Won’t be shopping there again give me decathalon any day!

Reply from GO Outdoors - Lincoln
Bought new walking boots . Donna was very friendly , efficient and helpful.

Reply from GO Outdoors - Lincoln
Donna in the footwear department was extremely helpful in finding the shoes we wanted and then presenting them well, the laces were spot on. When we decided to take them she took care in arranging the laces again and placed them in the box neatly. She gave us feedback on what other customers had said about the shoes which was incredibly helpful and reassuring when you are buying expensive footwear.
The staff at the till were equally as helpful, but didn’t catch their names, the manager assisted us with a price match.
Overall the store was tidy with excellent choice and everything was clearly marked.
Customer toilets are a real bonus as we walked to the store as part of our dog walk. The dog was also very appreciative of the water and the biscuits. Thank you.

Reply from GO Outdoors - Lincoln
Owen was super knowledgeable, friendly and helpful from start to finish. A really great experience buying my first climbing shoes.

Reply from GO Outdoors - Lincoln
What an absolute legend! Myself and son went in to buy some fishing gear. A new hobby my son wants to take up. Grant was the most patient, helpful member of staff ever. He stayed with us for ages showing us what we needed as well as setting a rode up for us and demonstrating the knots needed. We cannot thank Grant enough, we would have had no ideal lol.

Reply from GO Outdoors - Lincoln
I found a waterproof jacket on the website, checked out availability in the stores that are close to my home.
I went to the store found the jacket and made the purchase. The website helped and the store had some other good deals that I took advantage of.
Overall I am very pleased with my purchases.

Reply from GO Outdoors - Lincoln
I went in to buy some fishing gear and was served by grant. I am new starting my fishing journey and well there is no one better to help than grant was. He was absolutely INCREDIBLE. I gave a set budget and it was hit perfectly. I managed to get two rods, all the stuff I need and more! He served us for over two hours and did not show signs of getting bored once. I was very nervous going in but came out so confident. He even gave us the name of some YouTube channels to watch to help. Thank you so much grant!! 10/10. If I ever need help fishing wise I know the first place I will be going to!!

Reply from GO Outdoors - Lincoln
We were served by Owen who was knowledgeable of climbing, ensured the harness and shoes were a good fit, safe and made sure my child was confident in putting the harness on. He tried a few to check for fit, ease of wearing them and felt safe. He totally understood our child's Autism and how to talk and engage with them. It was a refreshing change and we have now recommended that our friends ask for him when they nip for climbing gear.

Reply from GO Outdoors - Lincoln
The manager went above & beyond to help us. Fabulous !

Reply from GO Outdoors - Lincoln
Great service from Donna helping me choose some trail shoes, overall a good shopping experience, service with a smile 😀

Reply from GO Outdoors - Lincoln
Dave assisted me on my last visit to the Lincoln store looking forward new walking boots. He was very helpful locating the right size in the pair I chose. He helped while I tried them and was very helpful. I felt totally at ease not being rushed. Thank you for the help. I love the boots I finally chose

Reply from GO Outdoors - Lincoln
Owen was great help knew his stuff answered all my questions and advised what gear i should get to start bouldering will definitely be back for more help in the future

Reply from GO Outdoors - Lincoln
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