GO Outdoors - Lincoln Reviews 

2,638
•
TrustScore 5 out of 5

4.8

Former Dunelm Mills, Outercircle Road, LN2 4LA Lincoln, GB

•

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Rated 3 out of 5 stars

In store experience (Lincoln branch - outer circle) was dreadful. The female person on check out seemed totally disinterested in serving us. More interested in her colleagues (all gathered together ch... See more

Company replied

Rated 5 out of 5 stars

Had the best experience today in the Lincoln store. Euan couldn’t have been more helpful he was extremely knowledgeable, friendly and patient he helped us make the right choice in our purchases withou... See more

Company replied

Rated 5 out of 5 stars

Donna was an exceptionally helpful and well informed member of the sales staff. She gave me excellent advice and gave me a level of service which went above and beyond!

Company replied

Rated 5 out of 5 stars

We went browsing in the Lincoln store looking at walking boots. Asked Ben for some advice and he was obviously very knowledgeable and was exceptionally helpful. As a result, instead of just browsing m... See more

Company replied


Company details

  1. Camping Store
  2. also in
  3. Activewear Store
  4. Bicycle Store
  5. Climbing Club
  6. Horseback Riding Service
  7. Running Store

About GO Outdoors - Lincoln

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Former Dunelm Mills, Outercircle Road, LN2 4LA, Lincoln, United Kingdom

  • 01522 214001

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(2,638)

35,713 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was served by Josh in the footwear…

I was served by Josh in the footwear section, he was professional and helpful. Thank you.

28 February 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

Awful customer service

Was interested in buying a tent from you, found out it was only at a few shops so I called the shop & they said that there maybe a way to get the tent to my local shop , but they would call head office & let me know, no call came so I rang back, I was asked to ring the next week as no response had come back yet to them. Still no answer from anyone in my next call & still waiting.

15 February 2026
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very welcoming staff - great discounts for Members

Very welcoming staff, who assisted when buying walking shoes. Great discounts for Members - nice setting too.

8 February 2026
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Dofe Shopping

We were shopping for dofe items for my expedition and the person who helped was Fenton. He was very helpful and guided us through everything very happy!!

28 February 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

My daughter and I travelled from Newark…

My daughter and I travelled from Newark to Lincoln Go Outdoors. I had never been before and as I have a caravan, was really looking forward to it. I wasnt disappointed. It was huge lol
The shop was lovely and warm. Very clean and tidy. Every item was set out and labelled well. We only did 1 section of the shop and was there 2 hours lol
Any queries we had while browsing, The lovely Owen was on hand to advise. He found me the greatest bargain half price fridge and Im thrilled with it. We bought some great items. We got everything we went for, and more lol
Owen served us at the till and was so helpful. He sorted out a membership for us so we got the discounts. The shop expects Blue Light Discount of which my daughter has a card due to being a support worker. We got 30% off our total cost and saved £233. Owen advised that as we had been there a good while, that he made a note of my daughters Registration as the shop doesnt own the land and youre only allowed a 2 hour stay in the carpark. I am disabled so quite slow and definitely needed longer than that. Owen carried some of our items to the van which was really helpful of him. All in all it was a lovely afternoon and we got some fab items. I definitely recommend this shop and will be returning x

24 February 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Give this lady a raise!

I visited the Lincoln store simply to collect a parcel, but ended up having one of the most unexpectedly enjoyable experiences I’ve had in a shop. Zan, one of the employees there, is an absolute asset to the team. She’s incredibly knowledgeable, friendly, and genuinely helpful, and she introduced me to the world of travel backpacks in a way that really opened my eyes.
She took the time to walk me through the differences between brands and what each backpack is actually designed for. It might sound like a small thing, but as someone who travels frequently, this was genuinely useful information that I’ll carry with me when making my next purchase. I’ve already got my eye on one!
I’ll definitely be returning to the store and seeking Zan out when I’m ready to buy. Zan, if you’re reading this, thank you so much for your help today, and I hope you have an amazing time at the ABBA night!

25 February 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service by Donna

Great service by Donna. Needed new walking boots and she was most helpful

24 February 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Successful shopping trip!

Went to Go Outdoors Lincoln for walking boots and shoes, and was served by the very helpful Claire, who kindly gave advice and brought out several boxes until we found the right ones. A great shopping experience- many thanks!

24 February 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

Rude and incompetent staff!

Rude and incompetent staff!
Could not believe the way in which manager tried to get customers attention by saying “oy” at them! The girl on till was sooo slow and took forever to process payment and had an air of rudeness and inferiority about her…dreadful customer service all round. Won’t be shopping there again give me decathalon any day!

21 February 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Bought new walking boots

Bought new walking boots . Donna was very friendly , efficient and helpful.

22 February 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Great service

Donna in the footwear department was extremely helpful in finding the shoes we wanted and then presenting them well, the laces were spot on. When we decided to take them she took care in arranging the laces again and placed them in the box neatly. She gave us feedback on what other customers had said about the shoes which was incredibly helpful and reassuring when you are buying expensive footwear.
The staff at the till were equally as helpful, but didn’t catch their names, the manager assisted us with a price match.
Overall the store was tidy with excellent choice and everything was clearly marked.
Customer toilets are a real bonus as we walked to the store as part of our dog walk. The dog was also very appreciative of the water and the biscuits. Thank you.

22 February 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Owen's climbing section is ace

Owen was super knowledgeable, friendly and helpful from start to finish. A really great experience buying my first climbing shoes.

21 February 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

What an absolute legend

What an absolute legend! Myself and son went in to buy some fishing gear. A new hobby my son wants to take up. Grant was the most patient, helpful member of staff ever. He stayed with us for ages showing us what we needed as well as setting a rode up for us and demonstrating the knots needed. We cannot thank Grant enough, we would have had no ideal lol.

18 February 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great prices and well stocked stores.

I found a waterproof jacket on the website, checked out availability in the stores that are close to my home.

I went to the store found the jacket and made the purchase. The website helped and the store had some other good deals that I took advantage of.

Overall I am very pleased with my purchases.

6 February 2026
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I went in to buy some fishing gear and…

I went in to buy some fishing gear and was served by grant. I am new starting my fishing journey and well there is no one better to help than grant was. He was absolutely INCREDIBLE. I gave a set budget and it was hit perfectly. I managed to get two rods, all the stuff I need and more! He served us for over two hours and did not show signs of getting bored once. I was very nervous going in but came out so confident. He even gave us the name of some YouTube channels to watch to help. Thank you so much grant!! 10/10. If I ever need help fishing wise I know the first place I will be going to!!

18 February 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Climbing advisor who was respectful, understanding and a pleasure to meet.

We were served by Owen who was knowledgeable of climbing, ensured the harness and shoes were a good fit, safe and made sure my child was confident in putting the harness on. He tried a few to check for fit, ease of wearing them and felt safe. He totally understood our child's Autism and how to talk and engage with them. It was a refreshing change and we have now recommended that our friends ask for him when they nip for climbing gear.

18 February 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The manager went above & beyond to help…

The manager went above & beyond to help us. Fabulous !

27 December 2025
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service

Great service from Donna helping me choose some trail shoes, overall a good shopping experience, service with a smile 😀

15 February 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Dave assisted me on my last visit to…

Dave assisted me on my last visit to the Lincoln store looking forward new walking boots. He was very helpful locating the right size in the pair I chose. He helped while I tried them and was very helpful. I felt totally at ease not being rushed. Thank you for the help. I love the boots I finally chose

6 February 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Owen was great help knew his stuff…

Owen was great help knew his stuff answered all my questions and advised what gear i should get to start bouldering will definitely be back for more help in the future

10 February 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

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