Only popped in for a couple of tee shirts, but the girls on duty were fantastic. Very, very helpful, and very, very polite and pleasant. Don't like to single anyone out, but Lesley is a credit to your... See more
Company replied
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See what reviewers are saying
To get the most out of Go Outdoors offers I bought the discount card. Which wasn't as clear or straight forward as it could of been instore. I followed the qr code displayed instore. But the card isn'... See more
Company replied
Find Go Outdoors sell good equipment, most at reasonable prices. Been using them for five or six years for camping gear and don't regret an instance. They're very helpful, with no difficulties when... See more
A big shout out to Sarah who is always welcoming and makes me feel a valued customer, GO Outdoors need to keep people like Sarah, she's everything a retail store needs. Regarding the store, I would... See more
Company replied
Company details
About GO Outdoors - Carlisle (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
74-76 English Street, CA3 8HP, Carlisle, Cumbria, United Kingdom
- 01228 588253
4.9
Excellent
683 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Was looking for a warm hat as the cold…
Was looking for a warm hat as the cold was hurting my ears. Went into Go Outdoors was helped by Sarah found a cosy warm hat that covers my aching ears great service
7 January 2025
Unprompted review
Excellent customer service from Sarah
Excellent customer service from Sarah. My membership card was renewed and I was able to take advantage of discount on purchase of a Berghaus coat.
8 January 2025
Unprompted review
Beating the Monday Blues
Warmly welcomed by staff in store..Quick click n collect service. Followed up by a follow up/unpexpected sale due to good member in store prices, with good customer service from Sarah.
6 January 2025
Unprompted review
Visited Go Outdoors in Carlisle today…
Visited Go Outdoors in Carlisle today with my daughter. Found the jacket she wanted for her birthday and the staff member who served us Gav was extremely helpful and efficient. Very impressed.
6 January 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Lesley was very helpful
Lesley was very helpful, provided time for me to complete my purchase courteously, even though the store was about to close.
26 December 2024
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
I went in the Carlisle Branch today to…
I went in the Carlisle Branch today to look for new walking boots to start the New Year with. I was served by Xen, who couldn't have been more helpful and polite. Found a great pair of boots and was then served on the till by Sarah, also really polite and friendly. All staff that were working in the shop on New Years Eve were a credit to the Company, great customer service, excellent. Especially after they had all just had to deal with a particularly rude customer before me. Can you please make sure this review gets back to them.
31 December 2024
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Quality items with competitive pricing.
Quality items with competitive pricing.
Also some great bargains on the sales rack. Very polite and efficient service 👍🏿
27 December 2024
Reply from GO Outdoors - Carlisle (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent service in store today
Excellent service in store today, Laura couldn’t do enough to help to insure I got what I needed. Great customer service.
26 December 2024
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Wonderful service provided by Laura
Wonderful service provided by Laura! Very helpful!
19 December 2024
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
I ordered an item in store and the…
I ordered an item in store and the assistant who served me was very helpful and informative and explained it would take 3 to 5 days for the item to be delivered in store. Infact it only took 2 days. I was advised by e mail both by the carrier and the company of exactly when it would be delivered. It was an excellent all round service. On top of that the item I ordered was exactly what I wanted and was great value for money and great quality.
15 December 2024
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Lesley and Laura were extremely helpful
Lesley and Laura were extremely helpful
6 December 2024
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service. Really nice atmosphere with attentive and knowledgeable staff.
Well laid out and easy to shop. Really great experience.
11 December 2024
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very helpful and pleasant staff at…
Very helpful and pleasant staff at Carlisle Branch
11 December 2024
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Friendly staff and having what I wanted…
Friendly staff and having what I wanted at a reasonable price
5 December 2024
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
First class service from all the staff
Informative, friendly & very helpful staff.
Attention received today ensured that we will return.
10 December 2024
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Great service, super comfy walking boots
Laura's kindness, patience, and obvious enthusiasm for her new job made my experience a very pleasurable one. I came out with the perfect pair of walking boots (thanks Brasher) and the joy that shared humanity affords us.
6 December 2024
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Brilliant Service from Gav!!!
Brilliant Service!!! Very helpful staff
6 December 2024
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
As soon as I walked into the Carlisle…
As soon as I walked into the Carlisle store I was greeted with a genuine cheery "hello!" from Sarah. The store was clean and well presented, and the
I was recommended to become a Club Member which immediately saved me a great deal on my purchase. I will be back to visit the store again.
4 December 2024
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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