I called into Carlisle store to enquire about a click and collect order. The lady in the shop ( unfortunately I don’t have her name) was tremendously helpful. She found the order and gave me a tracki... See more
Company replied
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See what reviewers are saying
Looking to buy new walking shoes and was served by Amy who was cheerful and very helpful, checking to see if they had my size in the shoe I wanted and explaining the options available when I asked to... See more
Company replied
Find Go Outdoors sell good equipment, most at reasonable prices. Been using them for five or six years for camping gear and don't regret an instance. They're very helpful, with no difficulties when... See more
A big shout out to Sarah who is always welcoming and makes me feel a valued customer, GO Outdoors need to keep people like Sarah, she's everything a retail store needs. Regarding the store, I would... See more
Company replied
Company details
About GO Outdoors - Carlisle (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
74-76 English Street, CA3 8HP, Carlisle, Cumbria, United Kingdom
- 01228 588253
4.9
Excellent
679 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from GO Outdoors - Carlisle (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Lovely shop
Lovely shop, staff are always friendly and eager to help 🤩 thank you Sarah!!
30 September 2026
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Really knowledgeable and helpful staff
Really knowledgeable and helpful staff. Very kind and respectful. We shall be back
29 September 2026
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I wanted a new waterproof jacket for my…
I wanted a new waterproof jacket for my son, Kayleigh helped us decide on the right fit for him.
Fab store, well laid out.
26 September 2026
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Helpful
Sarah was very helpful today; she found all the things I wanted and helped me choose
14 September 2026
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Carlisle (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Good service at Carlisle store
I made my order by click and collect. Amy and another member of staff were very polite and helpful as while I was there to collect my order I did a little browsing for a future purchase while I was there.
5 September 2026
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Carlisle (Express)
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Great selection online and in-store for…
Great selection online and in-store for campers. Kept informed on dispatch and delivery of orders. Quick delivery.
30 July 2026
Reply from GO Outdoors - Carlisle (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Sarah was very helpful
Sarah was very helpful and gave me a great price on a Brasher waterproof coat.
10 August 2026
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Shopping for hiking cloths
Leslie was very knowledgeable and helped me to find the products I need and Sarah was ready to process my purchase.
I am sure I will return to pick up anything I need for my hiking.
4 August 2026
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Sarah was fabulously patient!
Sarah was fabulously patient to ensure I got a walking shoe that was just right for me.
26 July 2026
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Very friendly
Very friendly, attentive staff. Happy to help with any questions I had.
9 July 2026
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent and very helpful service in…
Excellent and very helpful service in the store.
4 July 2026
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Carlisle store
Amy was great and we found all that we were looking forward. Very helpful and friendly people!
20 June 2026
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
super helpful team
Kayleigh was great super helpful and fast service and found me the perfect pair of hiking sandals.
Lesley was warm engaging and super kind. I left my water bottle and when I came back she had kept it safely behind the till form me.
Overall Lovely service great team. I’m super grateful for all their help
24 June 2026
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Kayleigh ⭐️⭐️⭐️⭐️⭐️ advice and help to get…
Kayleigh ⭐️⭐️⭐️⭐️⭐️ advice and help to get the best product !Assitted by Blondie😊
19 June 2026
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Looking to buy new walking shoes and…
Looking to buy new walking shoes and was served by Amy who was cheerful and very helpful, checking to see if they had my size in the shoe I wanted and explaining the options available when I asked to put the shoes aside. At the counter the Manager was able to confirm my partners Go Outdoors card which allowed me to purchase with membership discount. Great service all round.
17 June 2026
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great service especially Sarah in footwear
Great service - all staff were friendly and helpful but Sarah in footwear was incredibly patient and professional. Large stock and some good prices.
9 June 2026
Unprompted review
Reply from GO Outdoors - Carlisle (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
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