The staff at the counter, Leo and Charlotte, were very approcable, friendly and helpful, and helped us with our membership and pricing on wet weather gear bought for university. We thought we'd write... See more
Company replied
Location
Switch locationRose Lane, EX32 Barnstaple, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had ordered a paddle board online and had traveled for 40 minutes to pick it up. On entering the car park, I received a message to say that my money had been refunded and the product was no longer... See more
Company replied
Regan and Felicity both provided outstanding customer service, helping me with redeeming a gift card and very patiently providing advice on size and fitting of a range of hiking boots. I eventually se... See more
Company replied
I had tried to buy sandals in my local Millets shop, where I was advised as they hadn't the ones I wanted, but Go Outdoors did. There was someone on the door who was welcoming. Then i was assisted... See more
Company replied
Company details
About GO Outdoors - Barnstaple
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Rose Lane, EX32, Barnstaple, England, United Kingdom
4.9
Excellent
293 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had great service from Ben today who…
I had great service from Ben today who took the time to listen to what I was looking for. He explained in detail what I needed in a walking boot. I certainly wouldn’t have bought them without his help. Thank you Ben
1 February 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Kevin the legend
I was finding it difficult to find the right headtorch and was confused by the large choice available. Kevin must have seen my confused face and came over to talk me through all the options. I have now bought an excellent product that I would not have bought without Kevin's help. Thank you very much Kevin.
31 January 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
First time going to this store today…
First time going to this store today and was helped by the amazing Kevin. He was so attentive, took time to explain products to us and went above and beyond to help us find what we were looking for. Other staff members were stood around talking and Kevin was aware we needed help and came straight over to us! A credit to the team and a great example of go outdoors staff! Thank you Kevin
31 January 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Happy chap.
Kevin, an absolute star! Had him running backwards and forwards to the warehouse collecting different boots, nothing was too much trouble. Can’t fault the staff in the new store so far.
28 January 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Kevin was very friendly and keen to…
Kevin was very friendly and keen to help.
20 January 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Excellent service and value.
I previously purchased two merino long sleeved base layers, to compare and contrast different brands. It turned out that the considerably cheaper one was far better quality! I returned the more expensive one and received an instant full refund. I recently went back to buy the same top for my partner, and the leggings for myself. Your assistant Brad could not have been more helpful, and ordered the top for delivery to store. Today I received the notification that it was ready to collect, and my other half is now considerably more cosy than she was! Many thanks Go Outdoors, and Brad in particular.
Thanks for your response. However, it seems like your reply is ai generated guff, a standard response to a 5 star review.
The reason I took the time to post a review was to say thank you for the customer service provided by a specific member of staff, as well as your general value for money and choice.
People make a brand, and friendliness counts for a great deal, particularly in this day and age.
15 January 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Jeremy served me today and was…
Jeremy served me today and was incredibly helpful. I had a tough time picking boots but it was no trouble for him going to the stock room repeatedly to get different boots and sizes.
Would recommend this store, clean, tidy and very well stocked, with helpful informative staff.
14 January 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Frst time shopping here
Frst time shopping here. All staff were attentive without being overbearing.
Some good sale items will call in again
Derek Martin
8 January 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
The assistance of your staff
The assistance of your staff, namely Kev and Brad, was impeccabe and professional. I give them a high recommendation for their knowlegeable help.
8 January 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
good prices
good prices, good jacket for the price of a pack of tobacco and friendly service
5 January 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Kevin was a great help
Kevin was a great help, steering me in the right direction around the right shoe and size to go for. Thank you.
6 January 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Man with a top knot is pretty epic and…
Man with a top knot is pretty epic and very helpful.
5 January 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Walking shoes
The assistant,Ben, was very helpful in my search for new walking shoes. There was a large selection in the store.
30 December 2025
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Very friendly staff
Very friendly staff, Gabriel was especially helful
27 December 2025
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Kevin
The staff member, Kevin,was very knowledgeable about the coat that I require. He looked up the item on the phone to review on the internet site. Walked us over to the men's coat section and found said coat. Very positive experience. Will now return to the store to purchase other items as we have received first class service.
Many thanks Kevin.
22 December 2025
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff member Kevin was superb today
Staff member Kevin was superb today - expert advice and very keen to help us find products and answer any questions. Great experience and would defo shop here again.
20 December 2025
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Barnstaple
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
The staff member by the name of Kevin…
The staff member by the name of Kevin was very helpful.
He provided excellent
service and good communication.
Would happily shop there again
17 December 2025
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
We were helped to buy the right boots…
We were helped to buy the right boots by Connor who really put himself out to serve us.
5 December 2025
Unprompted review
Reply from GO Outdoors - Barnstaple
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.