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goodtogo Reviews 

24,212
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 7,268 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and patient when guiding them through policy options and detailed medical screenings. People also mention that the online platform is very straightforward to use and offers highly competitive prices compared to other major insurance providers. However, some people mentioned issues with unexpected premium increases and inflexible customer support when handling claims or unexpected medical situations. Reviewers expressed frustration regarding rigid administrative procedures and lengthy verification processes that made managing their personal travel insurance policies difficult during particularly stressful moments.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting a straightforward and stress-free... See more

Price

Customers had positive experiences with price, often noting that quotes were very competitive and fair... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful, patient, and knowledgeable... See more

Service

Reviewers highlight positive aspects of service, describing the overall experience as very professional and... See more

Customer service

People report positive experiences with customer service, highlighting helpful and understanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was much cheaper than many of the other quotations we looked at. My mum is 91 and in very good physical health for her age. But for her to visit her property abroad was becoming untenable due to... See more

Company replied

Rated 5 out of 5 stars

Your staff were amazing. Wayne was the guy who dealt with my call and he was patient, helpful and had a sense of humour which I very much appreciated. He took the time to find the right quote which... See more

Company replied

Rated 5 out of 5 stars

I phoned my existing insurance company enquiring about the cost to add a medical condition for my husband. The member of staff actually suggested I try goodtogo as you’d probably be cheaper. It work... See more

Company replied

Rated 5 out of 5 stars

Very nice conversation with staff re changing from the cruise selection to just Europe. Always do try and have continuous yearly insurance. Great service

Company replied


Company details

  1. Travel Insurance Company
  2. Insurance Agency

About goodtogo

Written by the company

Goodtogoinsurance.com is a specialist travel insurance provider. We are proud to provide travel insurance cover to individuals, couples and families who may have difficulty obtaining cover elsewhere, either due to age or health record. - Cover for all types of medical conditions We can cover any type of medical condition up to a high level of severity (often even where there is a terminal prognosis). - No age limits There are no age upper limits on our single trip or annual travel insurance policies. Get quote

Medical Travel Insurance

Written by the company

We are here to help
Our website is easy to use with full information about our cover available throughout the process. You can also request a call back or use live chat for extra help if you get stuck. If you prefer to talk to a real person, we are open 7 days a week and have a team of friendly experts who are waiting to take your call.
Experts in Cover for Medical Conditions
We can cover all types of medical conditions up to a very high level of severity, including heart conditions, cancer, diabetes, stroke, asthma and arthritis. We can provide cover if you are on a waiting list and in some circumstances if you have been given a terminal prognosis.
No Upper Age Limit
Your age will not be a barrier to getting appropriate travel insurance for your holiday.
24 Hour Emergency Medical Support
All of our travel insurance policies come with 24 hour emergency medical support. Wherever you are in the world our English speaking emergency assistance team are just a phone call away. They can help you get the treatment you need quickly by liaising with foreign doctors on your behalf and guaranteeing payment to the hospital so you don't have to worry.

14 Day Money Back Guarantee

Claim a full refund if the cover does not meet your needs

Claim a full refund if the cover does not meet your needs
When you buy travel insurance over the phone or online you get 14 days to review the full terms and conditions of the policy. If the travel insurance doesn't meet your needs you can claim a full refund provided you have not travelled or made a claim.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

24K reviews

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4.7

All reviews

(24,212)

6,981 reviews in the last 12 months

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Rated 5 out of 5 stars

Website so easy to use would highly…

Website so easy to use would highly recommend excellent service

6 September 2026
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Reply from goodtogo

Shirley,

We are so pleased you found our website easy to use and our service excellent. We truly appreciate your recommendation!

goodtogo

Rated 5 out of 5 stars

Good cover for a reasonable price

Good cover for a reasonable price, easy, clear online application

10 September 2026
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Reply from goodtogo

Miss Julie Hosty,

We're delighted to hear that you found our cover to be good value and that our online application process was clear and easy to use. Thank you for your positive feedback!

goodtogo

Rated 5 out of 5 stars

Ease of service

Ease of service

6 September 2026
goodtogo logo

Reply from goodtogo

Thank you for taking the time to share your positive feedback with us; we truly appreciate it!

Rated 5 out of 5 stars

Monica was very helpful.

10 September 2026
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Reply from goodtogo

Martin Sudbury,

We are so pleased to hear that our team member provided such helpful assistance. We truly appreciate you taking the time to share your positive feedback!

goodtogo

Rated 5 out of 5 stars

Best price

Best price, good service.

10 September 2026
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Reply from goodtogo

antoni krygier,

We are so happy to hear that you found our pricing to be excellent and that you received good service. Thank you for your kind words!

goodtogo

Rated 5 out of 5 stars

Other companies refused insurance but…

Other companies refused insurance but Goodtogo accepted me and gave 3 different offers depending on what I wanted to do the questions were straightforward and brief

10 September 2026
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Reply from goodtogo

John,

We're so happy to hear that we could provide you with suitable options when other companies couldn't. We appreciate your positive feedback on our straightforward process!

goodtogo

Rated 5 out of 5 stars

Good

Found online after a few rejections

6 September 2026
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Reply from goodtogo

customer,

We appreciate your feedback and are glad you found us after your search.

goodtogo

Rated 5 out of 5 stars

Easy to use web site

Easy to use web site - competitive cost

10 September 2026
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Reply from goodtogo

Kay,

We're so glad to hear that you found our website easy to navigate and that our pricing was competitive. Your positive feedback is truly appreciated!

goodtogo

Rated 5 out of 5 stars

It was very simple to use

It was very simple to use. Being visually impaired, accessing online services can be difficult. But this was clear and easy.

9 August 2026
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Reply from goodtogo

Miss Kathleen Jones,

We are so pleased to hear that our service was easy to use. We understand that accessing online services can sometimes be challenging, and we're glad we could make it a clear and simple experience for you.

goodtogo

Rated 5 out of 5 stars

Value for money

I thought it was a good price for the cover

29 August 2026
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Reply from goodtogo

Isobel,

We're delighted to hear that you found the cost of our cover to be good. Thank you for your positive feedback; we truly appreciate it!

goodtogo

Rated 5 out of 5 stars

Everything went smooth with my…

Everything went smooth with my application

10 September 2026
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Reply from goodtogo

Merle Sullivan,

We're so pleased to hear that your application process went smoothly. Thank you for sharing your positive experience; we truly appreciate it!

goodtogo

Rated 5 out of 5 stars

We were very happy about the repeat…

We were very happy about the repeat customer discount. It was very convenient setting up a repeat policy purchase, as all previous details had been stored.

10 September 2026
goodtogo logo

Reply from goodtogo

Dr Eremenko-Lowery,

We're so pleased to hear how happy you were with the repeat customer discount and that setting up your policy was so convenient with your details already stored. Thank you for your wonderful feedback!

goodtogo

Rated 5 out of 5 stars

Responsive

Responsive, very helpful and competitive.

9 September 2026
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Reply from goodtogo

PaulMcNutt,

We're so pleased to hear that you found our service responsive, helpful, and competitive. Thank you for sharing your positive feedback with us!

goodtogo

Rated 5 out of 5 stars

As i have pre existing medical…

As i have pre existing medical conditions it is great that you keep these on file so when I purchase new insurance for a new trip the information is already there aving time and efort re supplying the information.

Competatively priced as well.

10 September 2026
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Reply from goodtogo

Michael ,

We're so pleased to hear that our system for keeping pre-existing medical conditions on file is beneficial for you, saving you time and effort when purchasing new insurance. Thank you for acknowledging our competitive pricing!

goodtogo

Rated 5 out of 5 stars

Easy two use excellent people Work…

Easy two use excellent people Work force value for money outstanding inspirational people design the website very calculated bless them

Kind regards

Terry hill

4 September 2026
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Reply from goodtogo

Terance Hill,

We are so happy to hear that our team's efforts and the website design met your expectations. Your kind words about our people and value for money are truly appreciated.

goodtogo

Rated 5 out of 5 stars

Excellent Company for specialist needs

Used this company before for specialist holiday insurance very professional will keep on using in the future. Very good admin staff.

9 September 2026
goodtogo logo

Reply from goodtogo

SPVB,

We're delighted to hear that you found our specialist holiday insurance service very professional and that you plan to continue using us. We especially appreciate your kind words about our administrative staff!

goodtogo

Rated 5 out of 5 stars

Insurance quote

The lady was very pleasant, helpful, n patient dealing with all details for our quote. A stress free experience. Very pleased.

9 September 2026
goodtogo logo

Reply from goodtogo

customer cross,

We're so pleased to hear that our team member was pleasant, helpful, and patient in assisting you with your quote. It's wonderful that you had a stress-free experience. We appreciate your positive feedback!

goodtogo

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