GONG Galaxy Reviews 

Great products, took time to get it, but worth the wait!

Amazing customer support! I told customer support I needed a board fast for an event and they not only replied immediately with a nice message that they’re doing their best to fast-track the processing, but I also received the board only 48h later. 5 stars!

Excellent support and advice, as well as outstanding equipment! Thank you, GONG Team!

The CX team offered me a VERY rapid and creative solution to an issue with an order where I combined 2 orders and saved on shipping fees. Very thoughtful and helpful.

Great job Gong team!

Lack of Transparency Regarding Taxes — They Refuse to Reimburse the Difference

I bought a wing from Gong on April 1, 2026. Their website didn't specify anything about customs duties for Argentina.

I researched it myself and was informed that it would be approximately 30%. Gong never warned me.

When it arrived, UPS billed me $891,988.92 in customs duties for a product worth $1,349,021.61. I paid almost double what I expected.

A week after my purchase, Gong implemented a new system: they now sell to Argentina with "all taxes included" at 30%.

I asked Gong to refund the difference. Their official response (email dated April 29): "The price you see now includes all import costs... At the time of your purchase, the conditions were different... we cannot assume or reimburse the customs amounts paid."

In other words: Gong admits they changed the system after my purchase, but refuses to compensate me for overpaying.

I paid almost twice as much as new customers for the same product. Gong knows this and chose to do nothing.

June 2026
Back to be a Gong fan!
I received an email from Gong admitting their error and offering a refund for the difference in taxes I paid. They explained that under the new system they now absorb (pay themselves) part of the import taxes to Argentina. So the reimbursed me for the difference between what I have paid and what now is charged on the Gong website.

Here is the complete letter I received

Hello Adrian,

Following our call, we would first like to thank you for taking the time to speak with us and sincerely apologize for the delay in our response.

We fully understand your disappointment. Beyond the amount paid, we understand the feeling of unfairness you experienced when seeing that the same wing is now available at a lower final price than the one you paid.

We would like to be completely transparent with you.

When you placed your order on April 1st, it was shipped through our standard international shipping process at the time.
The amount paid to GONG was €918.67 including VAT, of which €836.67 corresponded to the products themselves. The order has been shipped with DAP incoterm, and product invoices have been sent to customs. The Argentine customs duties were then charged directly by the local authorities upon import.
These charges, which amounted to €566, are determined by the Argentine authorities.
→ Unfortunately, GONG has no control over how these duties are calculated or over their final amount. We asked UPS to verify the amount on April 22nd; they did so and confirmed the amount was correct. This is why we recommended you accept the parcel.

Your situation also highlighted how significant and difficult to anticipate import costs can be in certain countries, particularly Argentina where customs fees for products manufactured in China are really high.
→ This is precisely why we implemented this new solution that lets customers pay the customs and customs fees while ordering their products. GONG now ship under the DDP incoterm, no customs is asked at delivery.
To be more precise and totally transparent with you, in this new system Argentina is part of a list of countries where the customs price defined in our settings is lower than the Argentinian customs rate.
→ To say it more clearly, GONG pays a part of the customs of Argentinian orders with this new system.

We can understand your frustration; however, there was never any intention on our part to lack transparency. I did not know at the time it would be cheaper with the new system. Product price did not change. Now, GONG just takes some customs at its charge.

To find a positive solution, you paid approximately €1,462 in total for a product that is now offered at around €1,206 with import duties included. You would therefore like this difference to be taken into consideration.

Following our phone call, we would like to offer you two options:
A refund of €256 to your original payment method.
A €300 GONG voucher, valid on our entire website for one year.
We hope this proposal reflects our willingness to find a fair and positive resolution.

We remain available if you would like to continue the discussion in Spanish or if you have any further questions.

Thank you.

Received very good references about Gong products, that led me to choose your brand.

The order experience was incredible, really easy and fast.

I didn't try the product yet, but I'm confident it will be incredible

Excellent customer service and amazing products.

The team is always helpful, friendly and very responsive. One of the best after-sales experiences I’ve had in the watersports industry.

Highly recommended!

Honestly it´s been a roaller coaster with happy end. Website works well and product explanations are given well. Order process online lacks some clarity and consistency, sail color image displayed in order didn´t match the selection. I bough a wingfoil set with a discounted last year´s board model.
After 2 weeks I still had no gear, but a message that the purchased board was out of stock. My main issue is that I wanted to take it with me to my holida. I would have bought somewhere else if I had known about some risk here. Then, gong offered a refund, I chose to talk to an expert for equipment advice. They offer phone appointments for that. The booked timeslot for the call was announced 2 times by a digital system but in real life, came right after the booked timeslot. From then onward, the contact was super helpful and responsive. Outcome: I get the current model of the board for the discounted price and priority dispatching. This esception was handled fast and with strong engagement of the expert. This handling felt very personal and included talking to the manager and bespoke handling of the digital order system. Thanks for the turnaround.

Hi, Gong has a very clear website with a lot of detailed information. From my point of view really good products as well as reliavle customer support.

I received very prompt and expert advice during my online purchase of my first wing foil equipment. My inquiries regarding the order and shipping were addressed as quickly as possible. I would order from here again without hesitation. My next purchase of watersports gear will definitely be here as well. Based on my excellent experience, I can highly recommend Gong

Paula was very clear and helpful! Definitely felt like a special customer.

Customer support responded incredibly quickly and addressed my request right away. Love it1

Excellent customer service. Outstanding Ordering tool, and tracking functionality. Super quick customer support via Email resolving an order amendment.

I've bought two prone foil boards over the last two years. I absolutely love them both! But just as important as quality products is having solid and efficient customer support. The Gong team really surprised me with their level of dedication! Professional, fast and efficient no BS support from beginning to end with some delivery issues which were absolutely NOT their fault.
Special thanks to Olivier, Louise and Valentin for your kind and personal attention!

I ordered a pump foil from Gong, and the delivery was fast and reliable. I carefully inspected all parts upon arrival, and everything was in perfect condition.

When I noticed a very minor imperfection, I contacted customer support to clarify whether it could be an issue. They reassured me that the small scratch/crack was not a problem and handled my concern in an extremely professional and accommodating way.

They even offered me either a replacement for the affected part or a 30% credit of the damaged part’s value as compensation.

This level of customer service is truly excellent and far from standard nowadays. For that reason, I can highly recommend Gong as a brand for surf equipment.

Thank you Oliver

I placed an order for a surfboard on the 2nd of this month, and at the time of purchase the estimated delivery date was the 7th. Today is the 10th and I have received no update at all about my order. The tracking link provided in the confirmation email does not work, so I have no way of knowing where my surfboard is. I have also been unable to get in contact with the customer service, which is very frustrating.
23/04/2026 Updating my review after finally receiving the board.

I placed my order on April 1st because the website advertised delivery within 2–5 days. The board actually arrived around 20 days later, after I had already left for the surf trip I specifically bought it for.

The tracking link provided never worked at any point, so I had no visibility on where my order was. Before posting this review, I tried contacting the company through their website form and received no response.

After I posted my review, they finally contacted me. However, in several emails they seemed more focused on asking me to remove or edit my Trustpilot review than on resolving the delivery issue.

They also told me that the problem was caused by an incorrect phone number, which surprised me. I checked my order details and my phone number was entered correctly, so that explanation was not accurate.

The shipping company they use in Spain is also extremely poor: no proper tracking updates, no delivery time slot, and the driver showed up without prior notice. The board was finally delivered on April 21th with no warning, and the box arrived heavily damaged.(I have a video) The nose of the board also had minor damage.

I understand that delivery partners can have issues, but customers buy from GONG, not from their courier. Their choice of logistics partner and how they handle problems is part of the overall customer experience.

I’ve had a very good experience with Gong products. Not only is the gear great, but their support team is super friendly, extremely quick, and genuinely helpful whenever I’ve had a question. Highly recommended for anyone looking for quality and great service!

I contacted Gong by email asking for advice on the purchase of a board that I wanted to purchase. I was immediately given the advice via email. What stood out to me was that they were not trying to sell but to give me the appropriate information. The order followed through their platform after I first asked for instructions again that were given to me and they were accurate. Despite the problems that were recorded in the delivery of the package (it was not their responsibility) I could see their genuine interest in solving the problems. The quality of the product that I purchased is very good but this is known in the kiteboarding community

I had a great experience ordering at GONG Galaxy. The whole process was handled very quickly and efficiently. The team is extremely friendly and helpful in every aspect, whether it’s technical advice or customer support. They were always available to answer questions about my order and were very supportive even when it came to warranty-related issues. Highly recommended!