Overall: reliable but basic service. Reliable, mainly thanks to a good booking experience. Basic, when it comes to transportation: the bus drive was uncomfortable mainly due to the brisk driving style... See more
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What people talk about most
Reviews shaping this summary
Our guide (Stefan) is clearly very passionate! He made jokes and gave fun facts/pointed out interesting sights while also allowing plenty of time to relax or sleep on the way to each place. Enough... See more
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It was a spectacular experience for the one day deluxe tour with Golden Tours UK Sightseeing! David was a very friendly and knowledgable tour guide! Joanna was a fantastic bus driver. Each of us got a... See more
Company replied
Loved our tour to Windsor, Bath and Stonehenge! Bruce was an amazing guide and his experience and knowledge were super helpful for us to navigate through crowded entries and breeze through the day eff... See more
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Company details
Written by the company
London Tours and Sightseeing Golden Tours specialise in London Sightseeing and UK tourism. Providing high quality London tours, attraction tickets and day trips to other incredible destinations in England, such as Stonehenge, Bath, Oxford and The Cotswolds. Book one of our guided tours or a hop-on-hop-off bus bus tour and learn more about the history and beauty of the United Kingdom and beyond.
Contact info
58-60 Petty France, SW1H 9EU, London, United Kingdom
- 02072337030
- reservations@goldentours.com
- www.goldentours.com
3.9
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 1 week
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Advertising times that might not be available
I booked a family trip to a GoKarting event in Canary Wharf via Golden Tours. Confirmed, Authorised and payment taken for the chosen afternoon slot.
An email days later saying it's not available and we were offered a morning slot (we can't do this).
I understand they are a reseller and don't own the event. Golden Tours explained they don't control the availability or times. The venue does so be wary of making plans for a specific time and making plans around that time. The process requires them to subsequently book on your behalf and seems like they "hope" there is availability for the event.
Poor customer service after this. They did give a refund and now need to find another event for the day causing disruption.
Thank you for your reply. You do know I can still go on and book that same time that has never been available? As well as all other times (outside of the morning). I have spoken to the venue who informed me they have spoken to you about this.
If this is industry standard, I would be very dubious about booking anything via a reseller.
11 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience and disruption this situation caused to your family plans.
We would, however, like to clarify how our booking system operates to ensure full transparency.
Golden Tours functions as a booking agent for independently operated experiences. This means:
Our platform allows customers to reserve activities.
The supplier of the activity manages all availability, scheduling, and confirmation.
Final times and slots are determined solely by the activity provider, based on their own operational constraints.
In this instance, the time displayed on our website was provided by the supplier and—unfortunately—later deemed unavailable when they processed the reservation. While this situation is rare, it can occur when suppliers experience sudden changes in capacity or scheduling.
Although Golden Tours is not the contractual provider of the Go‑Karting service, we acted promptly by:
Communicating the supplier’s update as soon as it was received,
Offering the alternative time proposed by the supplier, and
Issuing a full refund immediately when the new time was unsuitable for your plans.
We completely understand that this does not undo the disappointment, but we do want to emphasise that your booking was handled in line with standard industry procedures, and we acted in good faith throughout.
Your feedback is genuinely appreciated, and we are already reviewing how supplier‑managed availability can be reflected even more clearly on our platform to help prevent similar issues in the future.
Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you on another experience soon.
Open Top London Bus Tour with Live…
Open Top London Bus Tour with Live Guide
Bought tickets with the help of the chat agent as their website wasn't working properly. Showed up at the starting point 15 minutes early, and asked the staff member if this was the one with the live guide. "Yeah, I guess so, get on." I insisted on clarification, he consulted his phone and said, "Yeah, this should be it." Went upstairs and at the appointed time, the bus starts off with no live guide. At the first stop I asked the driver what was going on and was told the guide hadn't shown up, so we should WALK back to the starting point and wait for the next one in an hour. I pointed out my husband uses a cane and couldn't do that, so his suggestion was to stand there and wait for an hour. We had to get a cab back to the hotel and the afternoon was shot. Contacted customer service for a refund and get this:
"Thank you for your response and for sharing your concerns with us.
We are very sorry to hear how disappointed you were with your experience and fully understand the frustration caused by the inconvenience during your visit. We sincerely apologise again for the impact this had on your day and the additional expense you mentioned.
After carefully reviewing your case, the 15% refund offered is the maximum goodwill gesture we are able to provide in this situation."
Seriously?? My day was ruined, I had extra expenses, and they still think I should pay? After much back-and-forth with their BS, their final offer was 20% off. MY final offer was contacting my credit card company to reverse the charge. Don't use this company - they have no honesty or integrity.
7 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for taking the time to share your detailed feedback. We truly empathise with the inconvenience you experienced and regret that the circumstances impacted your day.
However, we would like to clarify an important point that is transparently stated on our website:
‘We aim to have a live guide on all departures; however, this can be subject to change.’
This disclaimer exists precisely because, on rare occasions, unforeseen operational challenges—such as unexpected staff illness—may prevent us from providing a live guide despite our best efforts.
In such situations, our policy does not ordinarily allow for refunds, as the service (the tour itself) still operates as scheduled, and all other inclusions remain fully delivered.
Nonetheless, as a gesture of goodwill, and in recognition of your inconvenience, our team extended a partial refund beyond what our policy requires. This was offered in good faith and with sincere intention to acknowledge your concerns.
We understand that the experience did not meet your expectations that day, and we are genuinely sorry for the disruption. At the same time, we wish to emphasise that our team acted in accordance with published guidelines, operational transparency, and standard industry practices.
We appreciate your perspective and your time in bringing this to our attention.
Great experience
Tour was great, easy to find and the driver Armando was helpful and knowledgeable.
15 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your great review! We’re delighted to hear you enjoyed the tour and found everything easy to navigate. Armando will be pleased to know his helpfulness and knowledge made your experience even better.
We were lucky the tour took place
We were lucky the tour took place, as the original tour guide called in sick in the morning. Unfortunatly the subbing tourguide wasn't prepared enough to provide a smooth tour with Harry Potter trivia, it was rather about historical facts.
6 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your feedback. We’re glad the tour was still able to go ahead, as the originally scheduled guide unfortunately fell ill on the morning of departure. We appreciate your understanding while a replacement guide stepped in at short notice.
Please note that the Warner Bros. Studio Tour is a fully self‑guided experience. While our on‑board guide offers general commentary during the journey, the detailed Harry Potter insights and immersive experience take place inside the studios through the official self‑guided route.
We value your comments and will continue working to ensure smooth and enjoyable experiences for all our guests.
Harry Potter Tour from KX
The museum of making Harry Potter was great experience. The company had it well-organized (pick up points), the bus had a Harry Potter layout. However, I think that the time we could spend inside was not enough. Arriving to the museum we received tickets for 13:30-14 and had to leave at 17:15 for Kings Cross. The bus on the way there felt more like a sauna. The bus on the way back was modern but show up 6 minutes late after our departure time so we were waiting for it directly into the wind.
Booking proces easy. Good location of pick up point.
10 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for sharing your feedback. We’re glad to hear you enjoyed the Harry Potter Studio Tour and found the pick‑up points and booking process convenient. We appreciate your comments regarding the time allocated inside the museum and the temperature and timing of the buses. Your observations are valuable, and we’ll review them with our team to help improve the experience for future guests. Thank you again for touring with us.
Well organized
Well organized, guide was very knowledgeable and happy to answer any questions
10 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your kind review! We're delighted to hear you found the tour well organized and that the guide’s knowledge and willingness to answer questions made your experience even better. We hope to welcome you again soon!
Excellent Tower of London tour
Excellent tour. We avoided the crowds.
The Guide and the Beefeater were brilliant. Incredibly interesting. Lots of humour, not boring at all!
Very glad we took this tour.
8 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you so much for your excellent review!
We’re delighted to hear that you enjoyed the Tower of London tour and appreciated the opportunity to avoid the crowds.
It’s wonderful to know that both the Guide and the Beefeater made the experience brilliant, engaging, and full of humour. We’re thrilled that the tour felt interesting and far from boring—that’s exactly what we aim for!
We’re very glad you chose to join us and hope to welcome you again on another tour soon!
Journey was okay but driver was late.
Overall the journey was good but we were supposed to depart at 11:30 am. However, by the time our bus driver had finished having a cigarette and a chat we didn't get going until 11:45/50. Wasn't very impressed with that when we were told to be there earlier to make sure we would depart on time. And we didn't do that anyway...
7 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for sharing your feedback with us.
We’re glad to hear that the overall journey was good, but we’re truly sorry about the delay at departure.
We completely understand your frustration—especially when guests are asked to arrive early to ensure an on‑time start. Your experience does not reflect the standards we set for our team. We’ll be addressing this internally to ensure our drivers are ready to depart exactly as scheduled and remain fully focused on the needs of our passengers.
We appreciate you bringing this to our attention, and we hope we’ll have the opportunity to provide you with a smoother, more punctual experience next time.
Stonehenge, Windsor, Oxford Day Tour
Excellent tour with guide Bruce and driver lucian.
Bruce was very helpful, engaging and entertaining as a guide and lucian drove us everywhere safely and on time. Highly recommend touring with these two!
7 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you so much for your wonderful review!
We’re delighted to hear that you enjoyed the Stonehenge, Windsor, and Oxford Day Tour.
Bruce will be thrilled to know you found him helpful, engaging, and entertaining—he truly loves what he does! And we’re glad Lucian made the journey smooth and safe throughout the day.
We really appreciate your high recommendation and hope to welcome you on another tour soon!
Very confortable tour
Very confortable tour, always on time. I would have enjoyed a Little more time at Windsor and Oxford.
7 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you so much for your kind words!
We’re delighted to hear that you found the tour very comfortable and appreciated the punctuality. We always aim to create a smooth and enjoyable experience for our guests.
We also appreciate your feedback about wanting a little more time at Windsor and Oxford. We’ll certainly take this into consideration as we continue improving our itineraries.
We hope to welcome you on another tour soon! 😊
Friendly team members
Friendly team members, especially Vincenzo at London Waterloo. He helped my mum and I get on the correct route and advised on timings etc.
6 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you so much for your lovely feedback!
We’re really pleased to hear that you found our team friendly, and we’re especially glad that Vincenzo at London Waterloo was able to assist you and your mum with the correct route and timings. He’ll be delighted to know his support made a positive difference to your journey.
We hope to welcome you both again soon!
Good legitimate company.
Paid for tickets at "Passforfun", Goldentours actually issued them. They worked perfectly and were 3/5 of the normal admission price. I would definitely use again. Both are legitimate companies.
4 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your positive feedback! We’re pleased to hear everything worked smoothly and that you found both companies reliable. We appreciate your trust and look forward to welcoming you again.
Awesome Stonehenge Tour
We had a wonderful time on the StoneHenge Tour. It was a historic site and I learned a lot. Armondo was great as our bus driver! Very informative. Most importantly he waited for us even when we were running late.
5 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your wonderful review! We’re delighted you enjoyed the Stonehenge tour and found the experience informative. We’re especially glad Armondo made your journey smooth and accommodating. We appreciate you joining us and hope to welcome you again soon.
Booked to go to Tower of London
Booked to go to Tower of London. Arrived to be told my tickets were not recognised and they had no record of my booking. Had to pay again on the day
3 March 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
We’re very sorry to hear about your experience and sincerely apologise for the inconvenience caused when you arrived at the Tower of London.
We have since followed up with the venue regarding this issue, and they have informed us that there was a one-off ticketing glitch on the day which meant your booking was unfortunately not recognised in their system. We understand how frustrating this must have been, especially after already purchasing your tickets in advance.
A full refund has now been issued to you, and the venue has assured us that this was an isolated incident and that the issue has been resolved to prevent it from happening again.
Thank you for bringing this to our attention, and again we’re very sorry for the inconvenience caused.
Knowledgeable
Knowledgeable, good amusing commentary. Good tour
Your company didn’t let us know our scheduled tour was cancelled. We had to wait an hour for the next bus . Bad service
27 February 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for taking the time to share your feedback.
We’re pleased to hear that you enjoyed the tour itself and found our guide’s commentary knowledgeable, amusing, and engaging.
We are, however, sorry to learn about the inconvenience you experienced before boarding. While we strive to communicate all schedule changes promptly, there are rare occasions where last‑minute operational adjustments can occur, and notifications may not reach all guests as quickly as intended. We sincerely regret that this affected your experience and appreciate your patience in waiting for the next available bus.
Your feedback is important to us, and we will review the situation internally to help ensure smoother communication in the future.
Thank you once again for your comments, and we hope to have the opportunity to welcome you back for a seamless experience next time.
Had a great trip with Bruce and…
Had a great trip with Bruce and ramando. Bruce was very informative.
28 February 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your lovely feedback!
We’re thrilled to hear you had a great trip with us. Bruce and Ramando will be delighted to know you found the tour enjoyable and appreciated Bruce’s informative guidance.
We truly value your review and hope to welcome you back on another tour soon.
Great tour
Great tour, amazing guides = Bruce and Jhon
Everything was clear and direct, no confusions and great time management.
27 February 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your great feedback!
We’re delighted to hear you enjoyed the tour and that Bruce and Jhon provided clear guidance and excellent time management throughout. Your kind words mean a lot, and we’ll be sure to pass them on to the team.
We appreciate you taking the time to share your experience and hope to welcome you again soon.
I had a wonderful time on my trip…
I had a wonderful time on my trip visiting Bath, Stonehenge, and Windsor. My group was put in the care of Bruce and driven by Armando. Bruce is very knowledgeable and friendly, sharing many stories of years past and enlightening us with history. At every stop he made sure the group had a weather update, warned of anything we should watch out for, and gave a safety warning if one was needed. Armando delivered us smoothly to each destination and took care while driving.
Every destination is a unique experience and having excellent hosts allowed me to enjoy them to the fullest. I highly recommend taking this trip! Be sure to get fudge in Bath, enjoy a snack at Stonehenge, and take 500 photos in Windsor!
25 February 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your lovely review. We’re delighted to hear you had such a wonderful time visiting Bath, Stonehenge, and Windsor.
It’s fantastic to know Bruce’s knowledge and care, along with Armando’s smooth driving, helped make your day enjoyable and memorable. We truly appreciate your recommendation and hope to welcome you on another trip soon.
Change of pick up place
We nearly missed the tour because nobody had informed us that the pick up point had changed, it was only when we rang up because nobody else was there we were told about the change, it wasn’t ideal because one person has a heart condition and can’t move that quickly, very stressful as we thought we were going to miss it.
I would show a copy of the ticket but it won’t let me paste, but the ticket definitely states pickup Belvedere Rd, SE17NA.
l: +44 (0)20 7630 2032 Website:
Booking Details
Name: Travel Date:
Product:
London by Night Open Top Bus Tour
Time:
07:00 PM
Barcode Ref:
Option
Depart & Return from The London Eye
:
Tickets:
2x Adult
Sat 21 Feb, 2026
Meeting Point:
Supplier Ref:
Product Code:
ECTF7QPV
208-V
London Eye, Belvedere Road, Tourist bus, London SE1 7NA.
Look out for Jubilee Park and Garden on Belvedere Road, which is in front of the London Eye.
This is where our blue buses will be waiting
Payment Details
Total paid: £60.00
Paid by:
Additional information and instructions
Please note:
Please arrive 15min prior to your departure time to allow time for boarding.
English Live Guide will be available on this tour.
Audio guides will be available in 11 languages (English, French, German, Italian, Spanish, Chinese, Russian,
Brazilian Portuguese, Indian, Japanese and Arabic)
To see our social distancing and health and safety policy, visit
Seating on the bus is on a first come first served basis. Downstairs seating is also available if preferred.
This is not a Hop-On Hop-Off bus tour and customers will need to remain on the bus for the full loop.
There will be no breaks during the tour.
No restrooms available on board.
No food will be provided on this tour.
Buses will be cleaned thoroughly after every tour.
During summer months the night tour will operate mainly in daylight.
**You can cancel your reservation for this product up to 48 hours before departure and get a refund in full.
Please note
1. This voucher / ticket is valid only for use on the date and time booked (if specified).
2. This ticket cannot be resold and is non transferable.
3. For full terms and conditions, please visit
4. Booked and payable by GoldenTours Ltd
Note to supplier: If applicable, please send this voucher to Golden Tours for payment unless oth
21 February 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your feedback. We’re very sorry to hear how stressful this situation was for you, especially considering the health concerns you mentioned.
For clarity, the meeting point is stated on the ticket as: “Until 20th April 2026: Bus Stop 17, Southbank Place, York Rd, Milverny Way, London SE1 7ND.” Guests can use the full postcode to reach the exact departure point. That said, we understand how upsetting it must have felt at the time, and we regret the worry this caused.
Shame
Some stop are closed, information is not clear on the website or the apply. We waited for one hour.
Buses don't respect hour, we had to run behind the bus ! Driver didn't stop at all stop
In the bus, some audio-guide were out of service.
It was not a good expérience.
21 February 2026
Unprompted review
Reply from Golden Tours UK Sightseeing
Thank you for your feedback. We’re very sorry to hear that your experience did not meet expectations and that you faced long waits and issues during your journey.
We regularly update our website and app with information about which stops are not operating, and our Red and Orange route frequencies, which run every hour, are also clearly shown online on our website.
All of our vehicles are maintained to high standards, but on rare occasions technical or engineering issues can affect equipment such as the audio guide. We sincerely regret the inconvenience this caused and truly appreciate you taking the time to share your experience.
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