Golden Curl Reviews 

1,342
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I'm very satisfied with bith the service and the product. Unfortunately, my straightenee broke after a year and half but Golden Curl has exceptonal customer service. They handled my warranty replace... See more

Rated 5 out of 5 stars

Serious company and client service. I have several devices and am very happy with them. I had a problem with one of them and Hatice made it great to solve it. Thanks a lot. Customer service answers... See more

Rated 5 out of 5 stars

I had a problem with my device and send an e-mail to golden curl. They replied immediatly and send me a new device the exact same day ! What a service !!! So thank you golden curl, i have never seen s... See more

Rated 1 out of 5 stars

I am very disappointed with this product and the company's customer service. I bought the Golden Curl iRossi 2 after watching a convincing demo, and was told it would be easy to use, even without much... See more

Company replied

Company details

  1. Hairdresser
  2. also in
  3. Hair Product Store

Written by the company

Any Hair, Long, Short, Curly Or Straight, Blond, Brunet Or Redhead – Hair Is Your Power. We Know It, And Understand It. We Also Understand The Needs And Lifestyle Of Today’s Modern Woman. That’s Why We Create Tools That Allow You To Style Your Own Hair Quickly, Easily And With Minimum Fuss. Look And Feel Like You’ve Just Stepped Out Of A Salon. Look And Feel Great. It’s Your Right As A Woman!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(1,342)

253 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

"I recently received my Golden Curl…

"I recently received my Golden Curl device and I am very happy with it. The quality is excellent, and it works exactly as described. The delivery was also quick. I would definitely recommend this product to others. Great service!"

1 July 2026
Rated 5 out of 5 stars

I would like to thank the Golden Curl…

I would like to thank the Golden Curl team for their excellent customer service and support.
I am very happy with the quality of Golden Curl products. The styling tools are easy to use, work perfectly, and deliver great results. The team was friendly, responsive, and helpful throughout the entire process.
Thank you for standing behind your products and taking care of your customers. I highly recommend Golden Curl to anyone looking for high-quality hair styling tools.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Perfect experience

After about a year from purchasing the iRed straightener, I experienced some issues with the device. However, what truly made the difference was Golden Curl’s customer service. From the very first contact, the team proved to be responsive, efficient, and highly attentive: within a very short time, I received a new straightener.
Such efficient, customer-oriented service is not something to be taken for granted and truly deserves recognition.
I am extremely satisfied with the overall experience and would highly recommend Golden Curl.

19 May 2026
Unprompted review
Rated 2 out of 5 stars
Golden Curl logo

Reply from Golden Curl

Dear Client, thanks for your feedback. Actually, it's a very simple procedure if you follow the steps step by step and our customer service is always there for you to assist you. Kind regards

Rated 4 out of 5 stars

Received replacment

Unfortunately the product broke after 10 months and even though we ran into some initial issues with customer service I am glad to say that Hatice helped us quickly and efficiently. A new product was sent to our house and we are very satisfied. Thank you

1 May 2026
Unprompted review
Rated 1 out of 5 stars

The worst priduct and customer service…

The worst priduct and customer service also. I will never recommend.Got an issue with my straightener , was not heating up.Twice i went to see them, they check and said it good its still heating in the store. I told them something must be wrong how come at my place its not heating up.Today i went there again but same respond no its good. Now i just put in plug and my straightener suddenly sparked and burn my hand.. it could get worse.. not recommend at all..

29 April 2026
Unprompted review
Golden Curl logo

Reply from Golden Curl

Dear Client, thanks for your feedback and sorry for your experience. Would you kindly contact us via info@golden-curl.com so we can assist you with your matter? Thanks and Kind regards

Rated 1 out of 5 stars

Golden curl cheats

I went yesterday to a summer fayre in The Netherlands (Libelle zomerweek) and came across Golden Curl. A very friendly English speaking guy convinced my sister and me about the new infrared curler and straightener and at the end of the day we bought a curler asking again if this was an infrared one which he confirmed. Today reading into this product I realised he sold us a standard curler and not the infrared one. When we went back, quite a journey but we felt so cheated, he denied he had told us the curler was infrared technology, only the straightener. We knew he was trying to talk himself out of it and he got really furious and walked away to the manager. Another member of staff told us again it was an infrared one. When the manager confirmed that while the website says something different she gave us our money back and when I confronted her with the fact that everyone tells us something else she told us she would talk to the company. When we left I checked and the straightener they are selling is also not infrared. They are lying and trying to get rid of old models. I felt very unsatisfied even though I had my money back and was disappointed with myself I didn’t warn other customers.
Very disappointing a luxury brand like that has to treat their customers like this. Who can you trust?

21 April 2026
Unprompted review
Golden Curl logo

Reply from Golden Curl

Dear Client,
thanks for your feedback. We have contacted you via email already. Please get back to us. Kind regards

Rated 5 out of 5 stars

Highly recommended

Highly recommended. Just bought the straightener for my wife and she loves it. Excellent Customer Service!

18 March 2026
Unprompted review

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