HighLevel Reviews 

14,505
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, patient, and knowledgeable, making interactions pleasant and productive for everyone. Many people highlight the excellent customer service, noting quick assistance and clear guidance that simplifies platform use and understanding. Reviewers appreciate the smooth user experience, with staff effectively explaining functionalities and helping to automate tasks, ensuring a confident and successful start for many users. However, some customers also noted dissatisfaction with customer support, describing it as unresponsive or unhelpful. A few people mentioned encountering rude or unprofessional interactions from staff members.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, patience, and extensive... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, patience, and... See more

User experience

Users describe positive interactions with user experience, often highlighting the helpfulness and expertise... See more

Service

People report positive experiences with service, often highlighting the helpfulness and diligence of support... See more

Website

Customers consistently note positive experiences with website support, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booked my onboarding call expecting the usual walkthrough where someone reads the menu out loud at me. Got something much better. Prem actually asked what I was building before he touched anything.... See more

Rated 5 out of 5 stars

Adam Davis was the man! Super friendly, helpful, and clearly knows exactly what he's talking about. Even though I got a bit off track during the call, he remained patient with me throughout. His commu... See more

Rated 5 out of 5 stars

We previously go rejected for our A2P four times. All the previous Go Highlevel so called experts gave us bad advice. Jude Alexis saw all this, fixed our application himself and got our approval. Wha... See more

Rated 5 out of 5 stars

I had a great experience working with you, Raman Nalluswamy. The way you explained everything in detail was truly impressive. I have never received such clear and detailed support before. Thank you f... See more


Company details

  1. Software Company

Written by the company

HighLevel is the premier all-in-one sales & marketing CRM with features ranging from: CRM, Form/Survey/Funnel/Websiite Builders, Email & SMS Automation, AI Chatbots & Voice AI, Estimates/Invoicing/Ecom, Reputation Management, Social Media Scheduling, and more! Unlimited Contacts and unlimited Users for a flat $97/month and if you're an agency, you can even white-label the platform and resell it as your own software!


Contact info

4.9

Excellent

TrustScore 5 out of 5

15K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(14,505)

4,458 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chandra was a great customer support…

Chandra was a great customer support representative. He helped my biz partner and me navigate topics and items that we couldn't figure out. He was very gracious and kind with us the entire time. Thank you so much! Susan Shatzer

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Shoaib Shaikh was SO SO helpful…

Shoaib Shaikh was SO SO helpful introducing me to GHL. I had bought it in the past and cancelled because it was confusing to me, but it has everything that is needed to succeed for your business. Shoaib was so comforting and told me to call back anytime.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

The Difference Between Good Software and Great Software? People Like Rahul Singh

Rahul Singh made what could have been a complicated sub-account migration inside the same agency look effortless. It was fast, accurate, and exactly how great support should work.

This is why I continue to be impressed with GoHighLevel. Great software is important, but great people are what make customers stay. Rahul Singh delivered ... solved the problem quickly ... and kept me moving instead of wasting my time. That's the kind of execution every company should strive for.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

RON GUBER

RON GUBER - was the absolute best help I’ve ever encountered in my life. Not only was he able to fix a massive headache causing problem of mine in seconds, he made the interaction effortless, simple, and personable in my time of need.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Teresa Gomez is probably my favorite…

Teresa Gomez is probably my favorite High Level expert yet - and I have had a few. She is knowledgable, patient, and very professional. I hope I get to work with her again

29 June 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for the kind feedback! We’re glad you had such a professional and supportive experience.

Rated 5 out of 5 stars

Jeetu was amazing

Jeetu was amazing! Great support!

30 June 2026
Unprompted review
HighLevel logo

Reply from HighLevel

We appreciate your review and are happy you received great support.

Rated 5 out of 5 stars

Thaks!

Thaks!! Thaks!! Thaks!!

30 June 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you so much for the support and positive feedback!

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