HighLevel Reviews 

14,631
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 4,615 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive knowledge, often highlighting individuals who provided clear guidance and resolved complex issues efficiently. Many found the customer service outstanding, appreciating the personalized approach and thorough explanations during onboarding and support interactions. The overall service and user experience are frequently described as excellent, with people noting how easy it was to navigate the platform and get started. However, some customers noted issues with customer support responsiveness and effectiveness, mentioning instances where calls and emails yielded no resolution. A few also experienced specific technical frustrations, such as persistent login errors or difficulties getting assistance for certain issues, finding the platform less intuitive than expected.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently highlighting their professionalism, knowledge,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, efficiency, and... See more

User experience

Users describe positive interactions with user experience, often praising the helpful and patient guidance... See more

Service

Customers consistently note positive experiences with service, often describing it as amazing, excellent, and... See more

Website

Clients share positive opinions on the website, highlighting its comprehensive tools for modern web design,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I now understand what HighLevel is, does and can offer me and my clients. Impressed is an understatement. It's incredible. Dikshant Sharma guided me over zoom to get to grips with how it works. He... See more

Company replied

Rated 5 out of 5 stars

Go High Level as a whole is an absolute killer of an app. It saves you so much money and puts everything that you need in one CRM. Would not switch to another CRM no matter what. Definitely one of t... See more

Company replied

Rated 5 out of 5 stars

Well, I want to start out with the new "AI" help system has a long road to travel before it becomes what you think it will. Once I got to the waiting room and exhausted the chat, it was amazing as no... See more

Company replied

Rated 5 out of 5 stars

After several months of trying to get my toll-free number approved, Eddy finally made it happen. Eddy is a true professional—knowledgeable, patient, and committed to finding a solution. He took... See more

Company replied


Company details

  1. Software Company

Written by the company

HighLevel is the premier all-in-one sales & marketing CRM with features ranging from: CRM, Form/Survey/Funnel/Websiite Builders, Email & SMS Automation, AI Chatbots & Voice AI, Estimates/Invoicing/Ecom, Reputation Management, Social Media Scheduling, and more! Unlimited Contacts and unlimited Users for a flat $97/month and if you're an agency, you can even white-label the platform and resell it as your own software!


Contact info

4.9

Excellent

TrustScore 5 out of 5

15K reviews

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Replied to 99% of negative reviews

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4.9

All reviews

(14,631)

4,585 reviews in the last 12 months

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Rated 5 out of 5 stars

Tamara is the best on the CSR team!

Tamara on the CSR team is an absolute pleasure to work with - twice in the last year, she has helped me resolve issues on the same call while other support team members let me down and never got back to me - I wish I could speak with her every time - thanks again, Tamara!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Sankalp, Senior Advisor at HighLevel, made the entire experience exceptional from start to finish. He was highly knowledgeable, professional, patient, and thorough in answering every question I had.

Sankalp, Senior Advisor at HighLevel, made the entire experience exceptional from start to finish. He was highly knowledgeable, professional, patient, and thorough in answering every question I had.

What stood out most was his ability to make everything clear, efficient, and easy to understand while genuinely taking the time to ensure I received the right support. His level of service completely elevated my experience with HighLevel.

I would absolutely welcome the opportunity to work with Sankalp again and highly recommend him to anyone looking for expert guidance and outstanding customer service.

10 July 2026
Unprompted review
Rated 1 out of 5 stars

GoHighLevel is extremely expensive for…

GoHighLevel is extremely expensive for what it offers. The monthly subscription adds up quickly, and many features require a significant investment of time just to understand and use properly.

The platform is overly complex, the interface isn't very intuitive, and I found myself spending more time learning the software than running my business. For the price they charge, I expected a much smoother experience and better customer support.

Overall, I don't think it offers good value for money. Unless you genuinely need every feature and have plenty of time to learn the system, I'd recommend looking at more affordable and user-friendly alternatives.

3 December 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Hi,

Thank you for sharing your feedback. We understand that GoHighLevel's breadth of features can come with a learning curve, and we're sorry to hear it didn't provide the experience you were expecting.

Our Customer Retention Team will be reaching out to you personally to better understand your needs and discuss how we may be able to help.

Rated 5 out of 5 stars

Khush was incredible.

Khush was incredible.

Unfortunately, I am only now at a place where I can fully execute on the incredibly detailed and inspiring onboarding call she gave me. Khush professionally laid out a clear path for me to build my first funnel today, 07/09/2026.

This was hands down the best onboarding call I have ever had in my 35 years of executive-level marketplace experience.

Khush was prepared, clear, patient, strategic, and extremely helpful. She did not just walk me through software features. She helped me see the path forward. That is rare.

Please make sure she is recognized for the quality of that call. Her guidance gave me confidence, clarity, and direction at exactly the right time.

Thank you,

Kevin Jerry

27 June 2026
Unprompted review
Rated 5 out of 5 stars

We have been using it for two months

We have been using it for two months. We discover new things every day. It is a huge help in our daily work and campaigns. It is an essential tool for small and medium-sized enterprises. It offers the best value for money on the market.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Harshita

Harshita, was an awesome help in GHL it great to have agents like her very knowledgeable and helpful when we get stuck and don’t know what to do.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience working…

I had an excellent experience working with Pooja Adatia. She was extremely helpful, patient, and professional throughout the entire process. I was having trouble retrieving my account, and Pooja guided me step by step until the issue was fully resolved.

What really stood out was how clearly she explained everything and made the process easy to understand. She also took the time to teach me about AI agents and helped me better understand how to use them effectively.

Pooja went above and beyond to make sure I was comfortable, informed, and fully supported. Her knowledge, communication, and customer service were outstanding. I truly appreciate her help and would highly recommend her.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Kartik is the man!

Kartik is the man! I had called support many times in the past and had many questions but felt like nobody took the time to understand my questions. Kartik made sure to understand all my questions and answered them in a way that made me understand everything. I am more confident now when I log into my HighLevel account.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Assistance

I worked with Sakshi Shrivastava for my initial account set up. She was very informative, detailed and helpful. Sakshi shared a lot of great information to get me started.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

GHL support works great.

GHL support works great.
Raman helped us with updating our SMS limit on GHL.He made sure we are back on track with SMS sending in just 10 minutes on a video call after ensuring we are compliant with SMS sending rules.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Five-Star Support from Rohan Kotak

I had been trying to figure out the number pool for my AI Voice Agent for over two hours without success. I contacted GoHighLevel Support, and Rohan Kotak quickly identified the issue and resolved it efficiently. He was knowledgeable, patient, and made the troubleshooting process straightforward. I really appreciate the prompt support and excellent customer service. Thank you, Rohan!

9 July 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

I got help from Dikshant Sharma with GoHighLevel, and it was a great experience. He patiently cleared all my doubts and explained everything in a simple and easy-to-understand way. His knowledge of GoHighLevel is excellent, and he was always willing to help whenever I had questions. I truly appreciate his guidance and support. I highly recommend Dikshant to anyone looking for a GoHighLevel expert.

9 July 2026
Unprompted review

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