Goddiva  Reviews 

1,288
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 183 reviews, reviewers overwhelmingly had a great experience with this company. People frequently highlight the stunning dress selections, high-quality fabrics that exceed expectations, and a wonderfully supportive customer service team that resolves inquiries quickly. Many consumers emphasize how flattering the fits are across various sizes, expressing genuine excitement to wear their purchases to special events and formal occasions. However, some customers also noted occasional difficulties with ordering processes, unexpected return criteria, and delayed refunds after sending items back. Reviewers additionally mentioned technical challenges when trying to process returns directly online, particularly when orders were placed through external third-party platforms.

What people talk about most

Product

People report high satisfaction with the product, frequently highlighting the beautiful designs, great... See more

Quality

Consumers find quality to be exceptional, frequently highlighting the beautiful designs, wonderful fabrics,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being extremely... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many customers praising quick delivery... See more

Return policy

Customers consistently note ambiguous experiences with return policy, as some reviewers praised the helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a beautiful dress online with speedy delivery.. after measuring my size with the size chart, turned out the dress was two sizes too big, so returned the first dress, reorderd two sizes down, f... See more

Rated 5 out of 5 stars

The dresses were beautiful…such a choice of styles and beautifully made…I actually ordered a few to gain a choice of different styles and sizes as it was hard to pick!..I sadly missed the return date... See more

Rated 5 out of 5 stars

I ordered two tops for a wedding reception - both were beautiful, great quality and fitted really well. One wasn't quite what I wanted, so I returned this. After a few issues getting the return labe... See more

Rated 5 out of 5 stars

I ordered two items from Goddiva - a dress and a lounge suit. I had to return both for different reasons. Whilst there was a bit of to-ing and fro-ing initially regarding the return (as the item was... See more


Company details

  1. Women's Clothing Store
  2. also in
  3. Bridal Shop
  4. Clothing Store
  5. Fashion Designer
  6. Wedding Store

Written by the company

At Goddiva, we specialise in glamorous occasionwear designed to help every woman feel confident and stylish. From weddings and proms to parties, evening events and special occasions, we create celebrity-inspired fashion without the luxury price tag. We are a UK-based online fashion retailer committed to offering inclusive styles designed to flatter all shapes, sizes, ages and skin tones. Our collections combine trend-led design with affordability, making statement dressing accessible to everyone. Customer satisfaction is at the heart of what we do, and we are proud to have built a vibrant online community of #GoddivaGirl customers who love sharing their looks and experiences. We ship worldwide and our dedicated customer service team is always on hand to help with any queries to ensure a smooth shopping experience.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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4.3

All reviews

(1,288)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with this dress

Very happy with this dress. I recived a lot of compliments on the weding. Bought my size and returned back becouze it was tide on the back. I recive in fiew day the refound, so I bought a bigger size. Overall, happy with Goddiva service.

1 September 2025
Unprompted review
Rated 4 out of 5 stars

Quality and Service

I ordered from Goddiva via the Debenhams website. The delivery was quick.

The dress was beautiful and good quality. The only reason I had to return it is because I’m bigger on top than on the bottom and so it was a little baggy on the hips.

Otherwise stunning and good quality material.

I couldn’t create a return through Debenhams site. I had issues trying to do it through Goddivas site as I ordered through a 3rd party but used the contact through WhatsApp service and the return was created promptly and the QR code and returns label was sent to me

17 November 2025
Unprompted review
Rated 5 out of 5 stars

I ordered two dresses from Goddiva and…

I ordered two dresses from Goddiva and I’m extremely happy with both of them. The quality is amazing, they look exactly like the photos and the delivery was very fast. Beautiful designs and great service. I will definitely be ordering again!

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Couldn't fault Goddiva for anything. Really loved the dress I ordered, great quality and good value for money.
Would definitely recommend ordering from this company as their customer service is excellent.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Stunning Dresses & Exceptional Service!

I love Goddiva! Their ball gowns are absolutely gorgeous — great quality, flattering fit, and perfect for special occasions. I now have three dresses from them and honestly love every one of them.

Customer service was brilliant too. I asked for a commercial invoice and they got back to me straight away, super helpful and friendly. It’s so nice dealing with a company that actually cares about its customers.

I’ve even recommended them to a friend who’s just as happy with her dress. Highly recommend Goddiva — beautiful gowns and excellent service all round! 💖

12 November 2025
Unprompted review
Rated 4 out of 5 stars

Non existent refund

Returned items over 2 weeks ago. No refund has been issued and my emails are being ignored. Avoid this company

Update. I have now been refunded although did have to chase them for it

Dresses were beautiful but unfortunately did not fit how I’d want them to

11 November 2025
Unprompted review
Goddiva  logo

Reply from Goddiva

Hi Briony

We’re really sorry to hear about your experience and for the frustration this has caused. It looks like your messages may have been sent to notification@goddiva.co.uk. which is an automated, non-reply inbox and unfortunately not monitored for incoming emails.

Please contact us directly at info@goddiva.co.uk with your order details and a member of our customer service team will be happy to locate your return and ensure your refund is processed as quickly as possible.

Warm regards,
Goddiva

Rated 5 out of 5 stars

Amazing service

Amazing service, bought a beautiful dress which was too long. Set it back to be shortened which was done free of change and returned a few days later. Will definitely buy again and recommend to my friends.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a dress

I ordered a dress , unfortunately a small fault on the dress was noticed on arrival ,however I was desperate to keep it for an event last minute. I was quickly helped and offered a partial refund , great customer service.

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing!

Wow I just ordered for the first time and I cannot be more happy! I was looking for the perfect Christmas top everywhere and none were offering the quality I wanted. The top i brought was amazing quality and quick shipping! Would recommend and buy again!

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Stunning Dresses and Excellent Service!

I was struggling to find the perfect dress, not just for my birthday, but also for my qualification celebration, so it was a really big deal for me. After several disappointments with other online retailers, I came across Goddiva and decided to order a few dresses, both directly through their website and via ASOS.

I had some issues returning the parcel through ASOS and was not getting anywhere with their process. I then contacted Goddiva directly, and they sorted everything quickly and without any hassle, their customer service was amazing.

The dresses themselves were beautiful, with so many styles to choose from. The quality was outstanding, and they fit me perfectly, elegant, sophisticated and a little bit sexy, exactly the look I was going for. I received so many compliments on such an important occasion.

I would definitely buy from Goddiva again. The material, fit and overall finish was absolutely perfect. Thank you, Goddiva, for helping me feel confident and stunning on my special day! 💖

2 November 2025
Unprompted review
Rated 2 out of 5 stars

Dress made of foam

I am awaiting a response as I recieved a dress today. Its made out of foam like material. Its cotton to think the design of such a dress could be made out of sponge like material. I have requested a refund or credit as apparently a return on marketplace stuff isn't possible. I think this is utter madness. Im not prepared to lose money on a badly made dress. I will update this review as things progress

5 November 2025
Unprompted review
Goddiva  logo

Reply from Goddiva

Hi AMX

Thank you for your feedback

We’re sorry to hear that the dress didn’t meet your expectations. All items are eligible for return within 28 days of delivery, provided that all labels and security ribbons are intact.

A member of our customer service team has already been in touch with you to help arrange your return, and they’ll continue to assist until this is fully resolved.

Warm regards
Goddiva

Rated 5 out of 5 stars

I was impressed with Goddiva

I was impressed with Goddiva. There are some stunning dresses and quite reasonably priced too. I did send one of the dresses back and the whole process was easy, quick and efficient.

30 October 2025
Unprompted review
Rated 4 out of 5 stars

Great service

Ordered 2 dresses both were lovely dresses however 1 didn’t fit very well so needed to return it.
The return was managed very well

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous dress

Gorgeous dress! It arrived quickly, cannot fault the experience. I have it lined up for two more occasions and cannot wait! Great fit, very flattering dress.

4 October 2025
Unprompted review
Rated 1 out of 5 stars

Disgusted at return process

Returned dress after trying on and returned as normal. Received all Comms that the return was in transit, received and processed then got an email saying my return didn't meet the criteria. Would never buy from here again! Absolute scam keeping my £95!

22 October 2025
Unprompted review
Goddiva  logo

Reply from Goddiva

Hi Katie

Thank you for your feedback.

I’ve looked into your order and can confirm that a refund of £95.00 has been issued for the DR4044-WINE-12, which we’ve received back. I have forwarded the refund confirmation email to your inbox

An additional return request was submitted for the DR4044-WINE-14, however, this item hasn’t been received by our returns team. For this reason, the request was declined as “return not received.” to close off the record

I hope this helps clear up any misunderstanding regarding your refund. Please don’t hesitate to reach out if you have any further questions

Warm regards
Goddiva

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