Goddard Veterinary Group Reviews 

946
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 456 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being friendly, caring, and having a professional, compassionate approach to their duties, making every visit reassuring. People appreciate how the team listens attentively, explains complex treatments clearly, and offers dedicated care to their pets. However, some customers also mentioned concerns about the pricing structure, finding that veterinary costs and medication expenses are quite high. A few other people also felt that quoted prices can change upon arrival or that certain procedures, like prescription printing, involve unexpectedly high fees.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their warm, welcoming, and helpful nature... See more

Service

Reviewers mention positive feedback about service, highlighting professional, kind, and caring staff who... See more

Price

Customers had ambiguous experiences with price, with many reviewers reporting that charges for normal... See more

Customer service

People report positive experiences with customer_service, noting that the team is consistently caring,... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings about medications and pricing. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent experience for our cat’s annual check up. Like most cats, ours becomes anxious going to/being at the vets, but Ralph (the vet who conducted the session) was wonderful with him. Had... See more

Company replied

Rated 5 out of 5 stars

It's always a great experience with our Italian vet at Acton branch. As usual we were served really quickly and swiftly, my beloved kittie got her yearly vaccinations and dewormer and off we went! Lit... See more

Company replied

Rated 5 out of 5 stars

Alex at Epsom Downs surgery is an amazing vet. He is so caring of any animal you take to see him and goes above and beyond to ensure that the experience is a positive one. He takes time to fully expla... See more

Company replied

Rated 5 out of 5 stars

Seen at appointment time and very friendly reception. Lady vet very friendly and we were not rushed, given helpfull advice where required. Would recommend this vets as they have always treated all our... See more

Company replied


Company details

  1. Veterinarian
  2. Emergency Veterinarian Service

Written by the company

We are dedicated to caring for your pet’s healthcare needs from our network of branches and flagship 24-hour hospitals. Our skilled veterinary surgeons are assisted by knowledgeable and friendly staff helping us set the standards for excellence in veterinary care. You will see the RCVS Accredited Practice logo displayed in all our branches and hospitals. This is a voluntary scheme overseen by the Royal College of Veterinary Surgeons and demonstrates that we maintain the highest standards of veterinary care across the entire practice.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

946 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(946)

528 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely greeting when we got there

Lovely greeting when we got there. Seen straight away. Kind, experienced vet who took care of our cat with empathy and compassion. Very pleased

26 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you!

Rated 3 out of 5 stars

Seen the change

I have been using this vets for years, long before Goddard’s acquired it, staff are lovely & it’s clean, it’s just a Shame that they continually push the price for up for everything… pure greed from another big company who has the monopoly now. I continue go as it’s consistency for my dogs & the staff are kind but it’s bristles every time they put the price up even for printing a regular prescription that I purchase on line! £22 to print & sign is really not ok!

28 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you for your review, and for your long-term custom, and we're sorry to read of your dissatisfaction around pricing. Unfortunately, the cost of delivering professional veterinary services locally is not immune to economic pressures though we do strive to always keep our fees both fair and competitive for our clients and these are reviewed periodically. We also advocate transparency and publish our most common fees, including those for written prescriptions, on each practice's website page to allow clients to make an informed decision, should they not be covered pet insurance. We really do value our client-base and do hope we are able to continue providing a personal and professional service to you and your pet in future.

Rated 5 out of 5 stars

Amazing energy every time we go

Amazing energy every time we go. All team members makes you feel so welcome and Kyuubi (my dog) pulls me to get in even if we pass by.
Thanks Silvia for taking such great care of our dog as always.
Always TOP
Tanks everyone 😊🙏🏼

26 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Great to hear about your experience - thank you for sharing it with others

Rated 5 out of 5 stars

Goddard Gidea Park Vets

Visited Goddards with a new kitten. The receptionist was welcoming. The reception is air conditioned and clean. Our appointment was on time. The vet gave good advice and a good overall health check for the kitten alongside a pet vaccination passport. Flea and worm treated administered promptly correctly and without fuss. Definitely a good first experience.

26 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Lovely to read thank you very much, and we look forward to seeing you both again soon.

Rated 5 out of 5 stars

Wonderful team!

I highly recommend the Goddard Vet Group branch in Wembley. My dog, Bidu, is always treated with so much care and affection by his vet, Triona. The receptionist is also incredibly friendly and attentive every time we visit. It gives me complete peace of mind knowing that Bidu is looked after by such a wonderful team.

26 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

That's lovely to read - thank you for taking the time to leave us your feedback, the team at Wembley will be delighted!

Rated 5 out of 5 stars

Efficient and Empathetic Vet Practice

From the staff on the desk to the veterinarian doctors, everyone at Goddard Wanstead was fantastic. Efficiency and empathy don’t often go hand in hand in a workplace but these professionals have that balance right. I appreciate that they listen to the client and support them through difficult choices even when they are very busy with a lot of emergencies. I have had a great experience every time I take a pet there.

16 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

That's great to know, thank you very much. We're very proud of our veterinary team and are glad to know that you got great service from us.

Rated 5 out of 5 stars

Excellent vet practice.

I have been using Goddards at Ham for several years now. The staff are fantastic, and the practice feels like a family run vet as there is no constant changeover of staff that you might get in other practices. They are super friendly, helpful and knowledgeable.
I recently adopted another cat and immediately registered him with this practice. Despite the protest of getting him to the vets, when we got there he got fussed over and loved it so much he didn’t want to leave! Says it all.

24 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you Rebecca - we're very proud of our family-feel practice and long-standing staff and are delighted that we've been able to converted your cat into a vets-lover!

Rated 5 out of 5 stars

Really nice practice

Really nice practice. So transparent with charging. Mine was an emergency appt for my dog and the girls were so patient with Cleo. The vet was lovely. The cost was no where near as harsh as their local competitors. I didn’t feel robbed when I left. Defo go back.

15 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

We're very pleased to hear that Joanne, thanks very much as we look forward to seeing you both again next time.

Rated 5 out of 5 stars

This is the best Vet we’ve ever had

This is the best Vet we’ve ever had, the whole team at Goddards,Broad Street, Dagenham, were friendly, helpful and supportive, we couldn’t have asked for better.
Thank you again

24 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

That's lovely to hear and the Dagenham team will be delighted with your words and recommendation - thanks very much!

Rated 5 out of 5 stars

Caring and efficient

Have been with this vet for years and always had kind, efficient and good treatment gor my dogs

23 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

That's great to hear Janet, especially from a long-term client, thank you very much

Rated 5 out of 5 stars

Great

Great , organised , look after your pet and explain all very well.

23 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Excellent! Thanks for taking the time to share your thoughts

Rated 5 out of 5 stars

All the staff

The people on reception, the nurses & the vets are all so very friendly & helpful, I visit them on a regular basis with my cat & I always feel confident she will be well treated

23 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Very pleased to hear that Debbie, thanks very much

Rated 4 out of 5 stars

Very helpful advice and full…

Very helpful advice and full explanation of the conditions my aging cat is experiencing. Kindness and friendliness to both animals and humans shown from all staff from reception on arrival to knowledgeable veterinary.

23 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

That's great to hear, thank you for your review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look