Gobycar Reviews 

Everything as expected and promised.

Excellent service from start to finish really helpful staff and the car was in excellent condition would definitely recommend and use them again

Nice new car ,good Price and pleasant staff

The car was very nice and the value and service was very efficient

A terrible experience with Gobycar! They make you sign immediately, before you even know exactly what you're signing for. The way they handle things is completely wrong! Even if there is nothing wrong with the rental car, they keep looking until they find something and then immediately shove a bill under your nose! Their procedures are completely unreliable! Even though I had comprehensive insurance—so it didn't cost me anything personally—the principle they operate on is totally wrong! Please don't rent a car from Gobycar; even if they are cheaper, you'll end up paying much more in the long run!

Totul a fost perfect! Service, staff and price!!!

It was difficult to figure out the pick up place at the airport. There are so many pointers to other car rentals like sixt, goldcar, etc but none pointers for the Gobycar place.

Anyway we found it and the transfer was nice and smooth. Then we arrived to the rental office. The first problem I saw - no way to get water to drink, there was no cooler and the vending machine ran out of bottled water, I did not expect that. So many people with children and no water at all.

After 15 minutes of waiting I was invited to the desk. The guy told me that our language won’t fit into the car we selected earlier and did an upsale for a bigger car, had to pay +100 euros for that. I didn’t mind to have another car but everything did sound not very convincing. The guy gave me a baby chair and I had to go with that to the car and install it myself. So I went to the car and found a very serious problem with a front wheel, it was dangerous to drive a car like that. I asked a lady to help me and she said that we must go back inside and change the car. I had to carry the baby chair back in the office with me. I waited 10 minutes more and talked to the guy one more time. So he changed a car to the same model with a huge scratch from the driver door to the back passenger door (it was already known defect). So I got a car which looks pretty ugly with the big scratch.

Then I had to install a baby chair which is not a big deal at all. But the chair they gave me is the cheapest one and had only ISOFIX system (the right one didn’t work well), like two clicks and there was no button to turn the chair around. So I tried to ask workers to help me and they said they cannot touch a baby chair at all because of the company policy, I said sure I understand but please explain me how to revert the sit so baby will sit in a more safe position (turned 180 degrees). So they didn’t help me at all and I was super angry because I spent 2 hours in the office without any water and had to put my son into the very flakey chair.

Functionally car was good no complains here. However I wasn’t able to charge it in any place I tried. The car was omoda 7 hybrid. The biggest problem was that I didn’t have a local SIM card and all chargers are either private or need an app. I’ve downloaded 5 different apps and only one allowed me to proceed but their chargers were damaged and eventually I didn’t charge the car. It would be nice to have some card from the rental to be able to charge a car and a simple way to pay for that.

The drop off was nice and smooth and we were transferred to airport right after the drop off.

First time using gobycar and will not be the last, the staff at the initial counter downstairs from arrivals the lady was so helpful and explained everything perfectly I’m sorry I did not get her name and the guys below at -2 where I picked the car also very helpful the car was spotless inside and out easy to navigate our way out to start are hols and just as easy dropping car back directions etc were great thank you gobycar and see you soon

First of all I had my gobycar account with the password etc, now it’s deleted and support says it never exists. I had an easy access to the bookings now I don’t. And the system says account doesn’t exist.
Second they refused to give me a car without international driving license while I ve already taken the car on the same license and my husband took a car a week earlier with the same country issued license without international one. So, random rules for everyone.
Eventually they gave me manual car instead of automatic (that was booked).
I was very pissed.
Zero trust for the next bookings.

Mixed feelings about this company

Our flight landed a few minutes early, so we arrived at the counter slightly before our scheduled pickup time. We were told we were “too early” and had to either join the now much longer queue again or pay for an upgrade.

We chose the upgrade. And the best part? We ended up getting a smaller car than the one we had originally booked.

So, to sum it up: arrive early, pay extra, get less. Quite an impressive business model.

Definitely not the experience we expected.

Your car rental company offers competitive prices; however, based on my three past rental experiences with your company, the behavior of your employees (particularly the female staff) is entirely undisciplined, lacks a customer-oriented approach, and is unbefitting of a large corporation. Unfortunately, it is clearly evident that no measures have been taken to train them.

Excellent experience

The car was extremely dirty at pickup.
Some of the car's features didn't work.
I picked up the car the next day, and there was no price adjustment.
Poor facilities that were unfit for use.
Very bad!

GoByCar branch at Santiago de Compostela Airport. We had included a children seat for our 3 year old toddler. GoByCar staff handed us a defect seat that I couldn’t attach to the back of the car with the safety buckle. Only after insisting to get a replacement for quite some time I received another model. We then left with 1.5 hours delay which ultiamtely lead to GoByCar charging us an entire additional day. This was a very frustrating experience and I would recommend any parent who cares about their kids safety to very carefully inspect the children seats at GoByCar.

Service and staff

Very flexible . Fast service. No extra fees. Great hybrid car. Great price!!!

Very competitive prices without the hustle; short waiting times & full insurance (at a competitive price).

Outstanding service once again from a brilliant company. Our flight was cancelled and we were able to get another car for 24 hours at a reasonable price. Polite and friendly staff, always willing to help in whatever way they can. We will be back!

amazing, profesional, nice