GLS communicated the delivery time and arrived exactly as advised. The driver was very friendly and offered to keep a look-out for a missing box since we only received 2 of 3.
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See what reviewers are saying
I received some parcels with holes and ripped cardboard. What was really not great was the way the (heavy) parcel was dropped on the ground, so much so that i had to ask the driver to please be carefu... See more
‘Tried’ multiple times to deliver my package to the location, there was no room voor my package so they keep taking it back to the sorting centre. Now it Saturday and I won’t get my package until Mond... See more
Company replied
I had a great experience with GLS. I received my delivery today, and the package was delivered safely in front of my apartment door. The delivery driver was professional, hardworking, and clear... See more
Company details
Information provided by various external sources
GLS Netherlands
Written by the company
- GLS Netherlands is onderdeel van de GLS Group en biedt pakket-, expres- en vrachtlogistiek onder één dak aan. Dagelijks vervoeren wij de kostbare goederen van duizenden Nederlandse klanten naar zakelijke ontvangers en particulieren met een snelle doorlooptijd en een uitstekende afleverkwaliteit.
- De GLS Group verzorgt voor meer dan 200.000 klanten betrouwbare, hoogwaardige pakketdiensten en biedt deze aan via eigen bedrijven en netwerkpartners in 41 Europese landen. Daarnaast is GLS actief in Canada en aan de westkust van de Verenigde Staten en is via samenwerkingscontracten verbonden met de hele wereld. We deliver!
- De vijf kernwaarden van GLS
- Betrouwbaarheid:
- Een stabiel netwerk met uniforme kwaliteitscontrole.
- Zekerheid:
- Hoge beveiligingsnormen en doorlopende controles.
- Transparantie:
- Volg elke stap van uw zending via onze Track & Trace.
- Flexibiliteit:
- Lokaal aanwezig om voor u de juiste oplossing te vinden.
- Duurzaamheid:
- Aandacht voor onze medewerkers, de maatschappij en het milieu.
Contact info
Netherlands
- www.gls-netherlands.com
3.9
Great
633K reviews
Asks customers to review
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Excellent and clear communication
Excellent and clear communication, faster delivery!! I will recommend this website. Congratulations team!!
29 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Worst delivery service
Worst delivery service. They made it difficult to get in touch whenever there were complaints. Just look at the Trustpilot reviews from Austria and Germany. It’s getting worse and worse. No interest in improvement.
28 July 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
I was at home but delivery guy didn't…
I was at home but delivery guy didn't came up my door ..he left my parcel at building door ..I opened the building door but he left the parcel there..I don't like this..
28 July 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
I’m extremely grateful for the delivery…
I’m extremely grateful for the delivery driver who went above and beyond to help me. I accidentally got locked out when my door shut behind me, and he kindly stepped in and helped me retrieve my keys. His quick thinking and willingness to assist truly made a stressful situation much easier. On top of that, the package arrived perfectly. Really appreciate the excellent service—thank you so much!
22 July 2026
Unprompted review
Inappropriate driver and broken package contents
Despite having FRAGILE written in BIG, BOLD LETTERS along with the SYMBOL for fragile taking up half of the side of the package (the other half was shipping information), stuff inside came broken and soaking. The delivery driver was also creepy and whistled me, as I opened the door right after waking up and didn't want my package to go to the neighbors or a pick up point (heavy package). I opened the door in my pyjamas (everything that should be covered was covered, as if the clothes one wears should be any reason for the inappropriate behavior regardless) and the delivery driver stared at my cropped shirt, smirked, then whistled and said something I didn't understand in a tone that men have while making inappropriate jokes. Not a horrible delivery, just a tedious cleanup of everything in the package my family sent me and an unsettling delivery guy.
28 July 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
We ordered pick up of items from Neelevat ,Rotterdam
We ordered pick up of items from 09/07/2026 from NL warehouses Neelevat ,Rotterdam (tracking 96880217986; 96880217987). Also gave order pick up number. No collection until today no explanation no reaction. Totally unreliable in that sense.
10 July 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
The worst shipping company
The worst shipping company. They're irresponsible; if you're not home, they mark your package as delivered, but it's not true. They don't leave any notes about where your package is, and they don't update the tracking information.
28 July 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
Repeated lost packages
I always have delivery problems with GLS in Amsterdam. They don’t deliver home, they take the package directly to a mailbox, which is usually full and cannot be delivered. After that, the package goes missing. It’s the second package lost in the last 8 weeks. No customer service, no explanations. Just another lost package that cannot be traced. Awful experience.
28 July 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
The worst delivery company I have…
The worst delivery company I have experienced. Parcels get not delivered, no updates regarding the parcels, no customer service, and the whole Dutch website is just not working (only the international one, well partially).
28 July 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
Always great and useful.
27 July 2026
the package was thrown onto the floor…
the package was thrown onto the floor and damaged i am amazed that this can be done so when i was clear that there were stickers on the box stating it was FRAGILE
i now have 3 damaged necklaces
27 July 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
The package arrived on time and the…
The package arrived on time and the delivery person handed it to me at my apartment instead of leaving it downstairs in the building I live.
27 July 2026
Best delivered
I had a great experience because my package was delivered to me at my door step and the deliver person was so kind.
27 July 2026
Everything was smoothly
Everything was smoothly. Thank you. Delivery was from Croatia to NL.
27 July 2026
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