GLS communicated the delivery time and arrived exactly as advised. The driver was very friendly and offered to keep a look-out for a missing box since we only received 2 of 3.
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See what reviewers are saying
I received some parcels with holes and ripped cardboard. What was really not great was the way the (heavy) parcel was dropped on the ground, so much so that i had to ask the driver to please be carefu... See more
‘Tried’ multiple times to deliver my package to the location, there was no room voor my package so they keep taking it back to the sorting centre. Now it Saturday and I won’t get my package until Mond... See more
Company replied
I had a great experience with GLS. I received my delivery today, and the package was delivered safely in front of my apartment door. The delivery driver was professional, hardworking, and clear... See more
Company details
Information provided by various external sources
GLS Netherlands
Written by the company
- GLS Netherlands is onderdeel van de GLS Group en biedt pakket-, expres- en vrachtlogistiek onder één dak aan. Dagelijks vervoeren wij de kostbare goederen van duizenden Nederlandse klanten naar zakelijke ontvangers en particulieren met een snelle doorlooptijd en een uitstekende afleverkwaliteit.
- De GLS Group verzorgt voor meer dan 200.000 klanten betrouwbare, hoogwaardige pakketdiensten en biedt deze aan via eigen bedrijven en netwerkpartners in 41 Europese landen. Daarnaast is GLS actief in Canada en aan de westkust van de Verenigde Staten en is via samenwerkingscontracten verbonden met de hele wereld. We deliver!
- De vijf kernwaarden van GLS
- Betrouwbaarheid:
- Een stabiel netwerk met uniforme kwaliteitscontrole.
- Zekerheid:
- Hoge beveiligingsnormen en doorlopende controles.
- Transparantie:
- Volg elke stap van uw zending via onze Track & Trace.
- Flexibiliteit:
- Lokaal aanwezig om voor u de juiste oplossing te vinden.
- Duurzaamheid:
- Aandacht voor onze medewerkers, de maatschappij en het milieu.
Contact info
Netherlands
- www.gls-netherlands.com
3.9
Great
632K reviews
Asks customers to review
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Bad experience
The order is arraived, but i must stay hom to get it. Was so bad beceuse when its delivered to sorting center I trayed to get it i a GLS servicepoint, but they don't have this option yet. And when you track the ored you find alot of information that has nothing to do with your order, only for marketing.
31 July 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
My package was clearly left in a safe place …
My package was clearly left in a safe spot at my door. Thankyou so very much for coming down my little lane .
31 July 2026
damaged product
31 July 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
The most terrible delivery company!!!
Just giving 1 star because I cannot chose Zero. This is the worst delivery company you can ever use.
They brought my package when I was not home and instead of leaving with a neighbor or a nearby shop I saw in the app that it went "to the depot" , but they don't say where it is and if I should go there.
Then after 2 days the same thing: they come to my place when im at work and leave again a note with a code.
I check the app and once again it went to their deposit.
And it keeps like this for a couple weeks!!!
Once I chose a parcel shop in their app and when I went there, the shop owner said they dont work with GLS! Pffff
Besides they have no telephone or chat, so no communication is possible.
I had already 3 times problems with this terrible company! Always a nightmare.
So if an online shop uses GLS i do not buy there!
Go FIX your System for God sake!!!!!
1 July 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
Good delivery 👌
30 July 2026
I was home all day and my bell did not…
I was home all day and my bell did not ring. Instead I found my package downstairs in the public entryway. Packages often get stolen this way, so this is not at all okay.
30 July 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
I got the parcel earlier than expected. Fits well. I strongly recommend
Got parcel earlier than expected, fits well
29 July 2026
The package arrived extremely damaged
The package arrived extremely damaged. Luckily, it only contained clothes and nothing fragile or breakable. Otherwise, the contents would likely have been damaged as well.
27 July 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Package not delivered
I changed my plans for the day to make sure I am home for the delivery as per the time slot given by the GLS tracking because I live on a really busy street and this was an important package. And then I get a notification saying the package has been delivered. Where? I have no clue.
30 July 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
First you wait seven days for your…
First you wait seven days for your package to be delivered. Then you walk 20 minutes to pick it up — and the locker is completely empty.
GLS actions so far: absolutely nothing
Wish could put “-“ before one star
29 July 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
The package arrived in good state
The package arrived in good state. The delivery was planned on the day at latest 14:00 and it arrived at around 19:30, changing every 30 minutes. Not ideal when the day is planned around a 14:00 delivery.
28 July 2026
Excellent and clear communication
Excellent and clear communication, faster delivery!! I will recommend this website. Congratulations team!!
29 July 2026
Worst delivery service
Worst delivery service. They made it difficult to get in touch whenever there were complaints. Just look at the Trustpilot reviews from Austria and Germany. It’s getting worse and worse. No interest in improvement.
28 July 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
I was at home but delivery guy didn't…
I was at home but delivery guy didn't came up my door ..he left my parcel at building door ..I opened the building door but he left the parcel there..I don't like this..
28 July 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
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