Glasses Direct Reviews 

My varifocal glasses arrived 6 days after ordering and work well. The service was very good with my prescription being checked and processing begining the day after my order. My only issue was trying to do the pupil distance. I could not get the online app to do it but was able to do the selfie. Would definitely reccomend Glasses direct to others.

Quick service

Very good. The customer service team very helpful with my order. I just wish I had known and use the service before.

Excellent service. my glasses came within a week and were absolutely perfect. The sizing, lens and frame were all perfect and excellent quality.

The site was very easy to navigate, with clear instructions for each step. Was kept informed of progress throughout and received the glasses in less than a week.

Ordered a pair of prescription sunglasses back in July. As the delivery date approached I got a "Due to an unforeseen technical issue, we are currently experiencing delays with some orders" email wait 72 hours for an update. They then suggested cancelling the order and offered a 99% discount on another order.

Roll forward to the delivery date. Exact same email.

My first experience using this company. There will not be a second.

I don't actually believe they had any intention to deliver the 99% discounted glasses and hoped I would just go away.

If you want a reliable company that actually full-fills their orders. Look elsewhere.

It was cheap and the glasses seem a good quality

Very easy process,quality glasses for the price

The glasses were easy to order and i didn't have to wait as long as i thought I would. The price was very reasonable also

Cant be beaten on price for quality glasses - just sent them my opticians prescription and within a week they were back

Re:Order- 100611663-1/2-2/2 CRM:020810988A follow on from my previous review of one star. I looked for a minus one for the follow up sequel from Glasses direct but have to settle for one star again.
31.7.26My email to Glasses Direct.
Dear team,Just tried my new reading glasses.Can’t see to read through them. You have in error dispensed distance glasses not reading glasses.
3.8.26. Glasses Direct response to me. 
We completely understand your concerns regarding receiving the incorrect lenses and the impact this has caused. We are sorry that your experience has not met the level of service you expected from us. As discussed, we have arranged a return for your glasses so that a full refund can be processed. A return label and instructions have been provided for you.
7.8.26 ditto. after I clarified that my prescription contains both reading and distance prescription-clearly marked and in error they have  used distance for my readers.
Glasses Direct.-I've carefully reviewed your order, and I can confirm that both pairs were ordered and supplied as single vision reading glasses. Single vision lenses are designed for one specific task only, such as reading or distance vision, and in this case, both pairs were made to your reading prescription. That said, I completely appreciate that this wasn't the outcome you were expecting, and I understand why you're upset, particularly as you've explained that you don't have the funds to place another order. While the glasses were made in line with the order submitted, we'd still like to help resolve this as fairly as possible. As previously advised, we're happy to accept the return of both pairs for a full refund.  As a gesture of goodwill for the inconvenience caused, we'd also like to offer you a unique 50% discount code to use on a new order. This will allow you to reorder the correct glasses at a significantly reduced price.
10.8.26- I accepted the 50% code to offset the inconvenience caused by their lab. error.
Glasses Direct: 12.8.26. New response. 
I’m sorry for the confusion around the discount that was discussed. I’ve reviewed the case and also checked this with our team to make sure we’re giving you the correct information.  We understand that you were expecting the 50% discount for reordering your glasses. However, after reviewing the order, we’ve confirmed that both pairs were ordered as reading glasses through as placed. As there doesn’t appear to be a fault with the glasses themselves, we’re unable to apply the 50% discount in this case.

Unbelievable. The returned glasses are clearly distance glasses not reading glasses yet they deny the lab error  liability and in effect are accusing me of being a cheating liar, Can Customer Service show any lower regard for their customers than this?

Very easy to order. I had ordered the wrong colour so phoned to change it. It was not a problem done with ease and correct colour ordered. My glasses came in 6 days well packaged and I can now see perfectly. Will definitely use again

Very easy website to use and goods arrived a lot quicker than expected great service

Great company, although price has gone up a bit but glasses are good and I wear varfocal lenses and measurements are always taken correctly.

Had used Glasses Direct a few years ago and they got my order very wrong. But decided to give them another chance, as my wife buys regularly from them and is full of praise for them.
I wanted a cheap pair of reading glasses, for everyday use. And I wanted to treat myself to a nice designer pair as well.
In a chat with the company online, I was steered towards Oakley frames, having dead straight stems,that sit comfortably above my hearing aids.
With the £9 frame, I added UV blocking and blue light and scratch resistant coating.
On the Oakley glasses I went for the reactive lenses in blue to match the frames, which included UV protection and scratch resistance coating.
At exactly the same time I was building an identical Oakley set on a well known high street opticians site.
I saved £140 on the Oakley glasses with Glasses Direct.
They arrived within 7 days by royal mail and are absolutely perfect.

Good choice of glasses - good search engine

Liked quick delivery, but it was not clear that it was necessary to add ADD value to the initial figure to gain correct prescription.