Navigating the various monthly deals to find one that gives a good discount for your chosen frames and lenses takes a while, hence a fair delay in placing my order. Working out your pupillary distance... See more
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Review summary
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First time I have bought glasses online and I would definitely buy again from Glasses Direct. Absolutely delighted with my new single vision computer glasses, wore them for 9 hours straight at work t... See more
Digital try on images were accurate when compared with trying on via the home trial. Ordered glasses arrived really quickly and prescription was correct (first time ordering online so was slightly ner... See more
My varifocal sunglasses purchased 15 months ago suddenly went cloudy. I phoned customer services and explained the situation and Lloyd immediately assured me that (as they were within the 2 year guar... See more
Company details
About Glasses Direct
Written by the company
Trusted by over 3 million customers, Glasses Direct was founded in 2004 as the result of one man’s idea to make affordable, high-quality glasses more accessible for everyone. Fast forward a couple of decades later, and we are now the UK’s most popular online prescription glasses retailer, offering customers an average saving of 49% compared to the high street.
With over 1,200 frames available in all shapes, colours and styles, there is something to suit everybody.
With over 1,200 frames available in all shapes, colours and styles, there is something to suit everybody.
Who We Are
Written by the company
- We are UK's most popular online glasses store. With 120-day no-quibble returns, on-site fully qualified opticians and a full customer service team ready to answer any questions, you’re in good hands!
- The Team
- You can relax knowing your eye care is in the best hands. We have 9 qualified opticians that check through all orders and prescriptions to make sure everything is in order. Furthermore, our friendly and helpful customer service team are always on-hand, ready to answer any questions. They help customers with a range of queries, including those regarding prescriptions, lenses and even style advice! All of our glasses are checked and dispatched from our warehouse in Nottingham.
Free 120 day returns
You can return your glasses to us and get a full refund within 120 days of your purchase - no questions asked. Even if you simply didn't like how they fit!
Contact info
Glasses Direct Customer Services, 25th Floor, City Tower, Piccadilly Plaza, M1 4BT, Manchester, United Kingdom
- 01793 746601
- ask@glassesdirect.co.uk
- www.glassesdirect.co.uk
Get 2 pairs of glasses from £15!
4.7
Excellent
282K reviews
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Super easy to order
Super easy to order, glasses arrived in under a week and really good value for money
15 August 2026
I had an issue which was resolved…
I had an issue which was resolved quickly and without fuss , great service and customer care
15 August 2026
Excellent service and quality
I have used this company for many years now without any problems. Prices are very competitive considering the quality. Providing your prescription information is easy, description of the lenses and the sizes of the frames you are ordering are very clear and delivery has always been very good. Excellent all round.
15 August 2026
May use AI-assist with repliesRead more
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Overall good but I still haven’t…
Overall good but I still haven’t received my second pair of glasses over a week later when both pairs were the same prescription and ordered at the same time
12 August 2026
Reply from Glasses Direct
Dear Caron,
We hope this message finds you well. We sincerely apologize that you are still waiting for your second pair of glasses, especially as both pairs were ordered at the same time and have the same prescription. We completely understand how frustrating and disappointing this delay must be, and this is certainly not the level of service we strive to provide.
Please check your inbox later today for more information on how we can address this concern and provide an update on your second pair.
Rest assured, we are here to support you throughout this process. Should you need any further assistance, do not hesitate to reach out. Your satisfaction is our top priority.
Once again, we deeply apologize for the inconvenience and frustration caused by the delay.
Warm regards,
Team Glasses Direct
Can't fault Glasses Direct
Can't fault Glasses Direct. Used them before. This time bought Designer ones. Still at a good price. Fit perfect. Didn't wait long for delivery. Would use them again for sure. Send your prescription. Easy process.
15 August 2026
i dont often review but i was so…
i dont often review but i was so impressed with there service i had to got glasses for my self and my wife but had a problem with my wife not sure if i filled her prescription [n right got in touch and was no problem emailed them a copy of my wifes prescription they sent me another pair no no questions i just had to send the others back on pre paid they emailed me great service would recommend glasses direct
9 August 2026
Great price easy to order loved the…
Great price easy to order loved the the products, would have preferred if they had sent me 2 pairs of the same colour and they didn't have stock of the 2nd pair I ordered, but they did offer me a discount on my next order 😀
14 August 2026
Love my new glasses
Love my new glasses. Just used the try now to select shape and size and it worked brilliantly. Really fast service to.
14 August 2026
Glasses arrived promptly
Glasses arrived promptly. I was pleasantly surprised that my varifocals were accurate. Email query was dealt with by pleasant lady
9 August 2026
!ove these glasses and am thinking of…
!ove these glasses and am thinking of ordering another pair
14 August 2026
Efficient and helpful apart from the…
Efficient and helpful apart from the length of time in can take to speak to a person.
10 August 2026
Good service ,
14 August 2026
Good service good value
Good service good value
Kept informed through out process and responded to emails in a friendly informative way, not just standard email replies. Glasses excellent value for money compared to high street options
11 August 2026
Excellent service as usual
Excellent service as usual. The only feedback would be that the site should include mirrored lenses packages like other sites.
11 August 2026
Great quality glasses
From start to finish what an excellent service. Its great to order a choice of frames to choose from, they came quickley. Then its easy to add your perscription and order. Glasses arrived in a few days and i am very very pleased. Great quality great price great service thats what customers want. Thank you glasses direct
11 August 2026
Happy eyes
Glasses were excellent quality and they updated me on a regular basis.
When l spoke to tem by phone they were exceptionally helpful {a real person)
11 August 2026
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