Gigs and Tours Reviews 

36,414
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Once you have created an account, getting tickets is a simple process and you can get alerts for all your favourite stars so you don't miss out. Great customer service too if you ever have a problem.

Company replied

Rated 5 out of 5 stars

Once the phone lines opened,dead on 10am,the booking process was straight forward. One thing that would have been useful, on the venues seating plan it would be good if the prices were quoted beside t... See more

Company replied

Rated 4 out of 5 stars

The site was easy to navigate, so by that I mean find the gig I wanted to attend. The process of buying tickets was straight forward with prices and booking fees clear. The one problem I did have was... See more

Company replied

Rated 4 out of 5 stars

Straightforward pre sale able to pay via PayPal no problems whatsoever Only reason for 4 stars was the add on fees These really should be part of the ticket price now it’s all done digitally in my... See more

Company replied

Company details

  1. Event Ticket Seller

Written by the company

Here you’ll find the most up to date news and tickets for some of the UK’s most prestigious music events including Country to Country, Neighbourhood Weekender and Sounds Of The City. We have presented tours for some of the greatest acts around including; Oasis, Take That, Foo Fighters, Coldplay, Peter Kay, Billie Eilish, The Killers, Arctic Monkeys and Little Mix, amongst many others! For any customer services queries please contact us here: http://gigst.rs/customerservice This link also allows you to track the status of your tickets.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

36K reviews

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4.4

All reviews

(36,414)

5,628 reviews in the last 12 months

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Rated 5 out of 5 stars

Super easy to secure tickets

Super easy to secure tickets, got straight in after queuing and tickets were easy to find and buy.

24 June 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello, Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 5 out of 5 stars

Another quick & easy experience ..

Another quick & easy experience for Royston Club & Blossoms tickets.
Many thanks as always Gigs & Tours.
You help me to rock 😋

24 June 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello, Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 3 out of 5 stars

First Name

It kept asking me to give a first name when I payed with Apple Pay, but no box was available for first name? Rather weird and had to use another payment method to secure my ticket!

24 June 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Sorry to hear this. We are glad you have secured your tickets now and we hope you have a great time at the gig! ^M

Rated 5 out of 5 stars

Brilliant

Great work from day 1

21 June 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello, Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 5 out of 5 stars

Buying tickets

Easy to access, bought tickets, checked out within minutes

24 June 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello, Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 3 out of 5 stars

Tricky to navigate for presale but got…

Tricky to navigate for presale but got there in the end. Wow the add-ons over tge basic ticket price are high!

24 June 2026
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Reply from Gigs and Tours

Hi, thanks for your feedback and sorry you're not happy with the fees. We aim to be as transparent as possible with where and when they are charged, detailed why the cost is in place.
We feel we operate a fair pricing strategy in line with industry standards, but thank you again for your comments which we have taken on board. Thanks ^M

Rated 1 out of 5 stars

So many issues with paying with Google…

So many issues with paying with Google pay. On mobile. Terrible UI from 90s. I finally got the ticket but had to open my grand old pc to get it. Terrible service. Wake up it's 2026.

24 June 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Sorry to hear this please log in here - https://www.gigsandtours.com/customerservice where you can submit an online form to our team. Thanks ^M

Rated 5 out of 5 stars

Gigs n Tours Ticket Buying

Gigs n Tours are always straightforward and easy to book tickets with

24 June 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello, Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 1 out of 5 stars

Awful customer service

Awful customer service, I purchased tickets for my daughter not realising the show was an 18+ event, contacted them immediately but they insisted no refund. Will be avoiding booking from them in future

24 June 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Sorry to hear this. All age restrictions for shows are stated on the ticket in the purchasing process. You can log in here - https://www.gigsandtours.com/customerservice if you wish to sell your tickets. Thanks ^M

Rated 5 out of 5 stars

Really great site that’s easy to use

The site is so easy to use and the ticket sale reminders work really well. The ticket queueing section is definitely the least ‘stressful’ area in relation to other ticket sellers, keeps you updated with clear instructions 😀

24 June 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello, Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 1 out of 5 stars

shit

constant problems

24 June 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Sorry to hear this. For any query's you can log in here https://www.gigsandtours.com/customerservice to submit an online query form to our online team. We still hope you have a great time at the show. Thanks ^M

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