Gigs and Tours Reviews 

36,427
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 6,139 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the booking process is entirely straightforward, and they find the website very simple to navigate. Many people also appreciate receiving quick purchase confirmations and noting that their requested tickets arrive promptly after payment. However, some reviewers were not happy with the booking system, noting that the strict time limit to complete purchases felt a bit too short or caused sudden unexpected timeouts. A few other consumers also felt that the specific details regarding when and how actual tickets would finally be dispatched were not entirely clear.

What people talk about most

Website

Customers consistently note ambiguous experiences with website navigation and functionality. While many... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the website is easy to navigate, fast,... See more

Booking process

Clients share positive opinions on booking_process, highlighting that purchasing tickets is generally... See more

Order

Customers had positive experiences with order placement, praising the easy and straightforward purchasing... See more

Service

Consumers find service to be positive, highlighting quick, easy, and professional booking experiences.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Tried to get Paul Heaton tickets for Plymouth,presale no luck, main sale still no luck really disappointed as I need a seat Then yesterday I received a message saying some tickets available again s... See more

Company replied

Rated 4 out of 5 stars

The site was easy to navigate, so by that I mean find the gig I wanted to attend. The process of buying tickets was straight forward with prices and booking fees clear. The one problem I did have was... See more

Company replied

Rated 4 out of 5 stars

I would have given Gigs and Tours 5* but my time ran down before my payment went through and I had to start all over again. My tickets were not then available, but fortunately, others were. Many sites... See more

Company replied

Rated 4 out of 5 stars

I had presale access via the artist, but the access code didn't work until about 15 mins after the onsale time. Stressful at the time, but eventually managed to get tix after multiple attempts using... See more

Company replied


Company details

  1. Event Ticket Seller

Written by the company

Here you’ll find the most up to date news and tickets for some of the UK’s most prestigious music events including Country to Country, Neighbourhood Weekender and Sounds Of The City. We have presented tours for some of the greatest acts around including; Oasis, Take That, Foo Fighters, Coldplay, Peter Kay, Billie Eilish, The Killers, Arctic Monkeys and Little Mix, amongst many others! For any customer services queries please contact us here: http://gigst.rs/customerservice This link also allows you to track the status of your tickets.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

36K reviews

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Asks customers to review

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4.4

All reviews

(36,427)

5,641 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant

Great work from day 1

21 June 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello, Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 5 out of 5 stars

Buying tickets

Easy to access, bought tickets, checked out within minutes

24 June 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello, Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 3 out of 5 stars

Tricky to navigate for presale but got…

Tricky to navigate for presale but got there in the end. Wow the add-ons over tge basic ticket price are high!

24 June 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hi, thanks for your feedback and sorry you're not happy with the fees. We aim to be as transparent as possible with where and when they are charged, detailed why the cost is in place.
We feel we operate a fair pricing strategy in line with industry standards, but thank you again for your comments which we have taken on board. Thanks ^M

Rated 1 out of 5 stars

So many issues with paying with Google…

So many issues with paying with Google pay. On mobile. Terrible UI from 90s. I finally got the ticket but had to open my grand old pc to get it. Terrible service. Wake up it's 2026.

24 June 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Sorry to hear this please log in here - https://www.gigsandtours.com/customerservice where you can submit an online form to our team. Thanks ^M

Rated 5 out of 5 stars

Gigs n Tours Ticket Buying

Gigs n Tours are always straightforward and easy to book tickets with

24 June 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello, Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 1 out of 5 stars

Awful customer service

Awful customer service, I purchased tickets for my daughter not realising the show was an 18+ event, contacted them immediately but they insisted no refund. Will be avoiding booking from them in future

24 June 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Sorry to hear this. All age restrictions for shows are stated on the ticket in the purchasing process. You can log in here - https://www.gigsandtours.com/customerservice if you wish to sell your tickets. Thanks ^M

Rated 5 out of 5 stars

Really great site that’s easy to use

The site is so easy to use and the ticket sale reminders work really well. The ticket queueing section is definitely the least ‘stressful’ area in relation to other ticket sellers, keeps you updated with clear instructions 😀

24 June 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello, Thank you for your review. We hope you have a great time at the gig! Thanks ^M

Rated 1 out of 5 stars

shit

constant problems

24 June 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Sorry to hear this. For any query's you can log in here https://www.gigsandtours.com/customerservice to submit an online query form to our online team. We still hope you have a great time at the show. Thanks ^M

Rated 3 out of 5 stars

I was the lead booker for five other…

I was the lead booker for five other ladies and myself. From booking the tickets to arriving at our seat we had not an issue everthing went smoothly. We were sat in bloc 323 seats 562/567 row 13 unfortunately in front of us row 12 sat 4 women that stood through the whole concert. When they were politely asked if they would sit down for the quieter songs, we were met with abuse and disgusting language. When the concert was over on exciting our seats one of the women threw water over three of us drenching us through. A brilliant evening spoilt by these obnoxious women.

20 June 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , We are sorry to hear this took place at the event. We always recommended seeking assistant from a member of staff at the venue for future events so this type of behaviour can be avoided. We still hope you managed to have a good time at the gig! Thanks ^M

Rated 5 out of 5 stars

Easy purchase of tickets

The site was easy to use and gave good options. I purchased 2 tickets and it was so easy to do.

23 June 2026
Gigs and Tours logo

Reply from Gigs and Tours

Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M

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