Gibbs Gillespie Reviews 

514
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers had a great experience with this company. Customers frequently praise the staff members for being exceptionally professional, helpful, and supportive throughout all property viewings and sales negotiations. People also appreciate the smooth and stress-free user experience delivered by the team, noting that agents make the entire moving process much easier. Some reviewers were not happy with the customer service provided, specifically mentioning slow response times and ongoing difficulties in getting timely property updates. Consumers additionally noted that poor communication channels and prolonged administrative delays sometimes made dealing with general accounts rather frustrating and deeply disappointing overall.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note ambiguous experiences with service. While many reviewers praise the professional,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying dramatically across... See more

Response time

Customers had ambiguous experiences with response time, reflecting a high level of disagreement. Many... See more

User experience

Reviewers mention positive feedback about user experience, noting that the entire process is smooth,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My first time experience to let my house . I first visited Gibbs-Gillespie Uxbridge branch by myself without any recmendation and/or advice. From the beginning letting manager started nice talks with... See more

Company replied

Rated 4 out of 5 stars

I sold my flat in W5 through Gibbs Gillespie, and the whole process ended up being far more complicated and lengthy than I expected. The market climate was tough, and I lost buyers along the way... See more

Company replied

Rated 5 out of 5 stars

I can’t be grateful enough to Leah and the team at the Gibbs Gillespie Ealing Broadway office. Leah truly moved heaven and earth and did everything possible to get my sale to completion - without her,... See more

Company replied

Rated 5 out of 5 stars

Can't say enough in praise of Aqib. Commenting as a buyer rather than a seller, Aqib went above and beyond including working out of hours to provide help and support from offer through to completion a... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Maintenance
  3. Property Management Company
  4. Real Estate Appraiser
  5. Real Estate Consultant
  6. Real Estate Surveyor

About Gibbs Gillespie

Written by the company

Over the last 30 years Gibbs Gillespie has grown from a single office in Ruislip to be one of the most successful estate agents in London, Hertfordshire and Buckinghamshire, with a network of 17 offices. Our continued success is down to three things: our customers, our staff and our passion for property.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Gibbs Gillespie customers can get everything they need under one roof.

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Written by the company


Contact info


4.1

Great

TrustScore 4 out of 5

514 reviews

5-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(514)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with the service

We were very happy with the service from everyone at Gibbs Gillespie in Northwood. They were friendly, responsive and genuine. I would definitely recommend them to others and would use them again.

14 March 2025
Unprompted review
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Reply from Gibbs Gillespie

Dear M

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Impeccable Customer Service

Sam is amicable and has integrity. He is knowledgeable and realistic. His customer service is high quality. G-G colleagues seem to cooperate and coordinate effectively working well as a team.

3 March 2025
Unprompted review
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Reply from Gibbs Gillespie

Dear Dr Patel

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Sam a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Made it eventually....................

Great help from Lucy in GX and then especially from Ameeta who helped the completion and suggested the excellent removal company.

11 March 2025
Unprompted review
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Reply from Gibbs Gillespie

Dear Peter

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Ameeta and Lucy a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Exceptional Experience

The team at Gibbs Gillespie in Ealing Broadway were an absolute dream to work with - always on hand to help, with exceptional communication. Thank you to Rohan & Luke, but an even bigger thank you to the star of the show - Leah Verasammy! Having now successfully secured a gorgeous 1 bed flat, Leah made the whole process extremely smooth. I would recommend these estate agents to anyone looking to sell or buy! A very professional experience.

5 March 2025
Unprompted review
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Reply from Gibbs Gillespie

Dear Matt

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Luke & Rohan a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Gibbs Ruislip 5*

Sam, Gavin, and Luca at Gibbs Gillespie Ruislip provided an exceptional service throughout the sale of our property. Their professionalism, clear communication, and proactive approach made a potentially stressful process smooth. We particularly appreciated their insightful market knowledge and dedication to achieving the best possible outcome. They were always responsive and genuinely cared about our needs. Highly recommended.

1 February 2025
Unprompted review
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Reply from Gibbs Gillespie

Dear Oliver

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Luca, Gavin and Sam a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Gibbs Gillespie did a fantastic job…

Gibbs Gillespie did a fantastic job selling my home in Harrow. I received an acceptable offer within 2 weeks of listing. Clear communication and implemented my requests for specific details on the listing details. They provide a great after sales support too, ensuring your buyers proceed without delays. Would highly recommend.

21 February 2025
Unprompted review
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Reply from Gibbs Gillespie

Dear Kenan

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 1 out of 5 stars

Slow and hang onto your money.

Slow and hang onto your money.

My mum used this company as an agent to manage this property. When they want something from you they expect it instantaneously. But………..when it comes to returning money that is not theirs, they drag their feet and take a very long time.

I have found the attitude of Mima Begum to be astounding, now having to raise a formal complaint to get things moving along.

I value my time and I feel it’s being unnecessarily wasted by Gibbs Gillespie.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Great service

This is a well deserved 5 stars. There is nothing wrong that I can say about my whole experience. The whole process was quick and the team were very professional. Special thanks to Aqib and Irene (the move manager).

24 February 2025
Unprompted review
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Reply from Gibbs Gillespie

Dear Customer

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Aqib a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Aqib was very helpful in this very…

Aqib was very helpful in this very stressful time of moving and buying he was there for us when we need to talk.and gave us a lot of good advice. All so would like to thank Rebekah for her help.
Thank you very much Aqib for your support
Sinclare family

20 February 2025
Unprompted review
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Reply from Gibbs Gillespie

Dear Colin

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Rebekah & Aqib a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Had a great viewing with Harry Rai at…

Had a great viewing with Harry Rai at Hurricane Court. He was very friendly and professional and answered all my queries about the property.

19 February 2025
Unprompted review
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Reply from Gibbs Gillespie

Dear Yeechin

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Harry a 5 star rating!

Many thanks
Customer Care Team

Rated 4 out of 5 stars

Aqib smoothed a painful process

Aqib was very helpful and patient in particular with regards poor communications coming from multi solicitors in a 3-property transaction.

18 February 2025
Unprompted review
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Reply from Gibbs Gillespie

Dear David

We are very happy Aqib provided you with a positive customer experience.

Kind regards
Customer Care Team

Rated 1 out of 5 stars

Poor Communication from Gibbs Gillespie

I recently had a very disappointing experience with Gibbs Gillespie. I arranged a viewing for a property in Eastcote for last Wednesday, but I got 15 minutes late. Upon arriving, I found that the representative who was supposed to show me the property had already left. There was no call or notice before this, and the only contact number I had was a voicemail.

I called their office afterwards, expressing my continued interest in the property and requesting further details. They assured me that they would send the information via email. However, it has now been five days, and I have yet to receive any information. I am extremely disappointed with the lack of communication and the time I wasted on this viewing.

15 January 2025
Unprompted review
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Reply from Gibbs Gillespie

Dear Harrison

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 1 out of 5 stars

Northwood Gibbs Gillespie

My experience with Gibbs Gillespie's Northwood branch was extremely disappointing. It took them two months to return our deposit after we vacated the property, despite our landlord confirming there were no issues.

We had already submitted a vacate form, which included all the necessary bank details for the deposit return. Despite this, I sent a few follow-up emails that were completely ignored. When I called their office, I was told to complete a deposit release form—information they could have easily conveyed earlier. After submitting this form promptly, there was still no response to my emails or confirmation of the deposit being processed.

I had to call again, send even more emails, and eventually visit their office in person before anything was done. Even after all this follow-up, they still took nearly a month after receiving the deposit release form to return the deposit.

This same branch repeatedly called us during our tenancy asking for 5-star Google reviews, yet when it came to fulfilling basic responsibilities, they were completely unprofessional and unresponsive. I would strongly recommend avoiding Gibbs Gillespie if you value clear communication and efficient service.

2 January 2025
Unprompted review
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Reply from Gibbs Gillespie

Dear Burak

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Monil Patel of Gibbs Gillespie services…

Monil Patel of Gibbs Gillespie services for letting were excellent. He was professional in dealing with me and responded timely to any queries raised. Positive outlook and professional advise given.

10 January 2025
Unprompted review
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Reply from Gibbs Gillespie

Dear Arvind
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Monil a 5 star rating!

Many thanks
Customer Care Team

Rated 4 out of 5 stars

Brilliant team who are very attentive…

Brilliant team who are very attentive and transparent. Really feel like we’re being delivered a service that puts our needs first.

Simeon especially has been amazing and look forward to working with him further.

24 December 2024
Unprompted review
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Reply from Gibbs Gillespie

Dear Leanne

We are very happy Simeon provided you with a positive customer experience.

Kind regards
Customer Care Team

Rated 4 out of 5 stars

Efficient and friendly

Efficient and friendly

19 December 2024
Unprompted review
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Reply from Gibbs Gillespie

Dear Mr Baum

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Helpful office and priceless move manager!

I found the Ruislip office to be very communicitave and helpful throughout the process. Our estate agent, Peter West, was happy to explain decisions and their reasoning in depth with me, as I have a lot of experience with estate agents and have been burned more than once.
Luca hs been utterly priceless! I couldn't understand why we were allocated a Move Manager, but throughout this process of probate and inept solicitors he's has effectively been hearding cats, and keeping everything moving! He as been open, communicative, persistent and patient and very much recommended!

13 December 2024
Unprompted review
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Reply from Gibbs Gillespie

Dear J Steer
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Luca and Peter a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Lettings Manager Bracanto profiles/discriminates Black men!

Mr. Bracanto [Lettings Manager] is not a "gentleman" thus not a man of honour, who appears to have common or garden racial-issues with Black men 🤔; Since this disingenuous person profiles then discriminates against the same per lettings-activities to wit - myself!? Hence a 14 day intention of Legal (discrimination) Action is winging its way to his office as I write ✍️ (sic)! If ANY OTHER people of colour has issues with this "man" per his discriminatory shenanigans please 🙏🏾 don't hesitate to post so that we might make this world a better place FOR ALL (sic)!?

3 December 2024
Unprompted review
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Reply from Gibbs Gillespie

Dear Number-One-Float-String

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We also take it very Seriously claims of Discrimination of any kind. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.

Many thanks
Customer Care Team

Rated 5 out of 5 stars

An amazing team who really go the extra mile

I had a really great experience selling my property with Gibbs Gillespie Ealing Broadway. Leah, Luke and Rohan are an amazing team who really go the extra mile. Always professional, helpful, knowledgeable and a real pleasure to work with. I highly recommend them.

9 December 2024
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Reply from Gibbs Gillespie

Dear Helena
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Leah, Luke and Roahn a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Recently purchased a property with Ginbs Gillespie

My husband and I recently purchased a property with Gibbs Gillespie and we had Leah Verasammy and Rohan Berry from the Ealing Broadway office help us each step of the way. From the beginning, they were responsive, helpful and went the extra mile particularly towards the end when there were a few road bumps that threatened to delay the completion of our purchase. Leah would make the extra effort, taking the initiative to call us and the sellers to find out exactly what the problem was from both sides and ensured that any miscommunication issues were resolved quickly so that we were not left without a place to live indefinitely. We would recommend them as sales managers and property agents!

6 December 2024
Unprompted review
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Reply from Gibbs Gillespie

Dear Hannah
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Rohan and Leah a 5 star rating!

Many thanks
Customer Care Team

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