So far I've spoken to Giant about organising them as my chosen PAYE partner for my contract for a public sector contract. So far my agent Mohamed Abdullahi has been very easily contactable, resp... See more
Company replied
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Review summary
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i spoke to Courtney this morning who was extremely nice and patient which you don't usually get on when speaking to customer service. He resolved my problem quickly and knew where to direct me. Than... See more
Company replied
Apart from the annoying Bot at the beginning of the support process, I found the support chat really helpful. Kristie Edwards was pleasant, knowledgable and efficient. It was a pleasure to work with... See more
Company replied
I spoke with Courtney today, I had a wonderful experience. couldn't be happier with the service I received from Courtney he was so helpful and patient helping me fill in my form today for my payroll.... See more
Company replied
Company details
Written by the company
Since 1992 giant have provided specialist, end to end workforce management software & support services to large and small recruitment agencies, internationally.
Contact info
Fourth Floor 90 High Holborn, WC1V 6LJ, London, United Kingdom
- 0330 024 0946
- hello@giantgroup.com
- www.giantpay.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Instructions are clear and concise
Instructions are clear and straightforward. The onboarding process is made really simple. For Nazul Ahmed.
24 July 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that you found the instructions clear and straightforward, and that Nazmul made your onboarding process simple and easy. We'll be sure to pass on your kind feedback to Nazmul.
Excellent Customer Service
I had a question regarding Insurance payments. Andre Davis responded immediately. He answered my question and offered further advice to help me understand what I was entitled to. I feel he went above and beyond to assist me.
23 July 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that Andre was able to answer your question promptly and provide clear, helpful guidance on your insurance payments. It's great to know they went above and beyond to support you. We'll be sure to pass on your kind feedback to Andre.
Easy to work and support is helpful
Easy to work and support is helpful
22 July 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're delighted to hear that you've found Giant easy to work with and that our support team has been helpful throughout your experience. We really appreciate your feedback.
Great Service
Asked for a copy of P60. Responded in a couple of hours with a password protected file. Brilliant service!
20 July 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that your P60 request was handled so quickly and securely. It's great to know you received the support you needed and had such a positive experience. We really appreciate your feedback.
Great onboarding by Victoria
23 July 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that Victoria made your onboarding experience a great one. We'll be sure to pass on your kind feedback to Victoria.
Really fast and easy onboarding…
Really fast and easy onboarding experience Sabahat Razaq was very helpful
17 July 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that your onboarding experience was quick and easy, and that Sabahat was so helpful throughout the process. We'll be sure to pass on your kind feedback to Sabahat.
Mostly good but 1 bad experience
Generally good with good customer service but 1 time didnt pay me and now in a payment dispute over 1300£.
Always write down what they say on calls
23 July 2026
Unprompted review
Reply from Giant Group
Hi Sam, sorry to hear about the dispute you have regarding your payment, we are aware that a senior manager has been in contact with you and is looking to get this resolved as soon as possible.
Great
Victoria made the onboarding process straightforward and was helpful throughout. Communication was clear, and everything was completed quickly.
22 July 2026
Unprompted review
Reply from Giant Group
It's great to know your onboarding experience was smooth from start to finish. We're pleased Victoria was able to provide clear communication and helpful support throughout, making the process straightforward and efficient. Thank you for taking the time to share your experience.
Very Fast
Once in contact via phone call Nazmul Ahmed handled everything smoothly regards to a contract the same day. Very fast service and kind staff.
22 July 2026
Unprompted review
Reply from Giant Group
We're so pleased to hear that Nazmul was able to resolve everything regarding your contract so quickly. Providing prompt, friendly support is exactly what we aim for, and it's wonderful to know you had such a positive experience. Thank you for taking the time to share your feedback.
Really easy to navigate and sign up to…
Really easy to navigate and sign up to thanks to Victoria Fortune.
22 July 2026
Unprompted review
Reply from Giant Group
We're delighted to hear that you found the sign-up process easy to navigate. It's great to know Victoria made the experience even smoother with their support. Thank you for taking the time to leave your feedback.
SABRINA JOSEPH
SABRINA JOSEPH , is a magnificent employee. I have the pleasure with talking with all week , kind helpful and very polite. Thank you for what you done for me this week Sabrina
Your sincerely
Kevin Crane
20 July 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that Sabrina provided such kind, helpful and professional support throughout the week. We'll be sure to share your thoughtful feedback with Sabrina – we're sure it will mean a great deal. Thank you for taking the time to leave your review.
Reply from Giant Group
Thank you for your review. We're pleased to hear that you found our system easy to use. We appreciate your feedback and are glad you had a positive experience.
It was a smooth and straightforward…
It was a smooth and straightforward onboarding process.
14 July 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're delighted to hear that you found the onboarding process smooth and straightforward. We appreciate your feedback and are glad you had a positive experience.
Sabrina Joseph was very helpful and…
Sabrina Joseph was very helpful and quick in resolving the issues I had regarding pay. Thanks again for the help I received.
20 July 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that Sabrina was able to resolve your pay query quickly and provide such helpful support. We'll be sure to pass on your kind feedback to Sabrina. Thank you for taking the time to leave your review.
Victoria Fortune was my coordinator and…
Victoria Fortune was my coordinator and they made this process very smooth - always there to answer my questions etc.
29 June 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that Victoria made your onboarding process so smooth and was always on hand to answer your questions. We'll be sure to pass on your kind feedback to Victoria.
Sabrina Joseph - polite, professional and really helpful
Sabrina Joseph was excellent - helpful and very professional, helping me to quickly resolve my holiday pay query with Giant.
21 July 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that Sabrina provided such helpful and professional support and was able to resolve your holiday pay query so quickly. We'll be sure to pass on your kind feedback to Sabrina.
Reply from Giant Group
Thank you for your review. We're pleased to hear that you found the process easy, simple and friendly. We appreciate your feedback and are glad you had a positive experience.
My experience was quick and efficient.
13 July 2026
Reply from Giant Group
Thank you for your review. We're delighted to hear that you found the process quick and efficient. We appreciate your feedback and are glad you had a positive experience.
Brilliant
Brilliant
Nazmul Ahmed was the one who contacted me, very friendly staff. The customer service was amazing.
20 July 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that Nazmul provided such friendly service and that you had a great customer service experience. We'll be sure to pass on your kind feedback.
Good communication
Good communication, fairly straightforward process, friendly staff.
Nick Pearce
15 July 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're pleased to hear that you found the process straightforward and experienced good communication and friendly support throughout. We appreciate your feedback.
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