GetYourGuide Reviews 50,645

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers are really happy with this company. Many customers praise the staff for their helpfulness, knowledge, and engaging approach, making interactions pleasant and informative. The booking process is frequently highlighted as easy and reliable, with many people appreciating the smooth experience and prompt communication. People often find the tours well-organized and enjoyable, with many noting the excellent guides and the opportunity to see interesting sights. However, some customers also noted issues with the booking process, including last-minute cancellations, incorrect meeting points, or tours not running as advertised. A few other people also felt that some tours were rushed, lacked sufficient information from the guide, or had misleading descriptions regarding the experience or transportation.

What people talk about most

Booking process

Clients share ambiguous opinions on the booking process. Many customers find the booking system easy to use,... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the guides and crew for being... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the helpfulness and... See more

Location

Reviewers highlight ambiguous aspects of location. While some customers praise the opportunity to see... See more

Holidays

Consumers find holidays to be ambiguous. Many reviewers praise the ease of searching and booking trips, with... See more

Based on these reviews

Rated 4 out of 5 stars

This was a marvellous tour - good value & an excellent guide (we two had one guide exclusively). The boat (Nile Story) was very good for food and accommodation but it had no WiFi unlike Royal Ruby whi... See more

Rated 4 out of 5 stars

It’s my first time using GYG in our Turkey trip. We made 4 bookings with various activities. 3 went smoothly with correct pick up points/ guides arrived on time. The hot air balloon tour was cancelled... See more

Rated 3 out of 5 stars

April 20_24 I have selected las setas and cathedral tour in Sevilla, sacromonte hybrid tour and flamenco. I have been using get your guide since the last 6 years and everytime is super and marvellous... See more

Company replied

Rated 5 out of 5 stars

We have used trip advisor in Spain and now Mexico. All the trips taken have been well organised, well communicated and good value for money. Read the reviews of the specific type you are looking at... See more


Company details

  1. Travel Agency

Written by the company

Unlock the world’s most unforgettable travel experiences with GetYourGuide - The travel platform to book tours, attractions, excursions & activities for your next vacation.


Contact info

3.8

Great

TrustScore 4 out of 5

51K reviews

5-star
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1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

So easy to search and book trips

So easy to search and book trips. We booked 2 during our stay in the Azores with Get Your Guide. Both trips were excellent. Great guides - who were very knowledgable and made the trips very enjoyable, even though the weather wasn’t that good. Will definitely use GYG to book our trips in the future.

24 April 2026
Unprompted review
Rated 4 out of 5 stars

Good useful site

Generally it's a really good site and has some great info and excursions on it and available but it needs more descriptions of tours and events and more warnings about enormous crowds and how to try and avoid them

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Great 1 hour river cruise.

Booked last minute, Had a great seat to enjoy the trip. The guide on board, the bar man wax great with his welcome and commentary. Saw lots of interesting views and places of interest on the trip.

24 April 2026
Unprompted review
Rated 1 out of 5 stars

Lesson learned the hard way using…

Lesson learned the hard way using GetYourGuide when in Uzbekistan. Used GetYourGuide website to book train tickets: space available and tickets purchased using the Apple Pay option. A day later I received a WhatsApp text message from some unknown person & travel agency claiming they would be cancelling my two tickets if I did not pay by cash. I spent over an hour at the train station to find out I had no tickets. Shame on GetYourGuide for not telling me they used some dubious third party and for using such an outfit. With all space sold out I rushed to find my own way to my destination! Never again!!!

24 April 2026
Unprompted review
Rated 5 out of 5 stars

The guide and captain of the boat were…

The guide and captain of the boat were wonderful! The information about the marsh was so 'informative about the oysters, crabs, and other critters. Shelling was a bonus. Highly recommend, especially for children of all ages.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Two must-do excursions with GYG

During our visit to the Netherlands, we booked two excursions with GetYourGuide. The first one was to Kaukenhof to see the tulips. We left promptly for the boat trip. Afterwards, back at Kaukenhof, the guide explained where to catch the bus back to Amsterdam, which departed every half hour. We had free time to admire the tulips until whenever we wanted. A fantastic excursion!

The second one was a visit to Volendam, Marken, and other places with our guides Eliada and Ocean, who made the trip an unforgettable experience. They were always attentive to every detail and answered all our questions. A bit more time would be needed for this trip to allow for more free time, as everything felt very tightly scheduled. A translation system would also be helpful for those who don't speak English during the visits to the clocks and cheese-making areas.

20 April 2026
Unprompted review
Rated 1 out of 5 stars

Booked an excursion in lisbon

Booked an excursion in lisbon, get your guide provided the wrong meeting point so missed that and had to argue for a refund

Booked an excursion tomorrow in madeira, get your guide have canceled it with 24 hours to go.

Won't book with get your guide again,totally unreliable and have ruined our cruise

24 April 2026
Unprompted review
GetYourGuide logo

Reply from GetYourGuide

Hi Craig, we’re sorry to hear about your experience. Please send us all the details and a reference to this review at social.support@getyourguide.com, from the email you used to register or to book the activity. We’ll get back to you as quickly as possible. Thanks!

Rated 5 out of 5 stars

I had no issues with ‘Getyourguide’

I had no issues with ‘Getyourguide’

The trips were booked a month before travel & money was taken from account on the day agreed.

I was picked up at the arranged point at the arranged time and all communication was informative.

The guides on the trip were brilliant, really got everyone involved, knowledgable & funny. They made the trip!!

Only criticism was that I booked a trip for the Nirthern lights but was told by the guide they would be hard to see because of the time of year and the trip would be stopped in a few days time. I would have liked to have know this first.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Company for Easy Booking

I used GetTourGuide for two tours in Crete - both experiences were excellent. Great communication, lovely local and very knowledgable guides and great value for money. Easy to book and no need to pay until a couple of days before each tour.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Zubair was an excellent tour guide for…

Zubair was an excellent tour guide for our Mt. Fuji trip today. He was very helpful from start to finish, always making sure we were comfortable and had everything we needed. He was also very timely and organized, which made the whole experience smooth and stress-free. Zubair was accommodating to our requests and adjusted the tour to fit our preferences. On top of that, he was very knowledgeable about the area and shared interesting facts that made the trip even more enjoyable. I highly recommend Zubair to anyone visiting Mt. Fuji—he truly made our experience memorable.

21 April 2026
Unprompted review
Rated 2 out of 5 stars

Their exchange rate is bullshit

Their exchange rate is bullshit. Obviously how they make their money. Another third party scum bag.

23 April 2026
Unprompted review
GetYourGuide logo

Reply from GetYourGuide

Hi David, we’re sorry to hear you were dissatisfied with the exchange rate. Please send us all the details and a reference to this review at social.support@getyourguide.com, from the email you used to register or to book the activity. We’ll get back to you as quickly as possible. Thanks!

Rated 4 out of 5 stars

Halong Bay superb, Ninh Binh, not that much

We book a program that include 2 nights, the first part (visit to Ninh Binh) was average, a lot of people on the locations, the landscape at the bamboo boat was incredible, the temple super crowded, the guide was good, but was hard for him to manage the group with the amount of people around. The biking activity makes no sense, just driving a bike on the road, do not add to the experience. The second part, the cruise at Halong Bay was fantastic. The ship super comfortable, the crew super attentive, food was great.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful guided city walk in Leiden, Netherlands

Very easy online booking system with useful information about what the walking tour would cover. Our guide, Arthur, took us to some absolutely beautiful and historic locations. He was very friendly, informative and flexible, including when two members of our party popped into a coffee shop to grab takeaway coffees! Excellent value for money, too.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Don't hesitate book your adventure through Get your guide

A big hats off to Get Your Guide. We had booked a trip to the South Rim Grand Canyon for the 14th April 2026 from Las Vegas. On the 13th April whilst in San Francisco we were notified that a tour operator had cancelled our trip due to the weather and a refund was on its way. We had not travelled 6000 miles and waited years to be cancelled. I started texting Get Your Guide and in the space of a few hours we were booked with another tour company for the very next day as planned. The weather was fantastic bright sunshine all day. If it was not for the spontaneous help from Get Your Guide a bucket list excursion would have had to wait. A huge huge thankyou to Get Your Guide. You will always be a first choice platform. No need to go anywhere else. Look forward to our next trip with you. Brian, Karen & Anne

14 April 2026
Unprompted review

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