My iStock subscription was auto-renewed without my consent and now iStock is not ready to refund my money nor they are ready to provide me access to download assets as per the subscription - which mea... See more
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Getty Images permanently banned my account, falsely accusing me of uploading AI content. They provided zero proof because there is none—I am a real photographer, and my work is 100% original. The... See more
They offer a deceptive free plan for you to try the service and then they keep charging you even if you cancel. You have to be very careful with the cancellation policy of this company. What they... See more
Total scam, I lost 230 euros and didn’t even get to use that money. They don’t send emails to notify you of the charges and refuse any refund. I even saw in other reviews that they impose administrati... See more
Company details
Information provided by various external sources
Getty Images is among the world’s leading creators and distributors of award-winning still imagery, video, music and multimedia products, as well as other forms of premium digital content, available through its trusted house of brands, including iStock by Getty Images.
Contact info
United States
- 800-462-4379
- sales@gettyimages.com
- www.gettyimages.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scammers
They say one thing and do another. They have no honor. There is no respect for customers and no respect for people who sell for them. They lie, cheat, and steal like a bunch of dirty politicians.
They offer a deceptive free plan
They offer a deceptive free plan for you to try the service and then they keep charging you even if you cancel. You have to be very careful with the cancellation policy of this company. What they offer for free they do so in a deceptive way.
Ofrecen un plan gratuito engañoso para que pruebes el servicio y cobrarte aunque lo canceles. Hay que tener mucho cuidado con la política de cancelación de esta empresa. Lo que ofrecen gratuitamente lo hacen de forma engañosa.
Total rip-off, do not give your credit card details!!!
Total rip-off! I couldn't cancel my free trial and Getty took 2 months of subscription fee from my bank account and they don't want to refund them despite seeing I am not using their service.
The only think they want is money and they absolutely don't value their customers. DO NOT PAY A CENT TO THESE SCAMMERS !!!!!
Scamming mongrels
Well, I wish I had checked out there reviews before I stupidly signed up for there 7Day free trial.
The site was impossible to navigate, couldn’t download anything .
Spoke to customer support and asked how to cancel, cancelled the free trial on day 3. Yesterday I found that they had deducted $90.50 (Australian) from my account. Contacted them by phone , refused to cancel my membership, emailed same result.
Scamming mongrels, stay away from
Getty images/IStock.
Scam! Stay away!
Was making some money by uploading pics, then suddenly cannot upload anymore, no customer service at all, they keep updating facebook, but there is no one reply you there.
They locked me out while still selling my photos
I sold photos by iStockPhoto which was later acquired by GettyImages , they keep selling my photos but I have no way to login to that new website, they create all kind of confusing redirects from one website to another, I had to open tickets in order to be able to login, now I see partial stats on that author panel, but no way to see my uploads, sales, etc, while they keep selling my photos.
istockphoto They Will Try to Get Ever Cent They Can IF You want to Leave
$116 cancellation fees
istockphoto (Getty images) appear to not value their customers.
Go somewhere else for photos. Look around they have horrible reviews everywhere. They have good photos but horrible policies. Notice how they do not claim their Trustpilot profile.
You cannot downgrade only cancel. Then you pay a fee, then sign up again. Make $116 and get someone who hates or you or make $29/mo for years after. Just does not make sense.
Make sure you cancel way before your next payment is due, because they will take that payment and then still wont let you access your account, even though you paid.
Getty Images has nice photos
Getty Images has nice photos, and a great website. However I didn't see the information in the content license agreement of the United States Postal Service trademark. Thank you.
No customer care
I ordered a print from Photos by Getty... I did not receive it and customer service is not answering to my emails...
A terrible place to sell your work
A terrible place to sell your work. The level of communication and respect to artists is just dire.
Plenty of other places that are willing to give you pennies for your efforts. Go there instead
Getty has stolen my work
Getty has stolen a photography made by me back in 2015. I have sent them a take down notice and they have answered that "both photos are not identical so they can do with the picture whatever they want". The photo has just been cropped by someone else, but it is MY photo. It has also credited to another person, not me.
It is not allowed to post links here, but I can show the evidences to anyone who requests them.
Someone should stop this!
Not worth app
Terrible experience for stock…
Terrible experience for stock contributors. The epitome of a giant corporate pig sucking the life out of the little man.
There are so many problems with their platform (least of all the 18% royalty rates or whatever it is), and it's impossible to talk to a staff member about any of it. I've submitted numerous complaints and questions over the last few months, not once getting a response. They simply DO NOT CARE.
There are plenty of other platforms who will pay you fractions of a dollar for your work. Go there instead.
Fraud by them.
No Subscription Cancellation Fraud
No Subscription Cancellation Fraud - Once subscribed, there are NO options via their website to unsubscribe, and only through extensive Google searches (as 'istock' images OF cancellation get all the top search spots) can you find out that the only way to unsubscribe is via telephone - but their call centre was 'closed'. I have been trying to cancel for 2 weeks - several direct messages / emails and attempts to call, no human contactable nor can I unsubscribe. They persist however in trying to charge my card for a subscription that would have been canceled weeks ago should there be a cancellation option. They are a Canadian company - how is this legal?
the worst too expensive 3000 kr for 1…
the worst too expensive 3000 kr for 1 picture that is a scam
This company is ripping people off I…
This company is ripping people off I wanted a wreath for a friend's funeral they never sent me a thing I asked for full refund never even got back wish there office was near me to call in anyone thinking of using them DO NOT you,ll be ripped off like rest
Dis company bad
Dis company bad, shiets on you and only care about monie.
CEO should resign, retire and move to North Korea :))
They have one of the worst customer…
They have one of the worst customer services! I paid around $200 for a subscription and contacted the customer service before I even purchased to make sure I knew how it worked. A week later I canceled the subscription but expected the credits that I still hadn’t used to remain because it said so in the website.
They removed all my credits and told me that they would only be saved if I bought credits directly and not through subscription. Why did you not tell me this when I asked you? David who responds at customer service through mail refused to solve it either by a refund for the amount I didn’t get to use or restore my credits which I hadn’t used (which were more than half!).It’s a disgrace how they misinformed me then refused any solution.
Never trust them!
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