Jean Mercure was our lead and he done an absolutely FANTASTIC job! Made everyone comfortable but well informed! Incredible teacher and patient with those that may have struggled. If I could, I'd tak... See more
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Review summary
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Reviews shaping this summary
I was dreading completing my DS top up course as a classroom environment is very much out of my comfort zone. There was also a venue and instructor change which added extra anxiety. On arriving at... See more
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A stupendous thank you to George Gibbs our instructor for a fabulous training experience. George was immensely knowledgeable, patient, imformative and professional. He is a huge asset to the... See more
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I had a great experience. The course was for 6 days. On the first 4 days we learnt a lot about the course enthusiastically and effectively by our amazing instructor Ben Mccarthy. On the fifth day we d... See more
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Company details
Written by the company
Get Licensed is the UK's most-reviewed SIA training provider, rated 4.8 out of 5 from over 35,000 verified Trustpilot reviews. Since 2007, we've helped more than 450,000 people get trained, licensed, and working in the security industry. We run SIA courses at 85+ training centres across the UK, including London, Manchester, Birmingham, Leeds, Edinburgh, and Cardiff, covering Door Supervisor, Security Guard, CCTV Operator, and Close Protection qualifications. Our learners achieve a 95% first-time pass rate. That's not an accident. Our instructors are consistently the most praised part of the Get Licensed experience: real industry professionals who are rated five stars by name, review after review, for making training practical, clear, and genuinely engaging. Every course comes with free eLearning materials and mock exams to help you prepare before you arrive. Our Training Guarantee means free unlimited exam retakes, a price match promise, and a full refund if your course doesn't meet SIA compliance standards. After training, our GuardPass app connects you directly with security employers hiring across the UK, so you're not just licensed, you're working.
Why Learners Choose Get Licensed
Written by the company
- From training to your first job
- Get Licensed doesn't stop at your SIA licence. Our GuardPass app connects you directly with security employers hiring near you, so you go from training to earning, faster.
Contact info
North Studios, The Ridgeway, Millbrook Park, NW7 1RP, LONDON, United Kingdom
- +441472730150
- we.care@get-licensed.co.uk
- www.get-licensed.co.uk
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4.8
Excellent
36K reviews
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This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Shaun Ogden was my trainer
Shaun Ogden was my trainer. He was very professional and punctual. He went through everything in detail and I felt comfortable with him being my trainer. There is nothing I would change about my time on this course or with the trainer
7 September 2026
Unprompted review
Reply from Get Licensed
Thank you so much for taking the time to share your experience! We're absolutely delighted to hear that your training went so well and that you felt comfortable throughout the course.
It's wonderful to know that everything was covered in detail and delivered professionally. Feedback like yours really makes our day!
We wish you all the best in your security career!
The Get Licensed Team
Chris (Shaun Ogden) was friendly and…
Chris (Shaun Ogden) was friendly and supportive throughout the course. Shaun was professional throughout even when challenged.
11 September 2026
Unprompted review
Reply from Get Licensed
Thank you so much for your wonderful feedback! We're delighted to hear that you had such a positive experience on the course.
It's great to know that our trainer provided you with friendly, supportive and professional instruction throughout. We'll be sure to pass on your kind words to him.
We wish you all the best in your security career!
The Get Licensed Team
Very understanding considering he was a…
Very understanding considering he was a southerner😂 best course ever would highly recommend to a friend especially if he was running the course
7 September 2026
Unprompted review
Reply from Get Licensed
Thank you so much for your brilliant review and for making us smile! We're absolutely delighted to hear you had such a positive experience on the course.
It's wonderful to know you'd recommend us to a friend, and we really appreciate you taking the time to share your feedback. We wish you all the best in your security career!
The Get Licensed Team
Thurrock training session
The trainers both Zoey and calam were patient and knowledgeable guiding us all through the more complex parts of our training with warmth and empathy when we found a difficult part , I can not rate the high enough, Ali who took us for our exams was helpful with the online exams as I'm not the most technically minded person!
Again full marks ro this team.
7 September 2026
Unprompted review
Reply from Get Licensed
Thank you so much for taking the time to share your experience! It's wonderful to hear how Zoey, Calum, and Ali supported you throughout your training and exams.
We're particularly pleased that the team's patience and warmth helped you navigate the more complex parts of the course. Creating a supportive learning environment is at the heart of what we do, and your kind words mean a great deal to everyone here.
We wish you all the best in your security career!
The Get Licensed Team
Prior to registering I wasn’t sure of…
Prior to registering I wasn’t sure of what to expect but after hearing John speak I realized I am in the best place, John together with his team (Steve and Elias) gave us a worthy time.
NOTE : the 8-6 timing is way to much and should be worked on.
10 September 2026
Unprompted review
Reply from Get Licensed
It is great to hear that John, Steve, and Elias made your training experience so valuable and reassuring!
Starting a course with uncertainty is completely natural, but having an engaging instructor team who inspires confidence from the very beginning makes all the difference. John, Steve, and Elias clearly hit the mark by delivering a rewarding and worthwhile learning environment, and we will be delighted to pass your high praise directly along to all three of them!
However, we genuinely appreciate your honest feedback regarding the daily schedule. We hear you loud and clear—8:00 AM to 6:00 PM makes for an extremely long and intensive day, and maintaining focus over those hours is a real challenge.
To provide a bit of context, the SIA (Security Industry Authority) strictly mandates a minimum number of guided learning hours for each qualification, which requires full days to cover all required content. That being said, we take candidate well-being and learning fatigue very seriously. We are passing your comments regarding the long hours directly to our operations and scheduling teams to review how course days are structured and balanced.
Thank you for training with Get Licensed, and we wish you the absolute best of luck with your results and your security career!
— The Get Licensed Team
Had an absolutely sick experience with…
Had an absolutely sick experience with the Get Licensed course! Huge thanks to John for all his help, patience and for teaching us throughout the course. He’s a really fun, outgoing guy who made the whole experience enjoyable and kept everyone involved.
Steve was absolutely amazing as well. Had some great banter with him and genuinely had a great time learning from him. And of course, Black Panther 😂 — he was hilarious and definitely added to the experience!
Overall, the instructors were brilliant, the atmosphere was great, and I came away feeling like I’d actually learned a lot while having a laugh at the same time. I’d definitely recommend Get Licensed to anyone looking to do the course.
The only bit of feedback I’d give is that 8am–6pm is a very long day when you’re taking in so much information. Towards the end, it can feel like information overload and it becomes harder to concentrate and retain everything. Maybe shorter days or a few more breaks would help people take in the information better.
Apart from that, I had a brilliant time and would 100% do it again. Big thanks to John, Steve and the whole team for making it such a sick experience! 👏🔥
10 September 2026
Unprompted review
Reply from Get Licensed
Thank you so much for this brilliant review! We're absolutely delighted to hear that John, Steve, and the team made your training experience so enjoyable whilst ensuring you learnt everything you needed. It's fantastic when our instructors can create that perfect balance of professional learning and great atmosphere.
We really appreciate your constructive feedback about the course timings. This is valuable insight that we're always keen to hear, as we continuously look at ways to optimise the learning experience for everyone.
We're thrilled you'd recommend us and wish you all the best in your security career!
The Get Licensed Team
Amazing
John redfern was very kind and took the time to help teach us all of the theory and made everything so much more understandable. Elias was also very helpful with the practicals, guiding us on what to do and what not to do. And he also helped me with networking for future opportunities. And Steve was also very helpful and supporting, giving anecdotes of his experiences that are common in the industry and how to deal with it correctly in comparison to the stereotypical style of door supervisor.
7 September 2026
Unprompted review
Reply from Get Licensed
Thank you so much for taking the time to share your experience with us! It's wonderful to hear how John, Elias, and Steve each contributed to making your training both informative and enjoyable.
We're particularly pleased that the practical guidance and real-world insights from our instructors have helped prepare you so well for your career in the security industry. Our team takes great pride in going beyond the course material to ensure our learners feel truly confident and ready for the role.
We wish you all the best in your security career!
The Get Licensed Team
fun experience
john, steve, and elias was absolutely amazing teacher. i really enjoyed my time and had alot of fun. and was taught very well.
10 September 2026
Unprompted review
Reply from Get Licensed
Thank you so much for your wonderful feedback! We're delighted to hear that you had such a positive experience with our training team and that you enjoyed your time with us.
It's fantastic to know that the teaching was effective and that you had fun whilst learning. We're confident you'll do brilliantly in your security career with the knowledge and skills you've gained.
We wish you all the best in your security career!
The Get Licensed Team
The delivery of course by the three…
The delivery of course by the three instructors John Redfern, Steve and Elias was wonderful to both personal and professional level.
10 September 2026
Unprompted review
Reply from Get Licensed
Thank you so much for your kind words about John, Steve, and Elias! We're delighted to hear that their delivery made such a positive impact on both a personal and professional level.
Our instructors take great pride in creating an engaging and supportive learning environment, so your feedback means a great deal to the entire team. We wish you all the best in your security career!
The Get Licensed Team
Great delivery of information and…
Great delivery of information and practices from John.
Also from Steve and Elias.
10 September 2026
Unprompted review
Reply from Get Licensed
Thank you so much for taking the time to share your experience! We're delighted to hear that John, Steve, and Elias delivered the information and practical training to such a high standard.
Our trainers take great pride in ensuring every student gets the best possible learning experience, so your kind words mean a lot to the whole team.
We wish you all the best in your security career!
The Get Licensed Team
Jon Redfern
Jon, Steve and elias are great trainers. Have many great stories which puts a lot of the course into perspective and easier to understand
7 September 2026
Unprompted review
Reply from Get Licensed
Thank you so much for your fantastic feedback! We're delighted to hear that our trainers made such a positive impact on your learning experience.
Real-world stories and practical examples really do help bring the course content to life, and we're pleased this approach worked so well for you. We'll be sure to pass on your kind words to the team.
We wish you all the best in your security career!
The Get Licensed Team
On my top up was forced to do a…
On my top up was forced to do a trustpilot then with top marks what i did but got my results back and they had a tech issue with the second exam and now got do a recourse and they still will not say its a tech issue eventhough both Exam complete times are completely different the one i passed was 14 minutes and the one i fail was 45 minutes and i failed with only 30% so don't trust them and if you fail and arent sure why ask for results
1 September 2026
Unprompted review
Reply from Get Licensed
Thank you for sharing your feedback, and we are sorry to hear about the experience you have described regarding your exam results. We completely understand how frustrating this must be, particularly when you felt confident in your performance on the day.
We would like to look into this matter thoroughly as a priority. Please do get in touch with us at we.care@get-licensed.co.uk with the following details so we can locate your account and investigate further:
Your full name
Your booking reference or learner ID
The email address used when booking
A member of our team will be in touch as soon as possible once we have the above information.
The Get Licensed Team
Wasn’t given enough time to practice…
Wasn’t given enough time to practice each thing we were shown to do before being assessed. Too much physical stuff to learn all in a day! I won’t be booking with get licensed again. No thank you 🙂↔️
8 September 2026
Reply from Get Licensed
Thank you for sharing your feedback, and we are sorry to hear that you felt the pace of the practical training was too fast.
We would like to reassure you that following your first attempt, you were given the opportunity to resit and successfully passed both units on your second attempt. This demonstrates that the training delivered did provide you with the knowledge and skills needed to meet the required standard.
We would also love the opportunity to speak with you directly to better understand what you felt went wrong during your first attempt and what made the difference the second time around. We have already sent you an email and would appreciate it if you could please respond at your earliest convenience so that we can arrange a call at a time that suits you.
We do appreciate your honest comments regarding the volume of practical content covered and the time available to practise, and this feedback has been noted and will be passed on to the relevant team to review.
We wish you all the best with your SIA licence journey.
The Get Licensed Team
Frank Fletcher 10/10
Fletcher is a great trainer! Really does his best to get everyone involved and has the kind of energy you’d want when going in for a course
9 September 2026
Unprompted review
Reply from Get Licensed
Thank you so much for your wonderful feedback! We're delighted to hear that Fletcher made such a positive impression with his engaging teaching style and energy.
Creating an interactive and energising learning environment is exactly what we aim for, and it's brilliant to know that came through in your course experience.
We wish you all the best in your security career!
The Get Licensed Team
I have a great experience while taken…
I have a great experience while taken the door supervision course, got so attached with the class , I meet Great new people.
The teacher and the Exams co-ordinators are so professional and friendly.
29 August 2026
Unprompted review
Reply from Get Licensed
Thank you so much for taking the time to share your wonderful experience! We're thrilled to hear that you enjoyed the door supervision course and found the atmosphere so welcoming.
It's fantastic to know that our trainer and exams coordinators made such a positive impression with their professionalism and friendly approach. Creating that supportive learning environment where students can connect with each other is really important to us.
We wish you all the best in your security career!
The Get Licensed Team
Milan was a excellent trainer for my 2 days online training 31/08 & 01/09 and the 3 guys on exam day George G, Ahmed I and Paul D were also very good and understanding
The instructors on exam day listened to my concerns and helped me over come my worries the two day training I did online via zoom with Milan who I found to be a brilliant trainer and very through in everything he taught
6 September 2026
Unprompted review
Reply from Get Licensed
Thank you so much for taking the time to share your experience! We're delighted to hear that Milan provided such thorough training during your online course and that our instructors were able to support you with your concerns on exam day.
It's wonderful to know that you felt well-prepared and supported throughout the process. We'll be sure to pass on your kind words to Milan and the team.
We wish you all the best in your security career!
The Get Licensed Team
I thought the Instructor Paul was…
I thought the Instructor Paul was outstanding, he has the patience of a Saint having to deal with some of the challenges on the Course. He is a credit to the Security Industry and his teaching techniques should be applauded. He is a first date instructor.
4 September 2026
Unprompted review
Reply from Get Licensed
Thank you so much for taking the time to share your experience! We're absolutely delighted to hear that Paul made such a positive impression on you.
Paul is indeed a fantastic instructor, and your kind words about his patience and teaching techniques mean the world to us and to him. We're proud to have instructors like Paul representing the security industry and helping students succeed.
We wish you all the best in your security career!
The Get Licensed Team
learnt a lot was fun frank was a legend
learnt a lot was fun frank was a legend
7 September 2026
Unprompted review
Reply from Get Licensed
Thank you so much for your fantastic review! We're absolutely delighted to hear that you enjoyed the course and learnt so much during your training with us.
Frank will be thrilled to read your kind words – we'll make sure to pass on your feedback to him! We wish you all the best in your security career.
The Get Licensed Team
Fletcher is the best instructor ive had…
Fletcher is the best instructor ive had on an SIA course. Extremely helpful, friendly and I learnt a lot.
7 September 2026
Unprompted review
Reply from Get Licensed
Thank you so much for this wonderful feedback! We're absolutely delighted to hear that Fletcher made such a positive impact on your learning experience.
We'll be sure to pass on your kind words to him – it's always great to know when our instructors have helped someone get the most out of their SIA training. We wish you all the best in your security career!
The Get Licensed Team
Fletch was a great trainer
Fletch was a great trainer. Made it really fun and easy to learn and understand
9 September 2026
Unprompted review
Reply from Get Licensed
Thank you so much for your wonderful feedback! We're delighted to hear that Fletch made your training both enjoyable and easy to follow.
Our trainers take great pride in creating engaging learning experiences, so your kind words will really make his day. We wish you all the best in your security career!
The Get Licensed Team
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