When I finally got to see the GP it was excellent. The system was a bit clunky and had to repeat things three times. The video call wouldn’t work or my computer but did on my phone. The timing of rece... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Rachel was so helpful and not the least bit pushy. She was really personable and explained things very clearly, treating all questions as if they were the most insightful Qs in the world -- which the... See more
Company replied
This is my first time experiencing claiming through my private healthcare. Carole has been really helpful by responding to my questions in a timely manner via email, when speaking to her over phone s... See more
Company replied
Dealing with health insurance companies can be more painful than whatever condition sent you to the doctor in the first place! One standout exception to the rule is Chelsea-Anne Walker, a wonderful... See more
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Company details
Written by the company
Private Health Insurance Solutions.
Contact info
General & Medical House, Napier Place, PE2 6XN, Peterborough, United Kingdom
- 0800 980 4601
- sales@generalandmedical.com
- www.generalandmedical.com
4.3
Excellent
409 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The claims team was incredibly…
The claims team was incredibly supportive and made the entire process easy and stress free.
4 April 2025
Unprompted review
Reply from General & Medical
Hi Charlie,
Thank you for taking the time to share your feedback with us about the claims team. We are delighted to hear how the team made the process easy and stress free for you.
If you require any further assistance please don't hesitate to reach out.
Kind Regards
good support…
I honestly didn't expect the level of support I received. Everything was handled quickly and efficiently, beyond my expectations.
2 April 2025
Unprompted review
Reply from General & Medical
Hi Brandon,
We appreciate you taking the time to share your feedback with us. It's wonderful to hear that our team was able to exceed your expectations and we are so happy to hear that we could make the process quick and efficient for you!
If you require any further assistance please don't hesitate to get in contact with us.
Kind Regards
Customer Service First Class
Sanum went over and beyond expectations. She turned round my claim quickly which meant i didn't miss out on an appointment. Everything was explained clearly and i was given all the relevant information
4 April 2025
Unprompted review
Reply from General & Medical
Hi Daniel,
We really appreciate your kind feedback. It's wonderful to hear that Sanum went above and beyond to assist you, which resulted in you being able to attend your appointment. We'll be sure to share your kind words with her - she'll be delighted!
If you require any further assistance please don't hesitate to reach out.
Kind Regards
Great Job Overall
A big thank you to everyone involved! They transformed a complicated process into something manageable and straightforward.
1 April 2025
Unprompted review
Reply from General & Medical
Hi Noah,
Thank you for taking the time to leave us some feedback! We're delighted to hear that we were able to make the process easier for you.
If you need any further assistance please don't hesitate to reach out, our team are always happy to help
Kind Regards
Easy, Reliable, and Friendly
My experience was easy, friendly, and reliable.
28 March 2025
Unprompted review
Reply from General & Medical
Hi Diane,
Thank you for your kind review! We're thrilled to hear about your positive experience with us and that you found our service to be easy, friendly and reliable.
If you need any further assistance please don't hesitate to get back in contact with us.
Kind Regards
The representative Jose Ramalhoso is…
The representative Jose Ramalhoso is the most helpful person, he responded to all my emails promptly and assisted me in all my enquiries
14 March 2025
Unprompted review
Reply from General & Medical
Hi Shelley,
We appreciate your positive feedback and you taking the time to share it with us! It's wonderful to hear that Jose was so helpful and responsive in handling your enquiries.
if you need further assistance Jose and the rest of the team are always happy to help.
Kind Regards
Going the extra mile on customer service !rvice and prompt…
Excellent customer service and prompt and professional attention from Carole Gillis , she is a great ambassador for General and Medical
25 March 2025
Unprompted review
Reply from General & Medical
Hi,
Thank you so much for your wonderful feedback about Carole, we are so happy to hear about her excellent customer service which made your experience with us so positive - your feedback means a lot to us!
If you need any further assistance, please don't hesitate to get back in contact with Carole and the rest of the team.
Kind Regards
really quick at answering calls which…
really quick at answering calls which is great as other company i was with took absolutely ages
27 March 2025
Unprompted review
Reply from General & Medical
Hi Kathryn,
Thank you for your positive feedback! We're delighted to hear that you have had a great experience with us, especially our quick response time.
If you need any further assistance please don't hesitate to get back in contact with us.
Kind Regards
Joséat General & Medical was so…
Joséat General & Medical was so helpful, answering questions I needed answering related to my treatment, and what I needed to confer to G&N
27 March 2025
Unprompted review
Reply from General & Medical
Hi Jillian,
Thank you for taking the time to leave Jose some lovely feedback, we'll be sharing your kind comments with him and I'm sure he'll be thrilled to know that he provided you with the support you needed!
Please don't hesitate to get back in contact with Jose or the rest of the team should you have anymore question or need any further assistance.
Kind Regards
Very helpful
One member of staff (Jose) has been especially helpful as I was widowed about 6 months ago.
24 March 2025
Unprompted review
Reply from General & Medical
Hi Paula,
We appreciate you taking the time to share your feedback about Jose with us, we'll be sure to share your kind words with him.
If you need any further assistance Jose and the rest of the team are always happy to help.
Kind Regards
Outstanding customer service…
The sales rep walked me through every detail and made me feel confident that I was in good hands.
25 March 2025
Reply from General & Medical
Hi Nathan,
We appreciate you taking the time to leave our sales team some lovely feedback, we'll share your kind words with them as we are sure they will be delighted to hear about your positive experience.
Should you require any further assistance in the future please don't hesitate to reach out, our team is always happy to help.
Kind Regards
Thank you Michael for your fantastic…
Thank you Michael for your fantastic customer service.
24 March 2025
Unprompted review
Reply from General & Medical
Hi Kirsty,
Thank you for taking the time to leave us a review! Michael will be thrilled to hear you were happy with his customer service.
If you need any further assistance please don't hesitate to get back in touch with us.
Kind Regards
Ellie was so helpful and patient .
Ellie was so helpful and patient .. just the sort of person needed when we were worried about my husbands health . Thank you !
21 March 2025
Unprompted review
Reply from General & Medical
Hi Caroline,
Thank you for taking the time to leave us some feedback. We're so glad that Ellie was able to provide you with support and patience during a stressful time. We'll be sure to pass along your kind words to her.
If you need further support in the future please don't hesitate to reach out
Kind Regards
Quick response to my request
Quick response to my request. Very polite and helpful
20 March 2025
Unprompted review
Reply from General & Medical
Hi Kate,
Thank you for your kind review! We're thrilled to hear that our quick response and helpful service met your needs.
We really appreciate your feedback and look forward to further assisting you in the future.
Kind Regards
Please do not waste your money with…
Please do not waste your money with General & Medical, the worst company I have ever had to deal with. They are very unhelpful, their claims process is ridiculous and they will not cover you for anything as even if you visited a doctor at any time in your past they will say it is existing. Then they try to threaten you so that you can’t cancel. Please save your money, worst company ever. I have also put a complaint in with the financial ombudsman.
19 March 2025
Unprompted review
Reply from General & Medical
Hi Tia Papa,
We are very sorry to hear that your experience with General & Medical was not as expected, and we appreciate you taking the time to share your feedback. We take all concerns raised seriously and are always looking for ways to improve our service. We understand how frustrating the claims process can be, and we apologise for any inconvenience you have experienced.
Regarding your specific case, we would be grateful for the opportunity to put things right, so please let us know by calling 0800 970 9442 or by emailing info@generalandmedical.com
Kind Regards
manipulative and deceitful
After eight years of paying into this policy without ever making a claim, I finally requested reimbursement for a dental treatment. According to the paperwork, I’m entitled to £100 per year for minor treatments. The total cost of my treatment was £71 — yet I was charged a £50 excess, meaning I received a grand total of £21.
To add insult to injury, I’ve just learned that this has been marked as a claim. When I signed up for this policy, I was explicitly told that dental reimbursements were excluded from claim records — they weren’t considered claims. Now, suddenly, they are.
This is nothing short of a joke and only highlights how manipulative General Medical has become. It’s clear the terms and conditions have changed since 2017 — and it makes me wonder what else has been quietly altered since the day I purchased this policy.
Do you really think I care about that £21? Of course not. Keep it- G&M!!!. But rest assured, you’ve lost a customer — and I sincerely hope others see through these practices before falling into the same trap.
17.3.25
Quick update: G&M flagged my review as not complying with Trusted Reviews' guidelines—essentially, they didn’t like what I had to say.
Unfortunately for them, Trusted Reviews decided to keep it up. Thanks! 😊
14 March 2025
Unprompted review
Reply from General & Medical
Hi Wojciech,
Thank you for taking the time to share your feedback, we are sorry to hear about your experience with us and greatly appreciate you taking the time to express your concerns.
We understand your frustration and take all feedback seriously. It's disheartening to know that you feel that our communications with yourself haven't been clear, as this does not align with our usual high standards of service.
We are also sorry to hear that you feel we've lost your trust by being "manipulative and deceitful", this was not our intention and we believe in putting people first...always.
We would love the opportunity to address the concerns raised in this review with you directly. If you would like to discuss this matter further, please don't hesitate to contact us by phone on 0800 970 9442 or via email at info@generalandmedical.com.
We value your feedback and hope that you will give us the opportunity to put things right.
Kind Regards
Absolutely useless.
Absolutely useless.
When making a claim they will firstly ask for all you medical records, this can take up to 28 days, leaving you in no mans land.
Secondly, these records will be looked at in infinite detail to find even the slightest reference to an existing diagnosis, no matter how old, for them to refuse your claim.
You would be much better putting the cost of the monthly payments away and then using that pot for any future issues with your health.
17 February 2025
Unprompted review
Reply from General & Medical
Hi Glenn,
Thank you for sharing your feedback, and we are sorry to hear about your negative experience with us. We understand how frustrating and stressful it can be when dealing with claims. We strive to make our claims process as clear and efficient as possible, and your feedback will be shared with the relevant teams. We recognise the importance of having timely support and clear communication, and we appreciate you bringing this to our attention.
If you'd like to discuss your experience further, please don't hesitate to reach out to us either by phone on 0800 970 9442 or by email at info@generalandmedical.com.
Kind Regards
Good Service
Called to discuss my policy. The lady was very professional, helpful and friendly.
12 February 2025
Unprompted review
Easy to understand documents
Easy to understand documents. Good price and benefits.
6 February 2025
Unprompted review
Worldwide holiday insurance
Having been a member of General Medical Insurance for many many years, enjoy the peace of mind this health cover gives to myself, husband and all of our immediate family.
It’s invaluable knowing we have now got cover for Worldwide travel, which we have had previously with General Medical.
Biggest thanks go to Matt Dudhill for the terrific help, patience, understanding, information and follow up confirmation and very kind voice at the end of the phone that made this process greatly received.
24 November 2024
Unprompted review
Reply from General & Medical
Thank you for taking the time to leave us a wonderful review! We will be sure to pass along your thanks to Matt, who we are sure will be thrilled by your lovely feedback.
If you require any further assistance please don't hesitate to get back in contact with us, our team are more than happy to help.
Kind regards
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