Dealing with health insurance companies can be more painful than whatever condition sent you to the doctor in the first place! One standout exception to the rule is Chelsea-Anne Walker, a wonderful... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rachel was so helpful and not the least bit pushy. She was really personable and explained things very clearly, treating all questions as if they were the most insightful Qs in the world -- which the... See more
Company replied
This is my first time experiencing claiming through my private healthcare. Carole has been really helpful by responding to my questions in a timely manner via email, when speaking to her over phone s... See more
Company replied
Generally I am really satisfied . My questions are always answered and the team are knowledgable and very professional. I just wish it was a little quicker to get an authorisation . Sometimes it c... See more
Company replied
Company details
Written by the company
Private Health Insurance Solutions.
Contact info
General & Medical House, Napier Place, PE2 6XN, Peterborough, United Kingdom
- 0800 980 4601
- sales@generalandmedical.com
- www.generalandmedical.com
4.3
Excellent
418 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Responded quickly to claim form and…
Responded quickly to claim form and answered questions readily. very helpful.
18 June 2026
Unprompted review
Reply from General & Medical
Hi Joanne,
Thank you for your feedback! We're glad we could respond quickly and help answer your questions throughout the claims process. We appreciate your kind words and are happy to hear you found our service helpful.
If you have any questions or need any support, please don't hesitate to get in touch - we're always happy to help!
Kind regards
Rachael is knowledgeable and friendly
Rachael is knowledgeable and friendly. Provided helpful answers to our questions.
29 May 2026
Reply from General & Medical
Hi Harry,
Thank you for taking the time to share your feedback with us!
We're delighted to hear that you found Rachel knowledgeable and friendly, and that she was able to provide helpful answers to your questions.
We'll be sure to share your kind comments with her!
If you have any questions or need any, please don't hesitate to get in touch - Rachel and the rest of the team are always happy to help
Kind Regards
Carole
Carole is amazing. Always so helpful when I personally am stressed over procedures
22 May 2026
Unprompted review
Reply from General & Medical
Hi Marion,
Thank you for taking the time to share your kind feedback about Carole with us!
We are so pleased to hear that she was able to offer helpful support, especially during a stressful time for you personally. We'll be sure to pass along your kind words to Carole, who we're sure will be thrilled to hear about the positive impact she's had on your experience with us.
If you have any questions or need any support, please don't hesitate to get in touch - Carole and the rest of the team are always happy to help
Kind Regards
very helpful and reliable about calling…
very helpful and reliable about calling back and getting things done
19 May 2026
Unprompted review
Reply from General & Medical
Hi,
Thank you for taking the time to share your feedback with us!
We're so pleased to hear that you had a positive experience and that you found the team to be helpful and reliable.
If you have any questions or need any support, please don't hesitate to get in touch - we're always happy to help!
Kind Regards
Constructive and helpful
The medical situation and claims have been complicated. It was all dealt with constructively and helpfully and with kindness and sensitivity. Greatly appreciated.
4 May 2026
Unprompted review
Reply from General & Medical
Hi J G,
Thank you for taking the time to share your feedback with us!
We are delighted to hear that you found our team to be helpful, kind and supportive throughout your experience.
Providing a caring and considerate service is very important to us, and your comments will be greatly appreciated by the team.
If you have any questions or need any support, please don't hesitate to get in touch - we're always happy to help
Kind Regards
My phone call today with Raechel was…
My phone call today with Raechel was very helpful, as I was worried about whether my request for a claim had arrived. She put my mind at rest
Thank you for your excellent service
14 May 2026
Unprompted review
Reply from General & Medical
Hi Anne,
Thank you for taking the time to share your feedback with us!
We're delighted to hear that Rachael was able to provide reassurance and support during your recent call.
We'll be sure to pass along your kind words to Rachael, who we're sure will be pleased to hear about the positive impact she had on your experience with us.
If you have any questions or need any support, please don't hesitate to get in touch - Rachael and the rest of the team are always here to help.
Kind Regards
Dealing with health insurance companies…
Dealing with health insurance companies can be more painful than whatever condition sent you to the doctor in the first place!
One standout exception to the rule is Chelsea-Anne Walker, a wonderful Client Relations Team member at General & Medical. In all my many dealings with her she has gone above and beyond - she is thoughtful, careful and prompt and efficient. She has helped me hugely and I am very grateful. I can't commend her highly enough. Someone should give that woman a pay rise!
11 May 2026
Unprompted review
Reply from General & Medical
Hi Kate,
Thank you so much for taking the time to share your kind feedback about Chelsea with us!
We understand that when your health is a concern, dealing with insurance matters can sometimes feel overwhelming, so it is great to hear that Chelsea has been able to make the process easier and more reassuring.
We'll definitely make sure to share your kind words with Chelsea, who we're sure will be delighted to hear your comments.
If you have any questions or need any support, please don't hesitate to get in touch - Chelsea and the rest of the team are always happy to help.
Kind Regards
Rachel provides consistently excellent…
Rachel provides consistently excellent care at general and medical healthcare. She is knowledgeable, attentive, and takes the time to listen and explain things clearly. Her calm and professional manner makes appointments comfortable and reassuring. I always feel well cared for and confident in the guidance she provides. Highly recommended.
7 May 2026
Unprompted review
Reply from General & Medical
Hi M Nicholls,
Thank you for taking the time to share your lovely feedback with us!
It's great to know that Rachael's calm and professional manner had a really positive impact on your experience with us, and that she made you feel comfortable and reassured.
We'll be sure to pass along your kind words to her, and we're sure she'll be thrilled!
If you have any questions or need support, please don't hesitate to get in touch - Rachael and the team are always happy to help
Kind Regards
Great Customer service
The agent that called, Ethan Hogan was very helpful and knowledgeable
5 May 2026
Reply from General & Medical
Hi Adewale,
Thank you for taking the time to share your kind feedback about Ethan with us!
We're delighted to hear that Ethan was able to provide such helpful and knowledgeable support throughout your experience. We'll be sure to pass your feedback on to him, as we know it will be greatly appreciated.
If you have any questions or need any support, please don't hesitate to get in touch - Ethan and the rest of the team are always happy to help.
Kind Regards
Ethan was amazing
Ethan was amazing. He reviewed my account and returned to me with a comprehensive explanation of my options, he did this in a very timely fashion.
He emailed the details to me and followed up with a phone call. He was polite and courteous and made me feel comfortable with my understanding of the cover available to me. Never once during my interactions with Ethan did I feel overwhelmed or undermined.
Ethan is a credit to General and Medical and I am grateful to him for his time and efforts.
27 April 2026
Unprompted review
Reply from General & Medical
Hi R Tustin,
Thank you for taking the time to share your lovely feedback about Ethan with us!
We're very pleased to hear that Ethan was able to provide a clear and comprehensive explanation of your options, and that this was delivered both promptly and in a way that supported your understanding.
It's especially encouraging to know that his approach, both email and follow-up call, helped you feel comfortable and well-informed, without feeling overwhelmed.
We'll be sure to pass on your kind words to Ethan, who we're sure will be delighted he made such a positive impact on your experience.
Kind Regards
Very helpful sales executive, Ethan
I found Ethan to be very helpful today on the phone and also in a pleasant follow up email.
He shows understanding, is not pushy and has a nice manner.
29 April 2026
Unprompted review
Reply from General & Medical
Hi Belinda,
Thank you for taking the time to share your feedback with us!
We are delighted to hear that Ethan was so helpful during your call and that his follow-up email was equally pleasant. It's great to know he provided support in a way that felt understanding and pressure-free. We'll be sure to pass your comments on to him - he'll really appreciate it.
If you have any questions or need any support, please don't hesitate to get in touch - Ethan and the rest of the team are always here to help
Kind Regards
Good experience went through application no issues
Good experience went through application pretty quickly and addressed all my points
27 April 2026
Reply from General & Medical
Hi,
Thank you for taking the time to share your experience with us!
We are so pleased to hear that your application process went smoothly and quickly and all of your points were addressed.
If you have any questions or need any support, please don't hesitate to get in touch
Kind Regards
Ethan was super genuine and human
Ethan was super genuine and human. I hope the policy renewal rates are as good!
24 April 2026
Reply from General & Medical
Hi,
Thank you for taking the time to share your feedback with us! We're really pleased to hear that Ethan made such a positive impression and provided a genuine and personable experience.
We'll be sure to pass your comments on to him - and we're sure he'll be delighted with your kind words.
If you have any questions or need any support, please don't hesitate to get in touch - Ethan and the rest of the team are always happy to help.
Kind Regards
Good natured and made every attempt to…
Good natured and made every attempt to help. Very good to get a follow-up email.
24 April 2026
Reply from General & Medical
Hi,
Thank you for taking the time to share your experience with us.
We’re delighted to hear that you felt supported throughout and that the follow-up email was helpful. We always aim to provide clear, attentive service, so it’s great to know this made a positive difference to your experience.
If you have any questions or need any support, please do not hesitate to get in touch - we're always happy to help
Kind Regards
Great Service
Rachael from the healthcare team at General & Medical was really helpful and resolved all my queries clearly and efficiently. Great service - thank you!
21 April 2026
Unprompted review
Reply from General & Medical
Hi Shivani,
Thank you for taking the time to share your feedback with us!
We are delighted to hear that Rachael had such a positive impact on your experience, and that she was able to resolve all your queries clearly and efficiently.
If you have any more queries or need any support, please don't hesitate to get in touch - Rachael and the rest of the team are always happy to help.
Kind Regards
Excellent and fast communication…
Excellent and fast communication dealing with the matter at hand immediately.
30 March 2026
Unprompted review
Reply from General & Medical
Hi Ivor,
Thank you for taking the time to share your feedback with us!
We are delighted to hear that you found our communication to be both prompt and efficient, and that the matter you were experiencing was handled without delay. Providing a responsive and seamless service is very important to us, so it's great yo know this was reflected in your experience.
If you have any questions or need any support, please do not hesitate to get in touch - we are always happy to help!
Kind Regards
This is a truly awful company
This is a truly awful company. They make the claim and the authorisation process extremely complicated on purpose while pretending to be "helpful" with a view of customer making a mistake or giving up. In case of the former, they would make you pay making the product worthless. I have nothing but total contempt for them.
31 March 2026
Unprompted review
Reply from General & Medical
Hi Bo Bolai,
Thank you for taking the time to share your feedback with us.
We would love the opportunity to discuss the points you have raised in your review with you directly. If this is something you would like to discuss in more detail please don't hesitate to contact us on 0800 970 9442 or email us at info@generalandmedical.com.
Kind Regards
Personal Service
G&M put in a call to me and managed to hold the price on renewal this year, very much appreciated, thank you. Ethan was also very good on the phone, I enjoyed talking to him.
27 March 2026
Reply from General & Medical
Hi D Luther,
Thank you for taking the time to share your experience with Ethan with us!
It's great to know that your renewal needs had been met and that you enjoyed speaking to Ethan. We'll be sure to share your kind words with him!
If you have any questions or need any support, please do not hesitate to get in touch - Ethan and the rest of the team are always happy to help.
Kind Regards
The brilliant Sanum
The brilliant Sanum - who was speedy. Efficient and really sympathetic to my husband’s condition. She is a credit to your company…..
26 March 2026
Reply from General & Medical
Hi Marian,
Thank you for taking the time to share your experience with us, and your kind words about Sanum!
It's wonderful to hear that when you needed us she was able to provide you with speedy, efficient and sympathetic support when you needed it; we'll be sure to pass along your kind words to Sanum.
If you have any questions or need any support, please do not hesitate to get in touch - Sanum and the rest of the team are always here to help.
Kind Regards
Samui saved my sanity
Samui saved my sanity - helped me access my portal - was super nice and funny and very knowledgeable
26 March 2026
Reply from General & Medical
Hi Linda,
Thank you for taking the time to share your experience with us! We are so pleased to hear that Sanum was able to assist you in accessing your portal and that you found her to be nice, funny and knowledgeable. We'll be sure to pass on your kind words to her, which I'm sure she'll really appreciate
If you have any questions or need any support, please do not hesitate to get in touch - Sanum and the rest of the team are always happy to help!
Kind Regards
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