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Review summary
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Reviews shaping this summary
I am very satisfied with my recent interaction with Genealogy.com. It was a dispute over being billed $200 for a two year subscription...that I never remembered signing up for. Their records showed i... See more
Company replied
I was able. To find some information but needed assistance to further my search. I called GenealogyBank, the representative was so attentive to my questions.Tried her best to help me out.Stayed on th... See more
Company replied
Karen was very friendly ,very helpful and she was very patient when I had issues (my error) in trying to login. She made sure to know that if I had any questions I could call and that someone would b... See more
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Company details
Written by the company
GenealogyBank.com is one of the largest online newspaper archives for family history research with over 2 billion names from 1600s to present day. Search free.
Contact info
United States
- www.genealogybank.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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A very useful site...
Census records are in a form that is easy to research, and easy to read.
I've found things I have been searching for for ages.
4 June 2025
Reply from GenealogyBank
Thanks! We are so happy you found items that were helpful!
Reply from GenealogyBank
We are sorry to hear that we weren't what you expected.
Great value and great assistance!
I had tried to take advantage of your special subscription rate online and found out I already had an account but had no record of it myself. So after several attempts to give myself a password I called customer service where your agent Renee helped me discover what I needed to do. I've activated the account and even used it for several hours later that same day.
30 May 2025
Reply from GenealogyBank
Thank you for sharing such detailed feedback! First, We love Renee! She's amazing! We're so glad you were able to get back online!
Despite initially having trouble with…
Despite initially having trouble with placing order and not receiving proof of purchase the issues were corrected with a quick call to customer services.
1 June 2025
Reply from GenealogyBank
Thanks for sharing your feedback! We're so happy we could help!
CLICK BAIT ALERT!
CLICK BAIT ALERT!! They tell you it's FREE, but you need to set up an account. After setting up an account, they tell you that searching is free! Guess what? After you set up your account, you're then told it's just seven days free. You have to give them your credit card information for the seven free days. After reading other reviews, it's a crappy website anyhow. Don't waste your time or money
25 May 2025
Unprompted review
Reply from GenealogyBank
While we appreciate all feedback, we do have a free version. This is separate from the trial. You simply leave the trial and just login to the site. Here you can look at our publication lists and use the SSDI. You can also perform searches and preview results. We're really sorry about the confusion.
Reply from GenealogyBank
We are very happy to see this! Thanks!
Completely impressed!
A perfect illustration of what customer service should be. Representative was kind, calm, caring, listened to my concerns, and resolved the issue going above and beyond. I couldn’t be more thankful. Most impressed!
14 May 2025
Reply from GenealogyBank
We love our support team! Thanks for sharing this experience!
3 stars -Mix of good & not so good…
3 stars -Was not aware the newspaper library focus is more recent papers vs historical until membership fee paid.
5 stars - Customer service for canceling membership & voiding payment, all on the same day.
16 May 2025
Reply from GenealogyBank
Thanks for the honest feedback! We are most definitely a newspaper resource. Over 95% of our content is unique to GenealogyBank.com and can't be found elsewhere. Newspapers can be very helpful when going beyond names and dates in your family history research. With all that in mind, if it's not a good fit, we never make it weird! We do our best to make cancellations and refunds quick and easy.
Reply from GenealogyBank
Thanks! We appreciate you!
Reply from GenealogyBank
Thank you for sharing your thoughts!
Very professional and easy to work with.
13 May 2025
Reply from GenealogyBank
We appreciate your feedback!
I already did this
I already did this, but the lady who helped me took the time to tell me each option that I needed to use on my laptop to find the obit I was looking for. Then, she told me how to look up the person in the death records. She also sent me an email to confirm the procedures that we had discussed. I appreciated her time and expertise.
12 May 2025
Reply from GenealogyBank
We are always happy to help!
Genealogy Bank--great research tool
Not only is and has been a great website for my genealogical research, but their customer service has always been top notch.
11 May 2025
Reply from GenealogyBank
Thank you for sharing! We love helping!
Reply from GenealogyBank
Thanks for your feedback!
Great response time.
Mindy has been very responsive and has provided the information I needed.
7 May 2025
Reply from GenealogyBank
Thank you for your feedback!
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