Gear4music Reviews 

1,158
TrustScore 4.5 out of 5

4.4

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Rated 4 out of 5 stars

I use Gear4music for more than a decade, they have always surprised me with their affordable prices, unfortunately sometimes instruments come with a poor QC, some scratches and less finesse in the... See more

Company replied

Rated 5 out of 5 stars

Very happy with the client support and service from Gear4music. The Ewi solo that I bought arrive in perfect conditions to Portugal. In the right time. Thanks very much.

Company replied

Rated 3 out of 5 stars

The headphone jack converter arrived at my UPS pickup point within a reasonable time frame. However, I received no notification that it had arrived from either Gear4music or UPS. That's an odd piece o... See more

Company replied

Rated 5 out of 5 stars

Good price and speedy delivery. The quality and reliability has yet to be tested as the items are for a Christmas present, but Roland equipment rarely disappoints. The packaging was sufficient but... See more


Company details

Information provided by various external sources

Venha comprar instrumentos musicais com a Gear4music, incluindo Guitarras Acústicas, Guitarras Eléctricas, Baterias, Pianos digitais. Equipamento musical e de estúdio Yamaha, Korg, Fender, Roland e muitas outras marcas disponíveis na nossa loja de músi...


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4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.4

All reviews

(1,158)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with the client support and…

Very happy with the client support and service from Gear4music. The Ewi solo that I bought arrive in perfect conditions to Portugal. In the right time. Thanks very much.

9 June 2026
Unprompted review
Gear4music logo

Reply from Gear4music

Dear Cristina,

Good morning and thank you for your feedback.

If you need anything else, please let us know at anytime.


Kind regards,

Gear4music Team.

Rated 4 out of 5 stars

I use Gear4music for more than a…

I use Gear4music for more than a decade, they have always surprised me with their affordable prices, unfortunately sometimes instruments come with a poor QC, some scratches and less finesse in the finish of their house brand.
But thanks to their customer service I didn't pay much attention, I have to thank mister Alexandre for all his patience, because of you you made the experience wayyyy better.

Sooooo bottom line.. you may encounter sometimes issues, but everything is doable, trust Alexandre!

27 May 2026
Unprompted review
Gear4music logo

Reply from Gear4music

Dear Paulo,

Good afternoon and thank you very much for your reply.

We will pass on this thanks to our colleague Alexandre.

Much appreciated!

Kind regards,

Gear4music Team.

Rated 5 out of 5 stars

Nice experience in buying a digital piano

when I decided to buy my digital piano I had look in a few sites and Gear4music stand out as the most trustable with better price. I received it a couple of days after the specified date but all went well and I am very happy with my purchase. I had a few interactions with the support because of the delay and they were excellent and very diligent in getting the product to me. Thank you very much Gear4music. I strongly recommend them.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

The guitar arrived with a broken…

The guitar arrived with a broken switch. I want to get it repaired locally but Gear4music is forcing me to take photos and videos of the problem. How hard is it to understand that the pickup switch is broken and won't stay in neck position.

The guitar also arrived dirty like it was used and I bought new.

10 September 2024
Gear4music logo

Reply from Gear4music

Hi David, I am very sorry that the guitar arrived in poor condition. I understand how frustrating this can be considering it is a new item. However, we need to be able to assess the full situation to give you the best and quickest possible solution. Please send the pictures and call us when you do so we can fast track this for you.

Kind regards,
Gear4music

Rated 5 out of 5 stars

My perfect drum kit 🥰

Very quick turnaround from ordering to delivery. Delivered on time and to the right address. Product very well packed. Clear instructions for assembly. Nice looking sturdy product. Very pleased 😀 indeed 🤗

9 July 2024
Rated 5 out of 5 stars

Hidersine oblong viola case

I am so HAPPY with my new oblong Hidersine viola case with the carbon fiber pattern. It is STRONG and it is very attractive. It's for 15-17 inch violas but mine is an18 inch tenor viola and it fits quite well. I would have to spend 4 times as much to get a European case of this quality. The detachable music folder is spacious and well constructed.

27 June 2024
Rated 4 out of 5 stars

The transaction was straightforward

The transaction was straightforward. The product was well packaged and despatched quickly. My only complaint is the cost of delivery by DHL for such a small lightweight product to Madeira. Having said that it arrived quickly and I am pleased I paid the higher cost for delivery rather than have posted and it been delivered by the local CTT as I would probably still been waiting for it.

19 February 2024

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