I use Gear4music for more than a decade, they have always surprised me with their affordable prices, unfortunately sometimes instruments come with a poor QC, some scratches and less finesse in the... See more
Company replied
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I use Gear4music for more than a decade, they have always surprised me with their affordable prices, unfortunately sometimes instruments come with a poor QC, some scratches and less finesse in the... See more
Company replied
Very happy with the client support and service from Gear4music. The Ewi solo that I bought arrive in perfect conditions to Portugal. In the right time. Thanks very much.
Company replied
The headphone jack converter arrived at my UPS pickup point within a reasonable time frame. However, I received no notification that it had arrived from either Gear4music or UPS. That's an odd piece o... See more
Company replied
Good price and speedy delivery. The quality and reliability has yet to be tested as the items are for a Christmas present, but Roland equipment rarely disappoints. The packaging was sufficient but... See more
Venha comprar instrumentos musicais com a Gear4music, incluindo Guitarras Acústicas, Guitarras Eléctricas, Baterias, Pianos digitais. Equipamento musical e de estúdio Yamaha, Korg, Fender, Roland e muitas outras marcas disponíveis na nossa loja de músi...
Kettlestring Lane, YO30 4XF, York, United Kingdom
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Very happy with the client support and service from Gear4music. The Ewi solo that I bought arrive in perfect conditions to Portugal. In the right time. Thanks very much.

Reply from Gear4music
I use Gear4music for more than a decade, they have always surprised me with their affordable prices, unfortunately sometimes instruments come with a poor QC, some scratches and less finesse in the finish of their house brand.
But thanks to their customer service I didn't pay much attention, I have to thank mister Alexandre for all his patience, because of you you made the experience wayyyy better.
Sooooo bottom line.. you may encounter sometimes issues, but everything is doable, trust Alexandre!

Reply from Gear4music
when I decided to buy my digital piano I had look in a few sites and Gear4music stand out as the most trustable with better price. I received it a couple of days after the specified date but all went well and I am very happy with my purchase. I had a few interactions with the support because of the delay and they were excellent and very diligent in getting the product to me. Thank you very much Gear4music. I strongly recommend them.
Monitores Top que se adaptam ao espaco sonoro automaticamente com poucos ajustes,altamente recomendaveis.
The guitar arrived with a broken switch. I want to get it repaired locally but Gear4music is forcing me to take photos and videos of the problem. How hard is it to understand that the pickup switch is broken and won't stay in neck position.
The guitar also arrived dirty like it was used and I bought new.

Reply from Gear4music
Very quick turnaround from ordering to delivery. Delivered on time and to the right address. Product very well packed. Clear instructions for assembly. Nice looking sturdy product. Very pleased 😀 indeed 🤗
I am so HAPPY with my new oblong Hidersine viola case with the carbon fiber pattern. It is STRONG and it is very attractive. It's for 15-17 inch violas but mine is an18 inch tenor viola and it fits quite well. I would have to spend 4 times as much to get a European case of this quality. The detachable music folder is spacious and well constructed.
I live in Portugal and this company made it very easy to buy and receive my item. Excellent website, easy payment and fast delivery. Recomended retailer.
Thanks
The products purchased so far have been top-notch. Very satisfied. As per the delivery dates it shouldn`t be advertised as delivery for tomorrow or the next day, etc. The products always arrive a few days later.
The transaction was straightforward. The product was well packaged and despatched quickly. My only complaint is the cost of delivery by DHL for such a small lightweight product to Madeira. Having said that it arrived quickly and I am pleased I paid the higher cost for delivery rather than have posted and it been delivered by the local CTT as I would probably still been waiting for it.
The items came quickly, well packed and all was well.
I recomend this store
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