GateMotors.co.uk Reviews 

I had been researching on line for a car suitable for taking my husband out. Eventually liked the Ford Tourneo. Got lots of offers from dealers on line; then saw a picture of a vehicle in Gates of Stevenage.

I paid the deposit and then set about making arrangements to pick up the vehicle. It was not at all straightforward since I rely on carers to be with my husband while I am out.

Sales executive Oliver Hunt went to great lengths to facilitate the pick up. He even got all the paperwork ready in advance to speed up the transaction.
He dealt with a few setbacks on the day with patience and empathy.A credit to a long established family firm.
Thank you Oliver.
Jacqueline Day

Extremely bad aftercare service. Make sure you know exactly what you're buying from this company, do your research, ask alot of questions, repeat them again then repeat back the answers and get things in writing. I have bought the same motor a few times before from here for my gates - I have two gates and the motors usually only last about five years. As usual I provided the details of the existing inground gate motor which needed replacing. I was expecting an exact replacement but the shark motor they sent me was a model with a new shape at the base and it wouldn't fit the existing bolts. I called up and was told I should have asked for the old shape motor. I explained I was never told there was a new shape and my account would show I previously ordered the old shape on at least two occasions. After much insistence and various phone calls they agreed to an exchange as long as I returned the heavy gate motor at personal cost. I just wanted my gate fixed as quickly as possible so I spent another £23.40 on top of the cost of the gate motor £296.29. They then called me up and said that the returned motor looked like it had been taken out of the packaging and so they couldn't refund me or agree to an exchange. I said they already knew this in previous correspondences because it was only when the electrician lowered the new motor into the inground box that he realised the base of the motor didn't fit. At no time was anything else done to the motor.
In the end I was over £300 out of pocket and had to buy another motor from elsewhere because I refused to give this company another penny.
Buy from this company at your peril.

POSTED AFTER READING COMPANY REPLY:
There was no damage to the gate motor when it was returned by the engineer installing it. It was never installed, as mentioned in the company response, because it wouldn’t fit into the underground box and it if it had I wouldn’t have needed to arrange a return. The engineer had tried and that’s when he found it was the wrong fit and a mistake must’ve been made. Because it was the wrong motor it couldn’t be installed but the point is the error was made at the point of sale in the first place when we weren’t told there was a new shape and we needed an old one which I’d always ordered previously on out account.

I've awarded only two stars because the company's after sales support is not good.
I bought a Proteco gate kit from them and I have experienced many problems, ln fairness their technical department has tried to suggest solutions, some of which worked but some didn't. Two examples: gate not opening/closing every time and opening but stopping half way, as well as other frustrating events.
The problems were reported well within the warranty period, but now it's out of warranty they have offered only a "goodwill gesture" of 10% discount on new controllers. That meant I would have to pay close on £80 to possibly, but not certainly, overcome one of the problems that have been reported during warranty.
I'm certainly not going to fall for that one when there's a chance of no improvement in reliability. I'll probably strip the system out, take it to the tip and buy another make locally.
I normally buy locally, but was tempted by a small price saving, Lesson learned - always buy complex items locally, don't buy from a company 200 miles away just to save a few pounds.

Rather than leaving a terrible rating, I am go to update this through this, process as I have read a lot of bad reviews regarding communication especially when it come to returns. I brought some gate motors (august 19) for a client who had a lot of follow up work for me, I employed a specialist gate fitter to install and thought that was that. I spent a good 20 mins on the phone to Craig in their sales team before purchasing and he was very helpful at this point, I felt I was buying the best quality gate motors they had available, I did get the impression they were part of the company manufacturing them as he was talking about making parts up. After a month of being installed there were a number of issues with the motors opening and closing to different points or not opening at all even after a further visits from installer. I contacted Craig, obviously frustrated as the neither the client, installer or myself was happy with the product. I was spoken to very bluntly and told they must be driving through the gates incorrectly or it is an user error. I was emailed some pages over, which I passed on and as predicted there was nothing in there that wasn't already being done. the gate motors were disconnected in February and have since been replaced by the original installer with a branded reliable set. there has not be a single problem since, no matter how they're driven through. I have packaged them up and will be attempting to return them as they should be under warranty and should be refunded. I have collected a huge amount of photographic and video evidence over the time they were connected so it will be interesting to see the next response.

Extremely helpful company. Assisted sourcing replacement gate motors and delivered quickly. One point to note is that the design could be more robust as the swing arm cogs are made of a tough nylon which run up and down the worm drive. There is no way to maintain the unit and to get at the cog drive assembly you have to cut into the unit. With normal operation those arms last about 6 years. My next door neighbours lasted that long and mine (same design) lasted 9yrs as it's not operated nearly as much until one arm failed due to the worn plastic cog. Expensive to replace and no way to maintain (regular greasing option). That's the price of securing your property. Other than that a great product and very reliable up to the failure point.

Very helpful chap found the parts I needed from history records of my original purchase some years ago.
Excellent service.

Fast and great service and
Technical really helpful

Absolutely superior service
They done everything they said they would
Craig and Nathan were brilliant with their customer service and Ian was great with technical support
I can’t recommend them enough
5 stars

Didn't know the spare part number for my diamond remote gates so contacted the technical team. They advised and I ordered part on line which was expensive I had to order a full kit. Anyway good service but very expensive. Paul Lytham Saint Annes

Excellent service, speedy delivery. Impressive. thanks

Very knowledgeable, responsive, courteous and practical - overall a great job.

Happy about the sales process till delivery of gate items. The lead time was perfect. Keep it up.

I ordered a centre gate stop through the website. They called me to confirm order details and delivered as promised. Good product, great service.

Very helpful and quick service would certainly recommend this company.

Good company and good advice given as to which system to use. Delivery not 100% correct but immediately rectified.

Would highly recommend this place.
Helpful, honest, professional and great quality kits.
Will be back very soon.