GateMotors.co.uk Reviews 

590
•
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Avoid this company at all costs! Have had nothing but trouble with electric gate openers which were supposed to be a superior product. Spent months trying to resolve a mechanical issue, with numerous... See more

Rated 1 out of 5 stars

Gate motors send out so many parcels that they have elected not to send texts saying when their chosen courier company will deliver. Therefore, paid for next day delivery; didn’t know that package w... See more

Rated 5 out of 5 stars

Bought and had a sliding gate system installed in 2021. The gate stopped working last week. I found a London engineer who put the fear of god into me about cost. I called Calum instead -... See more

Rated 2 out of 5 stars

After one week of waiting, my order had not arrived. On phoning, I was told that my original order had not been processed, but that it would be done immediately. Despite my request to have it sent ex... See more

Company replied

Company details

  1. Security Equipment Store
  2. also in
  3. Door Shop

Written by the company

We supply gate automation and access control products for swing & sliding gates. Just give us a call and we'll provide you with friendly, honest advice on the most suitable products for your system.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

590 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.7

All reviews

(590)

1 review in the last 12 months

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Rated 5 out of 5 stars

The guys I spoke to were completely…

The guys I spoke to were completely brilliant. I had no idea what I needed when I started, but they guided me through the minefield very patiently and professionally. They dealt with everything in a timely manner, and most importantly they always called me back when they said they were going to. ....Outstanding!
Thank you all.

15 July 2020
Unprompted review
Rated 4 out of 5 stars

Spares support

I called to purchase a replacement detector for my installed system. They were operating a restricted service due to Covid19 so I had to call twice. After ordering, the item arrived promptly.

14 July 2020
Unprompted review
Rated 5 out of 5 stars

excellent service and knowledge

The team have great knowledge of their products and spend time in understanding how they can fix the problem. Really helped me to get the gates back and working. Definitely recommend Gatemotors to anyone.

14 July 2020
Unprompted review
Rated 3 out of 5 stars

Good product, but guidance notes and diagrams need to be improved.

My review has been auto entitled “disgruntled” and that is unfair, I did struggle with the installation but overall I am happy with the outcome.

Guidance notes and diagrams not very good. A particular problem for me was adjusting the ram support bracket, it needed to be cut down to allow the ram to rotate to use the other holes. No written guidance on this and I needed to pay for another bracket before I got it right.
The photo cells that were included had different connections to those shown on the wiring diagram. Phone technical support from Nathan was very good. The ram is now working very well.

14 July 2020
Unprompted review
Rated 4 out of 5 stars

Nearly a 5* review but not quite...

Nearly a 5* review but not quite...
I purchased a kit for my gate having received good advice from Nathan at Gate Motors.
This was a self-install and, whilst being electrically competent, the terminology used in the installation manual is very 'gate-automation' focused and sometimes more than a little confusing.
Some of the components of the 'kit' arrived separately, direct from their suppliers (admittedly this was during lock-down so maybe that was the fastest way to deliver) which is not a negative point; it was just a surprise.
Unfortunately a star has been dropped because a couple of the kit components were supplied with the wrong installation/instruction manuals. This was very confusing when I was trying to wire in the various components during install and it meant at least 2 days wasted going backwards and forwards with trial and error.
The GSM module did not support a Vodafone SIM (again, incorrect installation instructions were supplied with my module) but there is no information telling you this so, having bought my Vodafone SIM which has the best signal at the gate location, 2 hours of trying resulted in a call direct to the module manufacturer's field engineer who told me about the incompatibility. I installed an EE SIM and everything was fine.
Nathan at Gate Motors provided great after-sales service and support in the absence of their actual support team during lock-down.
I still can't get the wireless safety cut-out sensors to sop the gate from closing if the beam is broken but again, I think that might be a terminology thing.

14 July 2020
Unprompted review

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