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Garden Machinery Direct Reviews 

11,960
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,333 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the garden equipment is competitively priced, arrives well-packaged, and matches online descriptions perfectly. Many people also mention the exceptional helpfulness of the staff and the absolute ease of placing orders through the website. Furthermore, buyers appreciate receiving clear updates throughout the shipping process until items safely arrive. However, some reviewers were not happy with courier performance, noting instances where deliveries experienced unexpected delays or parcels were left in insecure outdoor locations. A few individuals also mentioned facing communication gaps or missing items upon opening their packages.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting prompt arrivals and secure... See more

Product

Reviewers mention positive feedback about product quality, noting items arrive well-packaged, in excellent... See more

Price

Users describe positive interactions with price, consistently finding the costs to be highly competitive and... See more

Service

Customers had positive experiences with service, consistently praising the efficient, prompt, and friendly... See more

Order

Consumers find order satisfaction to be high, praising the easy online ordering process and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You provide an excellent service, with an exceptional range of products. we are incredibly pleased with our purchase of a STIHL HLA 56 Cordless Long-reach Hedge Trimmer, at a price that could not... See more

Rated 5 out of 5 stars

The price was the cheapest out of all its competitors. The staff were helpful, friendly and super efficient. We collected the items from the Hereford branch and they were waiting for us. The whole pro... See more

Company replied

Rated 5 out of 5 stars

I ordered the wrong Lawnmower and contacted them, they could not be more helpful. Even though it was my mistake. They arrange to collect the item and refunded the money. From the moment my first orde... See more

Company replied

Rated 5 out of 5 stars

Excellent service. I ordered online and quoted 5 days delivery which was fine. However, I was ordering 3 year olds leaf blower and he was desperate for it. I called spoke with Cassie and it arrived ne... See more

Company replied


Company details

  1. Lawn Mower Store
  2. Construction Machine Dealer
  3. Garden Center
  4. Machine Shop
  5. Protective Clothing Supplier
  6. Safety and Work Wear Store

About Garden Machinery Direct

Written by the company

Garden Machinery Dealer of the Year 2025 Winners!
Expert Knowledge & Customer Support
Fast Delivery & Competitive Pricing
Garden Machinery Direct is a family run business founded in 1967; starting from humble beginnings the company has steadily grown and launched online in 1997 – with the slogan “quality machines at a competitive price delivered to your door step!”. Our experienced team of sales and service professionals have a wealth of knowledge and expertise to help guide customers in selecting the appropriate machinery for their requirements. This, combined with our comprehensive range of the market leading manufacturers products at competitive prices, has made us one of the UK’s top destinations for purchasing garden machinery online.

Whether you’re after something small like a pair of gloves, a brand-new tool for your garden, or want to splash out on an automated robotic mower that will mow your lawn for you, you’ll find it all at Garden Machinery Direct. Should you need any advice, our dedicated sales team with over 200 years of combined experience are available to assist you with no obligation at all, simply contact us.

Get to know Garden Machinery Direct

Written by the company

Expert Garden Machinery Specialists
We offer a comprehensive range of premium garden machinery, from lawn mowers and chainsaws to hedge trimmers and robotic mowers. As authorised dealers for leading brands like Husqvarna, STIHL, and more, we ensure the highest quality products.
Outstanding Customer Support
Our expert team has over 200 years of experience combined in the garden machinery industry. We provide personalised advice to help you find the perfect equipment for your garden or business needs. We're always happy to help with product demonstrations, setup, and troubleshooting.
GB-Wide Service with Fast Delivery
We deliver across GB with competitive shipping rates and fast turnaround times. Our online store is designed to make ordering quick, secure, and hassle-free.
Reliable After-Sales Support
Access spare parts, servicing, and repairs through our team of trained technicians. We also provide ongoing support to help you get the most out of your equipment.
Why Choose Us?
Thousands of satisfied customers trust Garden Machinery Direct for our reliable service and commitment to quality. We pride ourselves on offering competitive prices, expert advice, and an unbeatable range of products.

Free Delivery on Orders Over £100

Save more when you shop with us.

We offer free shipping on all orders over £100 to most GB addresses, helping you save on top of our competitive pricing. (Excludes certain Scottish addresses – see our delivery details for more information.)

Contact info

Trusted by Thousands of Customers

Shop Husqvarna, STIHL & more with free delivery over £100*.

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(11,960)

2,113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to order

Easy to order. Dispatched within the stated time. Delivered on time. A good experience.

14 August 2026
Garden Machinery Direct logo

Reply from Garden Machinery Direct

Thanks for your review! Glad everything went smoothly and arrived as expected.

Rated 5 out of 5 stars

Good service and good product

Good bit of kit, exactly as described. Came quickly and they put the battery and charger in the same box which made life easier.

12 August 2026
Garden Machinery Direct logo

Reply from Garden Machinery Direct

Thanks for your review! Glad everything arrived quickly and exactly as expected.

Rated 5 out of 5 stars

Excellent - as ever!

Good web-site made it easy to find the potential solutions. Clear descriptions made comparisons between options easy to complete. Pricing was as competitive as ever with assured delivery partners and timescales sealing the deal.

10 August 2026
Garden Machinery Direct logo

Reply from Garden Machinery Direct

Thanks for your review! Great to hear you found the website helpful and our prices competitive.

Rated 5 out of 5 stars

On time delivery

On time delivery. Good as described and well packaged.

11 August 2026
Garden Machinery Direct logo

Reply from Garden Machinery Direct

Thanks for your review! Glad everything arrived on time, well packaged and as expected.

Rated 5 out of 5 stars

Knowledgeable and helpful

The man I spoke to concerning the choice of a reciprocating brush cutter was clearly knowledgeable and very helpful. Delivery took a few days but expected. Didn't warn about the great weight of the Stihl product recommended, which does the job but is a beast.

13 August 2026
Garden Machinery Direct logo

Reply from Garden Machinery Direct

Thanks for your review, John! Glad our advice helped with your choice. It certainly sounds like a substantial bit of kit!

Rated 5 out of 5 stars

Very helpful in getting the right part

Very helpful in getting the right part. Very quick delivery, would recommend.

12 August 2026
Garden Machinery Direct logo

Reply from Garden Machinery Direct

Thanks for your review! Glad we could help you find the right part, and we really appreciate the recommendation.

Rated 5 out of 5 stars

Item delivered as described

Item delivered as described. Works fine, and a good price.

13 August 2026
Garden Machinery Direct logo

Reply from Garden Machinery Direct

Thanks for your review, Trevor! Glad everything was as described and you're pleased with your purchase.

Rated 5 out of 5 stars

Superb Company

Superb Company! Excellent service & Staff. Products are top class, delivery super quick! Very competitive prices. Highly recommend!!

17 August 2026
Unprompted review
Garden Machinery Direct logo

Reply from Garden Machinery Direct

Thanks for your review, Elaine! Great to hear, and we really appreciate your recommendation!

Rated 5 out of 5 stars

Stihl leaf blower…

I ordered Stihl leaf blower and there was no battery. After contacting the company I was made aware that it has to be ordered separately which I have done. Battery should be included as a standard.

12 August 2026
Garden Machinery Direct logo

Reply from Garden Machinery Direct

Thanks for your review, Sarup. Some STIHL products are sold as tool-only options, as many customers already have a compatible battery and charger. We hope you're pleased with your leaf blower once the battery arrives.

Rated 5 out of 5 stars

Supply of Stihl equipment

Very good competitive prices for my cordless Stihl equipment and very swiftly delivered both through the Royal Mail and Fed Ex

12 August 2026
Garden Machinery Direct logo

Reply from Garden Machinery Direct

Thanks for your review, Simon! Glad you were pleased with our prices and speedy delivery.

Rated 5 out of 5 stars

Top quality service and delivery

A top quality garden tool for home use. The Ego range is robust and well designed.
Service, communications and delivery through Garden Machinery Direct have been first class.

4 August 2026
Garden Machinery Direct logo

Reply from Garden Machinery Direct

Thanks for your review! Great to hear you're pleased with your EGO equipment and the service you received.

Rated 5 out of 5 stars

Easy ordering experience

Easy ordering experience, arrived within the timescale quoted and was very well packed. A no-problem experience.

4 August 2026
Garden Machinery Direct logo

Reply from Garden Machinery Direct

Thanks for your review, Rod! Glad everything went smoothly from ordering through to delivery.

Rated 5 out of 5 stars

Delivery was prompt & the service was…

Delivery was prompt & the service was excellent, well pleased with my purchase, t Thanks to all at Garden Machinery, Andrew.

11 August 2026
Garden Machinery Direct logo

Reply from Garden Machinery Direct

Thanks for your review, Andrew! Glad you're pleased with your purchase and our service.

Rated 5 out of 5 stars

From start to finish a very quick

From start to finish a very quick, speedy and friendly transaction. Would recommend.

13 January 2026
Garden Machinery Direct logo

Reply from Garden Machinery Direct

Thanks for your review, Martin! Great to hear, and we really appreciate the recommendation.

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