The Irish ivy and giant alliums arrived well packaged with only a tiny amount of damage. The main problem for me was the time taken to deliver. I ordered and paid on the 12th August, they arrived o... See more
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About Gardening Express
Written by the company
In the unlikely event of a problem with your order you can reach out to us through our Customer Support Centre on our website. You can either submit a contact form by clicking the Contact us button or you could try our intuitive self-serve options by clicking on the purple button - either way gives you the opportunity to get in touch with our Customer Support Team.
New customers - please note, we supply millions of plants every year and at peak times and around bank holidays, there may be seasonal delays in delivery. We won't compromise quality and ship orders in the days preceding a long weekend for tender plants, nor will we ship houseplants during times of frost.
New gardeners, please remember prior to reviewing that certain plants might not be in bloom on delivery, plants and flowers having their own seasonal blooming periods etc including dropping their foliage for winter. Thank you for your support.
Contact info
Gardening Express, Three Elms Business Centre, Chelmsford, CM1 4TZ, Essex, United Kingdom
- www.gardeningexpress.co.uk
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Terrible plants...would be composted in an ordinary garden centre
Order number #701273032 delivered on 26 Aug. Very poor plants even at their fake discounts.
The Acer Palmatum Filigree is not a Filigree at all but this sickly yellowing plant is just a plain Dissectum.
The Acer Palmatum Butterfly is in poor condition, delivered in a crushed pot to boot.
The Acer Palmatum Firecracker is nothing like a £80 plant...even at a discount it is small given pot size though the length criteria is met which is easy with acers.
Nice plants but
Nice plants but, the packaging left much to be desired. All plants had been shaken out of their pots. A fair amount of damage.
Other than than I can’t fault the price. Might have included more of a variety of colours though .
I bought 20 english lavenders and they…
I bought 20 english lavenders and they were in 5 litre pots - these plants were amazing although the one star drop in rating is purely because some pots had cracked on delivery but thats more likely a carrier issue than GE. Im now addicted to this website
Saving money with poor customer service
This company is a middle man for Nurseries getting rid of excess stock, and that means you are never sure what you are really getting and how long it will take to arrive. Some items take a month or more. Then when you try and reach out to the company to complain, you get an AI bot and no response for well over the time they say they will take. So yes, great prices, but that comes with poor customer service, not that they guarantee, and slow delivery with mixed quality products.
Ordering was easy
Ordering was easy. The plants arrived in excellent condition, really good quality,well packaged and timely. I've had no cause for complaint. Really good prices as well,with many offers
Ordered four large plants they arrived…
Ordered four large plants they arrived three days late in tall boxes the boxes were damaged when opened the boxes the plants were stuffed in the stems were broken. The leaves-were dead. As if they’ve not been water for a long time the plant pot was squashed. All four of the plants were almost dead trying to get in touch with this company is impossible or you speak to is a chat line you say you’re complete will be dealt with in three days three weeks still no response. I would not order any plans for this company. All they do is take your money, no respect for the customer.
First time using this company
First time using this company. They keep you updated, re dispatch and estimated delivery.. Company stated that due to the excessive heat we were experiencing, they delay some deliveries!!.
My plants were securely packed, on receipt.. Unfortunately they traveled during the 30 degree plus heatwave .. On receipt they were showing signs of severe heat stress.. It is now 9days later, & they are just showing signs of improvement.. I am hoping they will recover,& next year will be bigger and healthier plants..🤞🤞
Never disappointed
Plants arrived on time and considering how hot it was they were in good condition. We have ordered from here before with no issues and would deffinitely recommend to others. Great communication.
Very satisfied
Everything arrived on time, as expected. I was kept up to date the whole time.
My order was delivered very quick
My order was delivered very quick, the plants are fine and thank you.
Dead & broken plants + slugs and snails!
Quite disappointed, wish I read the reviews before ordering.
Plants arrived tightly packed into cardboard boxes, all squashed and some on top of each other, leading to broken plants. Also in the boxes on the plants were two slugs and 1 snail!!
I ordered 12 of the same plant and they arrived looking dead, nothing like the photos provided, all cut right down - out of the 12, 1 has survived. So disappointing.
Other plants I ordered arrived and were just scraggly stems, so weak they are just floppy. The salvia’s just lay limp on the soil.
Complete waste of money. Delivery extremely long, plants look like they are from the reduced section.
DISAPPOINTED
Poor service.plants took over 2 weeks to get to me and arrived half dead.looked as if they gas been in stock gor years.
So far, so good.
Once you have made your first order, received the plants, and got them growing, you can say whatever fits the bill. There are many Suppliers to choose from, so you
can search for the best deal for the same item. or see how much they charge for delivery, or how long their deliveries take. etc, etc, etc. I use many companies to get what I want. G.E. is a Newby for me, so watch this space.
Great value
Good Service
Placed order mid July, still waiting end of August
Placed order mid July, express delivery.
Received email 30th July to say there was a delay. Requested full refund.
Today is 26th August. Still no reply, refund or plants.
Now too late to plant.
Will buy local from now on, where you actually get what you pay for
Always a bargain to be had at Gardening…
Always a bargain to be had at Gardening Express..great service..Thank You
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