Gardening Express Reviews 

68,716
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 10,355 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the plants are of great quality, very healthy, and offered at very reasonable prices. People also really appreciate the secure packaging that successfully keeps the items safe and protected during transit. Some reviewers were not happy with the delivery times, noting that orders often take significantly longer to arrive than expected. A few other people also felt that certain plants arrived in poor condition, damaged, or were simply the wrong items. Customers additionally pointed out occasional difficulties when trying to resolve issues or get support for missing items.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide range of differing opinions. Many... See more

Quality

Consumers find quality to be positive, highlighting that plants often arrive in healthy, excellent condition... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. On one hand, many reviewers praise... See more

Order

Reviewers highlight ambiguous aspects of order experiences, sharing a wide range of differing opinions. Many... See more

Price

Reviewers mention positive feedback about price, noting that plants are very reasonably priced and available... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Irish ivy and giant alliums arrived well packaged with only a tiny amount of damage. The main problem for me was the time taken to deliver. I ordered and paid on the 12th August, they arrived o... See more

Rated 4 out of 5 stars

Have bought from G E before. Arrived later than I anticipated but company did let me know due to extraordinary weather etc that there would be a delay. Still waiting for some items to come through. Th... See more

Rated 4 out of 5 stars

I’ve ordered several times from Gardening Express and have always been happy with my plants . They are very good value , arrive well packed and healthy . Delivery can be a little slow but given th... See more

Rated 4 out of 5 stars

Fortunately, the plants suffered a lot less damage than the box! Reasonably healthy conifers, although there are a few small brown branches to cut out. I was a little bit disappointed with the colour... See more


Company details

  1. Garden Center

About Gardening Express

Written by the company

Gardening centre for garden plants and flowers. The No. 1 Online Specialist in the UK.

In the unlikely event of a problem with your order you can reach out to us through our Customer Support Centre on our website. You can either submit a contact form by clicking the Contact us button or you could try our intuitive self-serve options by clicking on the purple button - either way gives you the opportunity to get in touch with our Customer Support Team.

New customers - please note, we supply millions of plants every year and at peak times and around bank holidays, there may be seasonal delays in delivery. We won't compromise quality and ship orders in the days preceding a long weekend for tender plants, nor will we ship houseplants during times of frost.

New gardeners, please remember prior to reviewing that certain plants might not be in bloom on delivery, plants and flowers having their own seasonal blooming periods etc including dropping their foliage for winter. Thank you for your support.

Contact info

3.6

Average

TrustScore 3.5 out of 5

69K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.6

All reviews

(68,716)

9,509 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible plants...would be composted in an ordinary garden centre

Order number #701273032 delivered on 26 Aug. Very poor plants even at their fake discounts.

The Acer Palmatum Filigree is not a Filigree at all but this sickly yellowing plant is just a plain Dissectum.

The Acer Palmatum Butterfly is in poor condition, delivered in a crushed pot to boot.

The Acer Palmatum Firecracker is nothing like a £80 plant...even at a discount it is small given pot size though the length criteria is met which is easy with acers.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Nice plants but

Nice plants but, the packaging left much to be desired. All plants had been shaken out of their pots. A fair amount of damage.
Other than than I can’t fault the price. Might have included more of a variety of colours though .

26 August 2026
Unprompted review
Rated 4 out of 5 stars

I bought 20 english lavenders and they…

I bought 20 english lavenders and they were in 5 litre pots - these plants were amazing although the one star drop in rating is purely because some pots had cracked on delivery but thats more likely a carrier issue than GE. Im now addicted to this website

24 August 2026
Unprompted review
Rated 2 out of 5 stars

Saving money with poor customer service

This company is a middle man for Nurseries getting rid of excess stock, and that means you are never sure what you are really getting and how long it will take to arrive. Some items take a month or more. Then when you try and reach out to the company to complain, you get an AI bot and no response for well over the time they say they will take. So yes, great prices, but that comes with poor customer service, not that they guarantee, and slow delivery with mixed quality products.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Ordering was easy

Ordering was easy. The plants arrived in excellent condition, really good quality,well packaged and timely. I've had no cause for complaint. Really good prices as well,with many offers

4 August 2026
Unprompted review
Rated 1 out of 5 stars

Ordered four large plants they arrived…

Ordered four large plants they arrived three days late in tall boxes the boxes were damaged when opened the boxes the plants were stuffed in the stems were broken. The leaves-were dead. As if they’ve not been water for a long time the plant pot was squashed. All four of the plants were almost dead trying to get in touch with this company is impossible or you speak to is a chat line you say you’re complete will be dealt with in three days three weeks still no response. I would not order any plans for this company. All they do is take your money, no respect for the customer.

17 August 2026
Unprompted review
Rated 4 out of 5 stars

First time using this company

First time using this company. They keep you updated, re dispatch and estimated delivery.. Company stated that due to the excessive heat we were experiencing, they delay some deliveries!!.
My plants were securely packed, on receipt.. Unfortunately they traveled during the 30 degree plus heatwave .. On receipt they were showing signs of severe heat stress.. It is now 9days later, & they are just showing signs of improvement.. I am hoping they will recover,& next year will be bigger and healthier plants..🤞🤞

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Never disappointed

Plants arrived on time and considering how hot it was they were in good condition. We have ordered from here before with no issues and would deffinitely recommend to others. Great communication.

21 August 2026
Unprompted review
Rated 2 out of 5 stars

Dead & broken plants + slugs and snails!

Quite disappointed, wish I read the reviews before ordering.
Plants arrived tightly packed into cardboard boxes, all squashed and some on top of each other, leading to broken plants. Also in the boxes on the plants were two slugs and 1 snail!!

I ordered 12 of the same plant and they arrived looking dead, nothing like the photos provided, all cut right down - out of the 12, 1 has survived. So disappointing.
Other plants I ordered arrived and were just scraggly stems, so weak they are just floppy. The salvia’s just lay limp on the soil.

Complete waste of money. Delivery extremely long, plants look like they are from the reduced section.

28 July 2026
Unprompted review
Rated 4 out of 5 stars

So far, so good.

Once you have made your first order, received the plants, and got them growing, you can say whatever fits the bill. There are many Suppliers to choose from, so you
can search for the best deal for the same item. or see how much they charge for delivery, or how long their deliveries take. etc, etc, etc. I use many companies to get what I want. G.E. is a Newby for me, so watch this space.

26 August 2026
Unprompted review

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